Other Sources of Support

Some of the organisations listed on this page are local to the Staffordshire area and some are national.  The list is arranged by issue/subject.  We hope this information is helpful.

Please note that Staffordshire University is not responsible for the quality, accuracy or effectiveness of the services, information or advice provided by organisations external to the University.

 

Abuse and Sexual Assault

Arch

Tel: 01782 205500 (domestic abuse helpline) 01782 744533 (main office)  Arch

Offering support for people experiencing domestic abuse.  Arch also offers support for people who are homeless or facing homelessness.

 

Women's Aid

Tel: 0808 2000 247.

Offering help for women experiencing domestic violence.  For further information and details of the nearest safe place to stay, visit Women's Aid.  

 

Savana

Wood House, Etruria Road, Hanley ST1 5NQ.  Tel: (01782) 433204 (24 hour message line).  Savana 

Savana offers support and information to anyone who has encountered or experienced any form of sexual assault or violence at some point in their lives.

 

Survivors UK

Helpline Web Chat - 10.30am - 9pm weekdays, 10am - 6pm weekends. Email: info@survivorsuk.org  Office Tel: 0203 598 3898 9.30am - 5pm weekdays. Survivors UK

Offering information and support for men (over 18) who have experienced childhood sexual abuse or adult sexual assault/rape.

 

Karma Nirvana

Tel: 0800 5999 247  Email: info@karmanirvana.org.uk  Karma Nirvana

Karma Nirvana is a registered Charity that supports victims and survivors of forced marriage and honour based abuse.

 

Rape Crisis

Tel: 0808 802 9999 open weekdays, 3.00pm - 5.30pm.  Rape Crisis

Rape Crisis is a registered charity and is the national umbrella organisation for a network of independent member Rape Crisis Centres, which provide crisis and longer term support.  For information and contact details for local centres, phone or visit their website.

 

Staffordshire University Sexual Violence Prevention and Support Team

Tel: 01782 294374 - 24 hours a day.  Sexual Violence Prevention and Support Team

The team offers support to any Staffordshire University student who has experienced sexual violence.  For more information see the web page.

 

Sexual Assault Referral Centre (SARC)

Grange Park - Staffordshire Sexual Assault Referral Centre.  Cobridge Community Health Centre, Church Terrace, Cobridge, Stoke-on-Trent, ST6 2JW.  Tel: 0300 7900 166 open 9am - 5pm weekdays. Grange Park

The Glade Sexual Assault Referral Centre - for West Mercia, Worcestershire, Herefordshire and Shropshire, Telford and Wrekin.  Tel: 0808 178 2058 open 24 hours every day.  The Glade

Sexual Assault Referral Centres are specialist Centres providing support to anyone who has been raped or sexually assaulted.  For information about options to consider immediately after a rape or sexual assault, visit the NHS Choices web pages.

Advice and Information

Citizens Advice Bureau

Offering advice and information on a wide range of issues.  Visit the CAB national website for more information and details of your nearest branch and contact details.

 

Student Guidance Advisors

Linked to Faculties, these Advisors can help with difficulties about your course and studies. Student Guidance Advisors

 

Student Advice Centre (Students' Union, Staffordshire University)

Above the Ember Lounge, College Road campus, Stoke.  Tel: (01782) 294629.

Offering information and advice on a wide range of issues including housing, academic appeals, debt and benefit rights. StaffsUnion

Alcohol

One Recovery

10 Browning Street, Stafford ST16 3AT.  Tel: (01785) 270080.

7 Fellgate Court, Newcastle under Lyme ST5 2UA.  Tel: (01782) 637658.

Open 9am - 5.30pm weekdays, offering advice, help and support for alcohol and drug addiction. One Recovery (Addiction Dependency Solutions)

 

Lifeline

Wood House, Etruria Road, Hanley ST1 5NQ.  Tel: 01782 283113 Email: referrals@lifelinestoke.org.uk   Lifeline

Offering support regarding alcohol or drug misuse.

 

Alcoholics Anonymous

Helpline: 0800 917 7650.  Email: help@aamail.org   Alcoholics Anonymous

Helping people with alcohol problems.

Bereavement

The Dove Service

The Dudson Centre, Hope Street, Hanley, Stoke on Trent.  Tel: (01782) 683155 - opening times vary.  The Dove Service

The Dove Service offers counselling and support to those struggling with the impact of bereavement, significant loss, or life changing/limiting illness.

