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User Support Systems
BSc(Hons)
UCAS code: G442
Key features
Proper, prompt user support is vital to customer satisfaction and thus retaining or repeating contracts
Optional placement year.
Institute for the Management of Information Systems accreditation
British Computer Society - Chartered IT Professional (CITP) accreditation.
What it’s about
This course will provide you with an understanding of Information Technology (IT) based systems that aim to improve the service given to users and customers when they seek help. Typically these might be computer supported help desks, call centre systems for example.
What you do
The first year of the course introduces you to a variety of IT aspects including analysis, design and development of systems, website publishing, and hardware and network elements.
The second year develops your knowledge of web/database integration, networking and other IT aspects that affect the development of user support systems.
An optional one-year placement period can be integrated into your course, or alternatively, you may choose to undertake a shorter work experience module that develops your ability to apply your knowledge to real user support environments.
In the final year you will concentrate on user support systems as a strategic resource. You will also undertake a major project that relates to user support systems. There will be an opportunity to choose from a range of options in order to tailor your studies to your particular interest.
Further award and module information can be found here. This award is part of the Applied IT Degree Scheme.
Where next
Your graduate destination is likely to be as a developer or administrator of user support environments.
Have you also considered?
Fact File
| Qualification: | BSc(Hons) |
| Faculty/School: | Faculty of Computing, Engineering and Technology |
| Location: | Stoke Campus |
| Course Start: | September. |
| Course Length: | Normally three years without a placement and four years with a placement; up to eight years part-time. |
| Attendance: | Actual class contact time is in the region of 16 hours per week. In addition you will need to spend time reading around the subject, researching topics, and completing your assessed work. |
| Entry Requirements: | All applicants are individually assessed on their qualifications, skills and experience. However, a typical three A level or BTEC National Diploma offer will be 240 UCAS tariff points. Please also see the General Entry Requirements. |
| Application: | Via UCAS. For more information about how to apply, please click here. |
| UCAS Code: | G442 |
| Fees and Bursaries: | Further information on fees and bursaries can be found here |
Contact
For more information about User Support Systems (G442) please contact:
Chris MannFaculty of Computing,
Engineering & Technology
Brindley Building
Leek Road
Stoke-on-Trent
ST4 2DF
t: +44 (0)1782 294275
f: 01782 294026
e: c.m.mann@staffs.ac.uk
