Other Sources of Support

Some of the organisations listed on this page are local to the Staffordshire area and some are national.  The list is arranged by issue/subject.  We hope this information is helpful.

Please note that Staffordshire University is not responsible for the quality, accuracy or effectiveness of the services, information or advice provided by organisations external to the University.

 

Abuse and Sexual Assault

Arch

t: 01782 205500 (domestic abuse helpline)
t: 01782 744533 (main office)

Offering support for people experiencing domestic abuse. Arch also offers support for people who are homeless or facing homelessness.

 

Women's Aid

t: 0808 2000 247.

Offering help for women experiencing domestic violence.

 

Savana

Wood House, Etruria Road, Hanley ST1 5NQ. 
t: (01782) 433204 (24 hour message line).

Savana offers support and information to anyone who has encountered or experienced any form of sexual assault or violence at some point in their lives.

 

Survivors UK

Helpline Web Chat - 10.30am - 9pm weekdays, 10am - 6pm weekends.
e: info@survivorsuk.org 
t: 0203 598 3898 9.30am - 5pm weekdays.

Offering information and support for men (over 18) who have experienced childhood sexual abuse or adult sexual assault/rape.

 

Karma Nirvana

t: 0800 5999 247 
e: info@karmanirvana.org.uk

Karma Nirvana is a registered Charity that supports victims and survivors of forced marriage and honour based abuse.

 

Rape Crisis

Tel: 0808 802 9999 open weekdays, 3.00pm - 5.30pm.

Rape Crisis is a registered charity and is the national umbrella organisation for a network of independent member Rape Crisis Centres, which provide crisis and longer term support.  For information and contact details for local centres, phone or visit their website.

 

Staffordshire University Sexual Violence Prevention and Support Team

Tel: 01782 294374 - 24 hours a day.

The team offers support to any Staffordshire University student who has experienced sexual violence.  For more information see the web page.

 

Sexual Assault Referral Centre (SARC)

Grange Park - Staffordshire Sexual Assault Referral Centre. 
Cobridge Community Health Centre
Church Terrace
Cobridge
Stoke-on-Trent
ST6 2JW
t: 0800 970 0372 or 101 if you want to access the service with Police support.

The Glade Sexual Assault Referral Centre - for West Mercia, Worcestershire, Herefordshire and Shropshire, Telford and Wrekin.
t: 0808 178 2058 open 24 hours every day.

Sexual Assault Referral Centres are specialist Centres providing support to anyone who has been raped or sexually assaulted. 

For information about options to consider immediately after a rape or sexual assault, visit the NHS Choices web pages.

Advice and Information

Citizens Advice Bureau

Offering advice and information on a wide range of issues.

 

Student Guidance Advisors

Linked to Schools, these Advisors can help with difficulties about your course and studies.

 

Student Advice Centre (Students' Union, Staffordshire University)

Offering information and advice on a wide range of issues including housing, academic appeals, debt and benefit rights.

Above the Ember Lounge
College Road campus
Stoke-on-Trent
t: (01782) 294629.

Alcohol

One Recovery

10 Browning Street, Stafford ST16 3AT.  Tel: (01785) 270080.

7 Fellgate Court, Newcastle under Lyme ST5 2UA.  Tel: (01782) 637658.

Open 9am - 5.30pm weekdays, offering advice, help and support for alcohol and drug addiction.

 

Stoke on Trent Community Drug & Alcohol Service (cdas)

Wood House, Etruria Road, Stoke-on-Trent ST1 5NQ.  Tel: 01782 283113

Email: referrals@sotcdas.org.uk

Offering support to anyone struggling with the impact of alcohol or drugs.

 

Alcoholics Anonymous

Helpline: 0800 917 7650.  Email: help@aamail.org   Alcoholics Anonymous

Helping people with alcohol problems.

Bereavement

The Dove Service

The Dudson Centre, Hope Street, Hanley, Stoke on Trent.  Tel: (01782) 683155.

