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Setting Your Standards - Customer Service
Certificate of Attendance
What its about
During this workshop you will:
- Discuss whether customer service standards are needed in your organisation
- Consider the key components of customer service standards
- Review the required methods for developing customer service standards
- Use examples of published service standards to identify good and bad practice
- Practice developing service standards in your area of your organisation
The session is for all staff who are required to set customer service standards in their work areas.
Fact File
| Qualification: | Certificate of Attendance |
| Faculty/School: | Centre for Professional Development |
| Location: | Stafford Campus, Stoke Campus |
| Course Start: |
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| Course Length: | 3 hours |
| Entry Requirements: | The course is available to members of staff at Staffordshire University only. |
| Application: | To book a place online please visit MyView. |
| Fees and Bursaries: | Fees may apply, please email professional.development@staffs.ac.uk for more details |
Contact
For more information about Setting your Standards - Customer Service please contact:
Centre for Professional DevelopmentStaffordshire University,
Cadman Building,
College Road,
Stoke-on-Trent,
ST4 2DE
t: +44 (0)1782 294127
e: professional.development@staffs.ac.uk
