Mental wellbeing

Mental Wellbeing Support

Our team of wellbeing advisors are here to support any student experiencing mental health difficulties, provide advice and information on mental health issues, and advise staff about appropriate practical and pastoral support.

The emphasis of the support we provide is on working with students experiencing mental health difficulties to develop practical support and strategies to help deal with any obstacles encountered to academic progression.

If you feel uncertain about the suitability of our service, we encourage you to contact us as we may be able to help. We know that each person's mental health difficulty can affect them in different ways so the support we offer is flexible and tailored to each individual.

How can the Student Wellbeing Advisors help?

We can offer:

  • General advice and information about mental wellbeing and what help is available
  • Talk through difficulties to see what might help
  • Provide information about your rights under Equality Legislation and access to funding if you are disabled.  https://www.gov.uk/disabled-students-allowances-dsas
  • Liaise with Departments and/or Halls on your behalf to have mental health issues taken into consideration and prevent build-up of problems
  • Signpost to appropriate services and resources, including other university support services
  • Help you to access services by providing information, advocacy and support
  • Assist you to liaise with specialist agencies
  • Support you during and after hospital admission/ break from studies
  • Provide opportunities to meet in facilitated groups to build confidence/ meet others with similar experiences.
  • Provide tips on self-care, online resources and lifestyle advice
  • Referrals to Mindfulness workshops which are offered at Stoke campus by experienced Counsellors.

Our service operates in compliance with the University's Data Protection Code of practice and the Student Enabling Centre Confidentiality Policy.

All team members are ASIST suicide intervention skills trained and members of the University Mental Health Advisers Network (UMHAN) which aims to share good practice and influence developments across the sector. Students and staff may find further information on the UMHAN website of interest.

Who can use this service?

Any student of the University who feels they may benefit from the service can use it.

All ages, gender, ethnic backgrounds, academic abilities, people who have long or short term health problems, drug or alcohol related issues can use the service.

We work with people experiencing a wide range of wellbeing difficulties, Click on the links for detailed information from the MIND charity.

Anxiety, panic and phobiasEating difficultiesDepression
Obsessive compulsive disorderBi-polar disorderStress
Post-traumatic stress disorderPersonality disordersSelf-harm

We acknowledge that your needs can change and the service is here to help at any point during your course.

Information for Staff

For staff requiring information and advice on how to support students with mental health and wellbeing difficulties, please refer to our Student Mental Wellbeing Guidelines for supporting students in distress (DOCX, file size: 247.88KB) .

More guidelines are available from our University Policies and Regulations page.

How do I access support?

We offer a triage service for shorter appointments at Stoke where you can just drop-in to the Enabling Centre in the Cadman Building. Alternatively, just get in touch by telephone on 01782 294977, or e-mail disability@staffs.ac.uk and we can arrange a time for an informal chat. The Student Wellbeing Advisors are available at the Stoke Campus. Stafford and Shrewsbury campuses are by appointment so please do contact us for dates. If you would like to bring someone along, that’s fine too.

We also offer Drop-ins on Monday, Wednesday and Friday afternoons between 12.30pm and 4.30pm in the Student’s Union building (above Ember Lounge).

Meet the Team

Lisa Benson
Student Wellbeing Advisor
Cadman Courtyard, College Road, Stoke-on-Trent, ST4 2DE

Heather Brown
Student Wellbeing Advisor
Centre of Excellence Stafford & Shrewsbury Campuses & Stoke Campus

Louise Brown
Student Wellbeing Advisor 
Cadman Courtyard, College Road, Stoke-on-Trent, ST4 2DE 

Andrea Alker 
Student Wellbeing Advisor
Centre of Excellence Stafford & Stoke Campus

Hayley Millward 
Student Wellbeing Advisor
Cadman Courtyard, College Road, Stoke-on-Trent, ST4 2DE

The Wellbeing Triage service is available from 9.00am – 12.00pm and then 1.00pm until 4.00pm Monday to Friday, virtually all year round, excluding public holidays and the week between Christmas Day and New Year. 

Please note we are not an emergency service, if you are in need of emergency support out of our hours of opening, please see this link for further information:  http://www.staffs.ac.uk/support_depts/counselling/emergency/

External contacts

See our useful links section and further information is available on the counselling centre self-help and sources of support page.

If you are concerned about bullying, the student union has some useful information at https://www.staffsunion.com/advice/help/bullying/