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Student Guidance
- do you think you have chosen the wrong course?
- are you thinking of taking time-out or leaving your course?
- do you need advice on appeals, complaints or conduct procedures?
- do you have special/extenuating circumstances?
- do you need advice on University regulations?
Don’t panic! Lots of students need a bit of help on these and other course-related issues. That’s why we have Faculty Student Guidance Advisors here to talk to. They are based within each Faculty/School.
The Faculty Student Guidance Advisors can help you with a wide range of educational issues as well as offering specialist information and support.
Alternatively, you can talk to the University Student Guidance Officer who is based within the Information Centre at the Stoke campus and provides similar advice, guidance and information to that of the Advisors.
A drop-in service is available for initial advice and for a more in-depth issue to discuss, then please contact either the Faculty Student Guidance Advisor or Student Guidance Officer directly to book an appointment.
If you are an off campus student, please phone or email the relevant Advisor/Officer or if you are unsure, you can always email our generic inbox studentexperience@staffs.ac.uk for advice.
Student Guidance Officer
Student Guidance Officer - Stoke
Nicola Laurie
The Information Centre, First Floor Flaxman Building, College Road
t: 01782 292768
e: n.j.laurie@staffs.ac.uk
Faculty Student Guidance Advisors
Faculty of Arts, Media and Design
Rachel Thompson
L500a Flaxman Building, College Road, Stoke
t: 01782 294715
e: r.thompson@staffs.ac.uk
Business School
Lesley Mountford
B239 Brindley Building, Leek Road, Stoke
t: 01782 294073
Octagon Building, Beaconside, Stafford
t: 01785 353556 (by appointment)
e: l.s.mountford@staffs.ac.uk
Faculty of Computing, Engineering and Technology
Janice Kalisz
K232 Octagon Building, Beaconside, Stafford
t: 01785 353345
e: j.c.kalisz@staffs.ac.uk
Sally Smith
B164 Brindley Building, Leek Road, Stoke
t: 01782 294047
e: s.smith@staffs.ac.uk
Faculty of Health
Andrea Alker
BL010 Blackheath Lane, Stafford
(Appointments available at Stoke and Shrewsbury)
t: 01785 353795
m: 07824694589
e: andrea.alker@staffs.ac.uk
Faculty of Health
Amanda Holt
BL010 Blackheath Lane, Stafford
(Appointments available at Stoke and Shrewsbury)
t: 01785 353795
m: 07767433943
e: amanda.holt@staffs.ac.uk
Law School
Lisa Benson
LW106 Law Building, Leek Road, Stoke
t: 01782 294684
e: l.j.benson@staffs.ac.uk
Faculty of Sciences
Jean Simpson
S031 Ground Floor Mellor Building, College Road, Stoke
t: 01782 294691
e: j.simpson@staffs.ac.uk
Tell us what you think
The University welcomes your feedback, be it positive or negative, as it helps us to learn from your experience.
We have developed a web page to explain the different ways in which you can give feedback. Visit our student voice page.
To give informal feedback about your experiences here at Staffordshire University or to ask a question, please email: studentexperience@staffs.ac.uk. One of our team will respond to your email.
There is also a formal complaints procedure and the University will ensure every complaint is fully investigated (see below). If you want to discuss a complaint prior to completing the form, please contact the Student Guidance Officer or the Faculty Student Guidance Advisor for advice.
Appeals Complaints and Conduct Manager
Appeals Complaints and Conduct Manager
Amy Birch
3 Winton Square, Station Road, Stoke-on-Trent
t: 01782 294359
e: a.j.birch@staffs.ac.uk
The Appeals Complaints and Conduct Manager administers the appeals, complaints and disciplinary procedures on behalf of the Dean of Students and Academic Registrar.
These procedures include:
Procedure for Review of Exam Board (PDF, file size: 150.78KB)
Complaints Procedure (PDF, file size: 219.5KB)
Extenuating Circumstances
Academic Misconduct (PDF, file size: 168.68KB)
Student Disciplinary Procedures (PDF, file size: 169.82KB)
If you have any queries relating to the above procedures or you would like an update on the progress of an ongoing case, please contact the Appeals Complaints and Conduct Manager.
If you are submitting an appeal or complaint, please post to the Dean of Students and Academic Registrar or email it to appeals-complaints@staffs.ac.uk
Students' Union Advice Centre and Money Doctors
The Students' Union Advice Centre is one of the core services operated by the Students' Union and provide advice and information on a wide range of subjects.
They have up to date information on grants, benefits, housing law, course regulations, legal matters etc.
The Students' Union Advice Centre is also home to the innovative Money Doctors project. They have information about how to keep your finances healthy and make your money achieve what you want it to.
A range of other services are offered including Funding Clinics, Money Makeovers, Access to Learning Fund Workshops, and appoinments with external organisations such as Victim Support. The fully trained and experienced advisers are student specialists and the service is licensed by the Office of Fair Trading to provide debt advice.
The Advice Centres are located above the Ember Lounge in the Students' Union at College Road, Stoke and in the Beacon Building, Stafford. Please check their website for details on opening hours.
t: Stoke 01782 294469
t: Stafford 01785 353425