The Dove Service offers counselling and support to those struggling with the impact of bereavement, significant loss, or life changing/limiting illness.

 

Cruse Bereavement Care

National helpline Tel: 0808 808 1677

Offering information and support to anyone affected by bereavement.

 

Support After Suicide Partnership

A Network of organisations supporting people bereaved or affected by suicide.

 

Survivors of Bereavement by Suicide

Tel: 0300 111 5065  open 9am – 9pm Monday - Friday.  Email: sobs.support@hotmail.com

Offering information and support to anyone affected or bereaved by suicide.

Concern for others

If you are concerned about the mental wellbeing of a Staffordshire University student and would like to speak to a member of staff about this, please contact the Counselling and Mental Wellbeing advisors. If the situation is urgent and it is outside of our opening hours, see our Emergency Support page for other options.

 

Mind

Provides a variety of information, including how to help someone experiencing difficulties (you can browse information by the type of difficulty).

 

Mental Health Foundation

Provides a variety of information, including how friends can support each other.

 

Charlie Waller Memorial Trust

Provides a variety of information, including a parent's guide to depression.

 

Time to Change

Provides information for anyone wanting to offer support to someone else.

Crime

Victim Support

National Support line Tel: 0808 168 9111

Offers support and information for victims of crime.  

 

Staffordshire Victim Gateway

Tel: 0330 0881 339

Offering information, advice and support to all victims of crime in Staffordshire, even if you haven't reported the crime to the Police.

Drugs

One Recovery (Addiction Dependency Solutions)

10 Browning Street, Stafford ST16 3AT.  Tel: (01785) 270080.

7 Fellgate Court, Newcastle under Lyme ST5 2UA.  Tel: (01782) 637658.

Open 9am - 5.30pm weekdays, offering advice, help and support for alcohol and drug addiction.

 

Frank - a national drug helpline

Tel: 0300 123 6600

24-hour advice and help.  This can be offered in a variety of different languages.

  

Release

Tel: 0207 324 2989 open 11am - 1pm and 2pm - 4pm weekdays.  Email: ask@release.org.uk

Helpline offering information on all aspects of drugs and drug-taking including legal advice. 

 

Stoke on Trent Community Drug & Alcohol Service (cdas)

Wood House, Etruria Road, Stoke-on-Trent ST1 5NQ.  Tel: 01782 283113

Email: referrals@sotcdas.org.uk

Offering support to anyone struggling with the impact of alcohol or drugs.

Eating Disorders

BEAT

Tel: Helpline - 0808 801 0677 Studentline - 0808 801 0811. Email: help@beateatingdisorders.org.uk 

Offering support and information about eating disorders.

 

Men Get Eating Disorders Too

This Charitable organisation aims to raise awareness of eating disorders in men.

Emotional/psychological

Anxiety UK

Tel: 03444 775774 (infoline) open weekdays 9.30am-5.30pm

Offering information and support to anyone affected by anxiety.

 

Bipolar UK

Offering information and support groups to anyone affected by Bipolar.

 

British Association for Counselling and Psychotherapy

Tel: 01455 883300 open weekdays 9.00am - 5.00pm.

Offering information and counselling in the UK through its members.

 

Changes

Tel: 01782 413101. Office is open weekdays 9.00am - 5.00pm.

Changes is a user-led mental health charity that offers weekly mutual-help groups and wellbeing workshops, at various times and venues in Staffordshire.

 

Combat Stress

Tel: 0800 138 1619 open 24hrs every day.  Email: contactus@combatstress.org.uk

Offering support to UK Veterans suffering mental ill-health caused by military service.

 

Mind

North Staffs MIND: 83 Marsh Street, Hanley, Stoke on Trent, Staffs.  ST1 5HN.  Tel: (01782) 262100.  Email: reception@nsmind.org.uk

Mind is a national mental health charity offering information and support, including counselling.

 

Chaplaincy Services

Coalport Accommodation Office, Leek Road.  Tel 07887 655487.

email: m.williams@staffs.ac.uk

Offering spiritual support as well as general help and encouragement, and information about faith groups within the University and locally.   