 

Cruse Bereavement Care

National helpline Tel: 0808 808 1677  Cruse Bereavement Care

Offering information and support to anyone affected by bereavement.

 

Survivors of Bereavement by Suicide

Tel: 0300 111 5065  open 9am – 9pm every day.  Email: sobs.support@hotmail.com  Survivors of Bereavement by suicide

Offering information and support to anyone affected or bereaved by suicide.

Concern for others

If you are concerned about the mental wellbeing of a Staffordshire University student and would like to speak to a member of staff about this, please contact the Student Enabling Centre Reception.  If the situation is urgent and our Centre is closed, see our Emergency Support page for other options.

 

Mind

Mind

Provides a variety of information, including how to help someone experiencing difficulties (you can browse information by the type of difficulty).

 

Mental Health Foundation

Mental Health Foundation

Provides a variety of information, including how friends can support each other.

 

Charlie Waller Memorial Trust

CWMT

Provides a variety of information, including a parent's guide to depression.

 

Time to Change

Time to Change

Provides information for parents but relevant for anyone wanting to offer support.

Crime

Victim Support

National Support line Tel: 0808 168 9111 Victim Support

Offers support and information for victims of crime.  

 

Staffordshire Victim Gateway

Tel: 0330 0881 339  Staffordshire Victim Gateway

Offering information, advice and support to all victims of crime in Staffordshire, even if you haven't reported the crime to the Police.

Drugs

One Recovery

10 Browning Street, Stafford ST16 3AT.  Tel: (01785) 270080.

7 Fellgate Court, Newcastle under Lyme ST5 2UA.  Tel: (01782) 637658.

Open 9am - 5.30pm weekdays, offering advice, help and support for alcohol and drug addiction. One Recovery (Addiction Dependency Solutions)

 

Frank - a national drug helpline

Tel: 0300 123 6600.  Talk to Frank

24-hour advice and help.  This can be offered in a variety of different languages.

  

Release

Tel: 0207 324 2989 open 11am - 1pm and 2pm - 4pm weekdays.  Email: ask@release.org.uk   Release

Helpline offering information on all aspects of drugs and drug-taking including legal advice. 

 

Lifeline

Wood House, Etruria Road, Hanley ST1 5NQ.  Tel: 01782 283113 Email: referrals@lifelinestoke.org.uk   Lifeline

Offering support regarding alcohol or drug misuse.

Eating Disorders

BEAT 

Tel: 0808 801 0677 open 3.00pm - 10.00pm 365 days a year. Email: help@b-eat.co.uk  BEAT 

Offering support and information about eating disorders.

 

Men Get Eating Disorders Too

mengetedstoo.co.uk

This Charitable organisation aims to raise awareness of eating disorders in men.

Emotional/psychological

Anxiety UK

Tel: 08444 775774 (infoline) open weekdays 9.30am-5.30pm. Anxiety UK

Offering information and support to anyone affected by anxiety.

 

Bipolar UK

Bipolar UK

Offering information and support groups to anyone affected by Bipolar.

 

British Association for Counselling and Psychotherapy

Tel: 01455 883300 open weekdays 9.00am - 5.00pm. For further information visit BACP

Offering information and counselling in the UK through its members.

 

Changes

Tel: 01782 413101. Office is open weekdays 9.00am - 5.00pm.  Changes

Changes is a user-led mental health charity that offers weekly mutual-help groups and wellbeing workshops, at various times and venues in Staffordshire.

 

Combat Stress

Tel: 0800 138 1619 open 24hrs every day.  Email: contactus@combatstress.org.uk  Combat Stress

Offering support to UK Veterans suffering mental ill-health caused by military service.

 

Mind

North Staffs MIND: 83 Marsh Street, Hanley, Stoke on Trent, Staffs.  ST1 5HN.  Tel: (01782) 262100.  Opening times vary. Email: reception@nsmind.org.uk 

Mind is a national mental health charity offering information and support, including counselling.  Mind

 

Multi Faith Chaplaincy

Coalport Accommodation Office, Leek Road.  Tel 07887 655487.

email: m.williams@staffs.ac.uk    Multi Faith Chaplaincy

Offering spiritual support as well as general help and encouragement, and information about faith groups within the University and locally.   

