Chinese Voices of Social Care

Current Research that aims to gain an understanding of the experiences people from Chinese backgrounds have of accessing and using social care in England.

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World Cafe Conference 7th March 2013

We are delighted to be able to invite you to the above World Café conference which will focus on the current findings from research, funded by the National Institute for Health Research, in relation to the satisfaction of social care among people with physical impairments from Chinese backgrounds in England.

Studies of minority ethnic people’s experiences of and satisfaction with adult social care services have found low levels of contact with formal services, despite being ‘known’ to them, experiences of prejudicial assumptions, especially in relation to the role of informal carers and a lack of information and awareness about direct payments and personal budgets.  Studies with people from Chinese backgrounds have largely focussed on older people and mental health services.  There is very little reported research in the literature on physical impairment and social care services for this group. This study which has a focus on the experiences of physical disability services is, therefore, contributing to a fuller understanding of experience and outcomes in adult social care and has the potential to effect service improvement.

Results from the current research will be presented by Professor Fiona Irvine, Glyndwr University, Martin Partridge, Staffordshire University and Echo Yeung, Liverpool John Moores University.  From these presentations delegates will be given the opportunity to contribute to this study by exploring their experiences of providing/using services by using a world café approach, a dialogue methodology which will enable all delegates to make a meaningful contribution to strategy development.

The World Café is aimed at all those who are seeking evidence based, cost effective solutions to working with people from minority groups.  The World Café will be a user-friendly event for creating meaningful and cooperative dialogue around questions and issues that have emerged so far from this research.  As an organisational or social design process the World Café offers a practical way to enhance the human capacity for collaborative thought.

To reserve a limited free place please complete the booking form and return to the World Café organiser, Martin Partridge –  as soon as possible.  We look forward to welcoming your participation at this event.


Why is this work important?

We know that people from black, Asian and minority ethnic groups have lower levels of satisfaction with adult social care services; they have less contact with services, experience prejudice and suffer from a lack of information about services.  There is very little research in this area that relates specifically to physically disabled people; and most work on minority ethnic groups that have been completed to date focuses on the experiences of people of majority minority groups such as those from Indian, Pakistan and Bangladesh backgrounds in England.

What is our aim?

This study aims to understand how to improve social care services for disabled people from Chinese backgrounds. We plan to explore the experiences of people in these groups in relation to social care, to find out what factors are behind these experiences and identify how these factors relate to language and culture.

What do we plan to do?

We will do this by looking at the areas of social care for physically disabled people that those from Chinese backgrounds do not feel satisfied with; the effect that written and spoken language  has on people during their care experience; what people’s expectations are of social care services and how these are related to cultural expectations; how do disabled people from Chinese backgrounds access social care and what experiences of social care have influenced disabled people’s opinions of the services they receive.

How will we do the work?

We think that the best way to find out this information is by asking the people who receive social care services directly. We will invite people from Chinese background to take part in an interview (in the language of their choice) about their experiences of social care. We would like to interview about 40 people to find out how they got access to the services, what they think of them and what could be done to improve the services. After we have analysed the findings of the interviews, we will bring our participants together in groups of about 8 people either by attending a meeting or through a ‘live’ website/video conference. In these groups we will look at the themes that came from the analysis and ask people to discuss them and add to them so that we can feel confident that we are properly representing the views of the research participants.  We will then develop the analysis further and produce a research report with recommendations of how ‘disability’ social care services could be improved for people from Chinese backgrounds.

How will we share our results?

Finally we would like to run a mini conference where we will bring together service users and service providers and through a ‘world cafe’ ask the delegates to contribute to developing strategies to improve care in response to the study recommendations.

Research Team

Anna Tsaroucha
Peter Simcock

Community Organisations who are helping



Chinese Community Centre Birmingham





 Trident Reach the people charity






This study is funded by the National Institute for Health Research (NIHR).

Chinese Version


Chinese Voices of Social Care
Staffordshire University
Brindley Building
Leek Road
t: 01782 294034