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IT Help and Advice for students
Getting help
There is always help on hand if you are have any IT queries, we have friendly and experienced staff at the help desks who offer support on a wide range of queries including help with logging on to the computers, using email, saving work, printing, using the Internet, connecting to the University’s residential network, and using Microsoft Office® applications, e.g Word®, Excel®, PowerPoint®, Access® and Outlook®.
We'll also do our best to help with queries on more specialised subject packages, but if we cannot assist you to the level you require, your tutor or course leader will be able to provide further assistance and advice.
We also sell a wide range of IT related products, just ask the staff at the desks.
You can visit a helpdesk in Stafford and Stoke or contact our service desk by email, phone and live chat: Contact Us
Student IT facilties
Looking for a computer to use? See the list of our IT centre labs and varied study spaces for you to use.
Information services manage the following services:
E-Mail: E-Mail
Wireless Internet: Airnet
Halls of Residence Internet: ResNet
Printing, Photocopying and Scanning: Printing
If you are having problems you can check our service status page: http://status.staffs.ac.uk/
Documents and Guides
We have a number of self help guides that you can refer to for help.
Frequently Asked Questions
We have a number of questions we are often asked please refer to Frequently Asked Questions for more help.
Users with a disability
Alternate Links
We have a number of alternate links to help you to access some systems if you are having difficulty .
If you are having problems loading Myportal you can access email directly: Outlook Web Access
If http://blackboard.staffs.ac.uk does not work you can try the alternate link: http://crusblackboard7.staffs.ac.uk/
Discounted software
Students are entitled to some free and discounted software.