 

NHS Mental Health Teams

NHS Mental Health Access Service for South Staffordshire on 0300 555 5001 and for Shropshire, Telford and Wrekin on 0300 124 0365. SSSFT NHS Mental Health Access Service

NHS Mental Health Access Team for Stoke on Trent and North Staffordshire Tel: 0300 123 0907 open 24 hours every day.  (Also phone this number for 'Healthy Minds' service.)  NSCHT NHS Mental Health Access Team

NHS Mental Health Teams can provide mental health assessment, support and counselling or therapy through a variety of services.  People are often referred into these services (e.g.by a GP) but you can also access them direct, particularly if you are seeking urgent support.

 

OCD Action

Tel: 0845 390 6232 open 9.30am - 5.00pm.  Email: support@ocdaction.org.uk   OCD Action

Offering advice and support to anyone affected by Obsessive-Compulsive Disorder (OCD).  They also offer support groups in the West Midlands, including Newcastle under Lyme. Visit their web pages for details.

 

OCD UK

Tel: 0845 120 3778 open 9.00am - 5.00pm.  Email: support@ocduk.org   OCD UK

Offering advice, support and information to anyone affected by Obsessive-Compulsive Disorder (OCD).

 

Papyrus

HOPELineUK Tel: 0800 068 4141 or email: pat@papyrus-uk.org or text: 07786 209697  Papyrus

Open 10am – 10pm weekdays and 2pm – 10pm on weekends. (2pm - 5pm on Bank Holidays.)

Papyrus - HopelineUK - offers support and advice to young people (under 35) having suicidal thoughts or anyone concerned about a young person having suicidal thoughts.

 

Rethink

Offering information about mental wellbeing difficulties and support that is available. Rethink

 

Safe Spaces Network

Tel: 01782 811815   Email:info@brighter-futures.org.uk  Brighter Futures

The Safe Spaces Network offers a safe space at weekends to people in mental distress or crisis for whom a hospital admission is neither wanted nor needed.

 

Sane

St. Mark's Studios, 14 Chillingworth Road, London N7 8QJ.  Helpline: 0300 304 7000, 6pm - 11pm every day.  Sane

Offering support and information for anyone affected by mental illness.  

 

Self-injury Support

The Self-injury support website has lots of information about self-harm and also provides information on support groups and helplines throughout the Country.

The Echo Group is based in Stoke on Trent and provides support and information for people (male and female) who have experienced self harm aged 18 and above. They provide a group and drop-in session.  For further information contact the Echo Group on 07500 444116.

For further information about the Echo Group and other support, visit Brighter Futures and Self injury support

 

Staffordshire Mental Health Helpline

Tel: 0808 800 2234 Helpline open: 7pm - 2am weekdays, 2pm - 2am weekends.

Offering support to anyone with a mental health difficulty.  Staffordshire Mental Health Helpline

 

Staffordshire Mental Health information

Providing information and details of a range of mental health services and projects across Staffordshire where you can get help and advice.

 

NHS Health Centres (other Centres are available)

Coalport Building, Staffordshire University, Leek Road, Stoke on Trent ST4 2YJ Tel: 0300 123 1765 and Harley Street Medical Centre, Harley Street, Hanley, ST1 3RX.  Tel: 01782 212305 or 212066. Harley Street Medical Centre Stoke


Beaconside Health Centre, Weston Road, Stafford ST18 0BF.  Tel: 01785 214424. 
Beaconside Health Centre Stafford

 

Student Minds

Providing support, training, campaigns and information regarding student mental health.  Student Minds

 

Student Wellbeing Advisors

Student Wellbeing Advisors

Based in the University's Student Enabling Centre, Student Wellbeing Advisors can provide support, guidance and/or advice to any student experiencing mental wellbeing difficulties.

 

The Calm Zone

Tel: 0800 585858 open 5pm - 12.00am (midnight) every day.  The Calm Zone

Offering support to men in the UK who are down or in crisis.

 

The Muslim Youth Helpline

Tel: 0808 808 2008 open weekdays 6pm - 12am, weekends 12pm - 12am.  Email: help@myh.org.uk 

The Muslim Youth Helpline (MYH) is a registered charity which provides faith and culturally sensitive support to young people in the UK.

