Library Help Desk Services

Our promise to you:-

  • Our staff will be available at the service points during staffed hours.

  • If your enquiry cannot be answered by the desk staff, you will be referred to a librarian who will be available Monday – Friday 9am – 5pm. During these hours you will be able to talk to a librarian immediately.

  • Outside of these hours we will make an appointment for you to meet with a librarian within 1 working day of your request.

  • Our electronic helpdesk is available 24/7.

 

What can we do for you:

Our Help Desks provide customers with advice and support on all aspects of library services, including: library stock (paper-based and online), e-resources (databases, e-journals and e-books), information research skills support, information relating to external information sources and information management (i.e. licences and copyright).

Who is this for:

Staff, students and external customers.

Where to find it:

When is this available:

Face-to-face assistance is available at the Help Desks during staffed opening hours.
Outside opening hours, please contact the Electronic Help Desk.

Charges:

There is no charge for this service.