Our services for you

At Information Services (IS) we are committed to providing students, staff and external customers with the best possible services focussed on the support of learning, teaching and technology that we can offer.

We also believe in giving clear information about each of the services we provide, as well as the standards that we aim to achieve.

In this section you can read about our various services, how and when they can be accessed, if charges apply, and the standards we strive to meet.

Each year we publish details of the service levels we have achieved over the previous 12 months. By analysing all the data we collect we can assess if we have met our Key Performance Indicators.

Please remember, however, that just as with any organisation, things can occasionally go wrong. If this happens, please let us know right away by calling 01782 294443. Rest assured, we’ll do everything we can to put things right.