 

NHS Mental Health Teams

NHS Mental Health Access Service for South Staffordshire on 0300 555 5001 and for Shropshire, Telford and Wrekin on 0300 124 0365. SSSFT NHS Mental Health Access Service

NHS Mental Health Access Team for Stoke on Trent and North Staffordshire Tel: 0300 123 0907 open 24 hours every day.  (Also phone this number for 'Healthy Minds' service.)  NSCHT NHS Mental Health Access Team

NHS Mental Health Teams can provide mental health assessment, support and counselling or therapy through a variety of services.  People are often referred into these services (e.g.by a GP) but you can also access them direct, particularly if you are seeking urgent support.

 

OCD Action

Tel: 0845 390 6232 open 9.30am - 5.00pm.  Email: support@ocdaction.org.uk

Offering advice and support to anyone affected by Obsessive-Compulsive Disorder (OCD).  They also offer support groups in the West Midlands, including Newcastle under Lyme. Visit their web pages for details.

 

OCD UK

Tel: 03332 127890.  Email: support@ocduk.org

Offering advice, support and information to anyone affected by Obsessive-Compulsive Disorder (OCD).

 

Papyrus

HOPELineUK Tel: 0800 068 4141 or email: pat@papyrus-uk.org or text: 07786 209697

Open 10am – 10pm weekdays and 2pm – 10pm on weekends. (2pm - 10pm on Bank Holidays.)

Papyrus - HopelineUK - offers support and advice to young people (under 35) having suicidal thoughts or anyone concerned about a young person having suicidal thoughts.

 

Rethink

Offering information about mental wellbeing difficulties and support that is available.

 

Safe Spaces Network

Tel: 01782 811815   Email:info@brighter-futures.org.uk

The Safe Spaces Network offers a safe space to people in mental distress or crisis for whom a hospital admission is neither wanted nor needed.

 

Sane

St. Mark's Studios, 14 Chillingworth Road, London N7 8QJ.  Helpline: 0300 304 7000, 6pm - 11pm every day.

Offering support and information for anyone affected by mental illness.  

 

Self-injury Support

The Self-injury support website has lots of information about self-harm and also provides information on support groups and helplines throughout the Country.

The Echo Group is based in Stoke on Trent and provides support and information for people (male and female) who have experienced self harm aged 18 and above. They provide a group and drop-in session.  For further information contact the Echo Group on 07500 444116.

For further information about the Echo Group and other support, visit Brighter Futures.

 

Staffordshire Mental Health Helpline

Tel: 0808 800 2234 Text: 07860 022821 Helpline open: 7pm - 2am weekdays, 2pm - 2am weekends.

Offering support to anyone with a mental health difficulty.

 

Staffordshire Mental Health information

Providing information and details of a range of mental health services and projects across Staffordshire where you can get help and advice.

 

NHS Health Centres (other Centres are available)

Coalport Building, Staffordshire University, Leek Road, Stoke on Trent ST4 2YJ Tel: 0300 123 1765 and Harley Street Medical Centre, Harley Street, Hanley, ST1 3RX.  Tel: 01782 212305 or 212066. Harley Street Medical Centre Stoke


Beaconside Health Centre, Weston Road, Stafford ST18 0BF.  Tel: 01785 214424. 
Beaconside Health Centre Stafford

 

Student Minds

Providing support, training, campaigns and information regarding student mental health.

 

Mental Wellbeing Advisors

Mental Wellbeing Advisors can provide support, guidance and/or advice to any student experiencing mental wellbeing difficulties.

 

The Calm Zone

Tel: 0800 585858 open 5pm - 12.00am (midnight) every day.

Offering support to men in the UK who are down or in crisis.

 

The Muslim Youth Helpline

Tel: 0808 808 2008 Email: help@myh.org.uk 

The Muslim Youth Helpline (MYH) is a registered charity which provides faith and culturally sensitive support to young people in the UK.