 

The Samaritans

Tel: 116 123 open 24 hours every day.  Email: jo@samaritans.org   Samaritans

15 Chapel Lane, Burslem, Stoke on Trent ST6 2AB. Tel: (01782) 213555

Stafford Old Meeting Hall, Garden Street, Stafford ST17 4DD  Tel: (01785) 243333. 

27 Fountain Street, Leek, Staffordshire ST13 6JS.  Tel: 01538 384100.

Offering support to anyone, whatever you are going through.

Gambling

GamCare

Tel: 0808 8020133 (national gambling helpline) open 8.00am – 12.00 (midnight) every day.  Gamcare

GamCare provides support, information and advice to anyone suffering through a gambling problem.  Talk live online to one of their trained Advisors or call their helpline and speak to a trained Advisor for counselling support, information and advice.

 

Gambleaware

Tel: 0808 8020133 (national gambling helpline) open 8.00am - 12.00am (midnight) every day. Gambleaware

Gambleaware provides information to anyone concerned about gambling. Through the national gambling helpline (provided by Gamcare), talk live online to one of their trained Advisors or call their helpline and speak to a trained Advisor for counselling support, information and advice.

LGBT+

Mindline Trans+

Tel: 0300 330 5468 open 2 nights per week  Mindline Trans+

Offering 'a confidential emotional mental health support helpline for people who identify as Trans, Agender, Genderfluid, Non-binary....'

 

Switchboard LGBT+ Helpline

Tel: 0300 330 0630  open 10.00am - 10.00pm every day.  Email: chris@switchboard.lgbt  Switchboard LGBT+

Offering information, support and referral service for lesbians, gay men and bisexual and trans people – and anyone considering issues around their sexuality and/or gender identity.

 

Stonewall

Tower Building, York Road, London SE1 7NX. Tel: 0800 0502020 open weekdays 9.30am - 5.30pm.  Email: info@stonewall.org.uk  Stonewall

Campaigning for equality and justice for lesbians, gay men, bisexuals and trans people. 

 

Piccadilly Centre (NHS)

Stoke on Trent. Tel: 0300 1230970 - opening times vary.  Piccadilly Centre/Gaylife

HIV/AIDS

Staffordshire Buddies

PO Box 474, Hanley, SOT,  ST1 3HX.  Email: ask@staffordshirebuddies.co.uk Tel: (01782) 201251 open weekdays 9.00am – 5.00pm.  Staffordshire Buddies

Offering advice and emotional support for people with HIV or AIDS.

 

Terrance Higgins Trust Helpline

Tel: 0808 8021221 Email: info@tht.org.uk   Terence Higgins Trust

Offering information on all aspects of HIV and AIDS.

Parenting

Gingerbread

Tel: 0808 802 0925 - opening times vary.  Gingerbread

Offering support and advice for single parents.

 

Co-operative Working (Stoke on Trent City Council)

Tel: 01782 232200  Email: cw@stoke.gov.uk  Co-operative Working

Offering support to residents on family, housing and other issues through a joint partnership of public and voluntary services.

Pregnancy

NHS Health Centres (other Centres are available)

Coalport Building, Staffordshire University, Leek Road, Stoke on Trent ST4 2YJ Tel: 0300 123 1765 and Harley Street Medical Centre, Harley Street, Hanley, ST1 3RX.  Tel: 01782 212305 or 212066. Harley Street Medical Centre Stoke

Beaconside Health Centre, Weston Road, Stafford ST18 0BF.  Tel: 01785 214424. 
Beaconside Health Centre Stafford

Relationships

National Family Mediation

Tel: 0300 4000 636 open 9.00am - 5.00pm weekdays.  National Family Mediation

Offering mediation to families.  

 

Relate

Tel: 0300 100 1234. There are several centres in Staffordshire and online support is available. Relate

Counselling for people experiencing relationship difficulties.

 

Karma Nirvana

Tel: 0800 5999 247 Email: info@karmanirvana.org.uk  Karma Nirvana

Karma Nirvana is a registered Charity that supports victims and survivors of forced marriage and honour based abuse.

 

The Forced Marriage Unit

Tel: 0207 008 0151 open weekdays 9.00am to 5.00pm.  Out of hours Tel: 0207 008 1500 (ask for the Global Response Centre) or phone the Police on 999.  Email fmu@fco.gov.uk  Forced Marriage Unit

Offering support if you’re trying to stop a forced marriage or you need help leaving a marriage you’ve been forced into.