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Student Guidance
- do you think you have chosen the wrong course?
- are you thinking of taking time-out or leaving your course?
- do you need advice on appeals, complaints or conduct procedures?
- do you have special/extenuating circumstances?
- do you need advice on University regulations?
Don’t panic! Lots of students need a bit of help on these and other course-related issues. That’s why we have Faculty Student Guidance Advisors here to talk to. They are based within each Faculty/School.
The Faculty Student Guidance Advisors can help you with a wide range of educational issues as well as offering specialist information and support (see further details below).
Alternatively, you can talk to the University Student Guidance Officer who is based within the Information Centre at the Stoke campus and provides similar advice, guidance and information to that of the Advisors. Tel: 01782 292768 or email: n.j.laurie@staffs.ac.uk.
A drop-in service is available for initial advice and for a more in-depth issue to discuss, then please contact either the Faculty Student Guidance Advisor or Student Guidance Officer directly to book an appointment.
If you are an off campus student, please phone or email the relevant Advisor/Officer or if you are unsure, you can always email our generic inbox studentexperience@staffs.ac.uk for advice.
Faculty Student Guidance Advisors
Please find contact details for all of our Faculty Student Guidance Advisors;
Frequently Asked Questions
We have detailed most of our frequently asked questions here to try to answer some of the queries that we received on a regular basis. Visit our FREQUENTLY ASKED QUESTIONS
If you are still unsure of the answer to your query or if you need to talk to an Advisor about this, please email studentexperience@staffs.ac.uk or contact your Faculty Student Guidance Advisor.
If your query is specifically relating to immigration or visa advice, please contact one of our International Student Advisors by emailing isa@staffs.ac.uk or calling Stoke 01782 294711 or Stafford 01785 353818.
Tell us what you think
The University welcomes your feedback, be it positive or negative, as it helps us to learn from your experience.
We have developed a web page to explain the different ways in which you can give feedback. Visit our student voice page.
To give informal feedback about your experiences here at Staffordshire University or to ask a question, please email: studentexperience@staffs.ac.uk. One of our team will respond to your email.
There is also a formal complaints procedure and the University will ensure every complaint is fully investigated (see below). If you want to discuss a complaint prior to completing the form, please contact the Student Guidance Officer or the Faculty Student Guidance Advisor for advice.
Student Appeals Complaints and Conduct Manager
The Student Appeals Complaints and Conduct Manager administers the appeals, complaints and disciplinary procedures on behalf of the Dean of Students and Director of Student Experience. For further information visit the Student Appeals Complaints and Conduct Web Page