 

The Samaritans

Tel: 116 123 open 24 hours every day.  Email: jo@samaritans.org

15 Chapel Lane, Burslem, Stoke on Trent ST6 2AB. Tel: (01782) 213555

Stafford Old Meeting Hall, Garden Street, Stafford ST17 4DD  Tel: (01785) 243333. 

Alexandra House, Queen Street, Leek, ST13 6LP.  Tel: 01538 384100.

Offering support to anyone, whatever you are going through.

Gambling

GamCare

Tel: 0808 8020133 (national gambling helpline) open 8.00am – 12.00 (midnight) every day.

GamCare provides support, information and advice to anyone suffering through a gambling problem.  Talk live online to one of their trained Advisors or call their helpline and speak to a trained Advisor for counselling support, information and advice.

 

Gambleaware

Tel: 0808 8020133 (national gambling helpline) open 8.00am - 12.00am (midnight) every day.

Gambleaware provides information to anyone concerned about gambling. Through the national gambling helpline (provided by Gamcare), talk live online to one of their trained Advisors or call their helpline and speak to a trained Advisor for counselling support, information and advice.

LGBT+

Mindline Trans+

Tel: 0300 330 5468.

Offering 'a confidential emotional mental health support helpline for people who identify as Trans, Agender, Genderfluid, Non-binary....'

 

Switchboard LGBT+ Helpline

Tel: 0300 330 0630  open 10.00am - 10.00pm every day.  Email: chris@switchboard.lgbt

Offering information, support and referral service for lesbians, gay men and bisexual and trans people – and anyone considering issues around their sexuality and/or gender identity.

 

Stonewall

Tower Building, York Road, London SE1 7NX. Tel: 0800 0502020 open weekdays 9.30am - 5.30pm.  Email: info@stonewall.org.uk

Campaigning for equality and justice for lesbians, gay men, bisexuals and trans people. 

 

Piccadilly Centre (NHS)

Stoke on Trent. Tel: 0300 1230970 - opening times vary.

HIV/AIDS

Staffordshire Buddies

PO Box 474, Hanley, SOT,  ST1 3HX.  Email: ask@staffordshirebuddies.co.uk Tel: 01782 201251.

Offering advice and emotional support for people with HIV or AIDS.

 

Terrance Higgins Trust Helpline

Tel: 0808 8021221 Email: info@tht.org.uk

Offering information on all aspects of HIV and AIDS.

Parenting

Gingerbread

Tel: 0808 802 0925 - opening times vary.

Offering support and advice for single parents.

 

Co-operative Working (Stoke on Trent City Council)

Tel: 01782 232200  Email: cw@stoke.gov.uk

Offering support to residents on family, housing and other issues through a joint partnership of public and voluntary services.

Pregnancy

NHS Health Centres (other Centres are available)

Coalport Building, Staffordshire University, Leek Road, Stoke on Trent ST4 2YJ Tel: 0300 123 1765 and Harley Street Medical Centre, Harley Street, Hanley, ST1 3RX.  Tel: 01782 212305 or 212066. Harley Street Medical Centre Stoke

Beaconside Health Centre, Weston Road, Stafford ST18 0BF.  Tel: 01785 214424. 
Beaconside Health Centre Stafford

Relationships

National Family Mediation

Tel: 0300 4000 636 open 9.00am - 5.00pm weekdays.

Offering mediation to families.  

 

Relate

There are several centres in Staffordshire and online support is available.

Counselling for people experiencing relationship difficulties.

 

Karma Nirvana

Tel: 0800 5999 247 Email: info@karmanirvana.org.uk

Karma Nirvana is a registered Charity that supports victims and survivors of forced marriage and honour based abuse.

 

The Forced Marriage Unit

Tel: 0207 008 0151 open weekdays 9.00am to 5.00pm.  Out of hours Tel: 0207 008 1500 (ask for the Global Response Centre) or phone the Police on 999.  Email fmu@fco.gov.uk

Offering support if you’re trying to stop a forced marriage or you need help leaving a marriage you’ve been forced into.