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Frequently Asked Questions about Information Services

Our FAQ section has been divided into categories. Select the question you want from the lists below.

If you still can't find an answer to a question you're looking for, contact us at libraryhelpdesk@staffs.ac.uk or fill in our online helpdesk form.

General

When are the libraries open?

A group of us need to work together on a presentation. Is there a room we can use?

How much does it cost to use the copier/printers and how do I top up my print credit?

I have forgotten my copier/printer PIN number?

Learning Support

I need help referencing. Where can I go?

What are e-resources and how do I find them?

I’m not very confident using computers. Where can I get some help?

What is Blackboard and how do I access it?

What is My Portal and how do I access it?

Library

How do I return, renew or reserve a book when the libraries are not staffed?

I am a distance learner. Can you send books to me?

The book I need is not held in the Library. How can I get a copy?

Can I borrow books from the libraries of other universities during the holidays?

IT

I have my own laptop. How do I connect to the University network?

I want to change my password to log on. How do I do this?

Where can I save my work to make sure it is backed up?

What software is available and where?

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