Support over Christmas


The University will be closed from Saturday 23 December 2017 and will reopen on Wednesday 3 January 2018.

No staff will be accessing emails during this time as this is a holiday period for them, so to help you whilst we are closed, we have put together some useful links just in case you need help - particularly if this is your first year at University.

It's normal for students to worry over the festive period as it can be quite a challenge working towards your first assessments and for many of you it's the first time you've been back home. But don't panic, you aren't alone, there is other support available.

We hope you have a well-deserved Christmas break and look forward to seeing you when we re-open in the New Year when staff will be on hand to help you with any worries you may have.

If you need help over the Christmas break please see the information below:

Opening Times for IT Facilities and Libraries

Outside the staffed opening times the buildings are open for you to access as detailed, but there are no Library staff at the Service Desks to help you. Don't forget though, if you have a query you can ring us 24 hours a day on 01782 295770 (Note that outside staffed hours calls are handled by an external agency), visit our comprehensive Library resources page, or view our Library FAQ page.

Access to the buildings and libraries is by swipe card entry system at all times.  Please remember you must bring your student card with you in order to gain access, and to use the facilities such as self-service book machines and MFD printers.

Thompson Library and Cadman IT Centre, College Road, Stoke-on-Trent Campus:
Saturday 23 December 2017 to Tuesday 2 January 2018 - Self-Service Open 24 hours.

Blackheath Lane Centre of Excellence, Stafford Campus:
Saturday 23 December to Tuesday 2 January 2018 – Self Service - 06:00 to 24:00

Law Library, Leek Road, Stoke-on-Trent Campus - Closed

Brindley IT Centre, Leek Road, Stoke-on-Trent Campus - Closed

Student Guidance Advisors

Our Student Guidance Advisors will be available from Wednesday 3 January 2018 in the Cadman Building, College Road and the Brindley Building, Leek Road - 8:45am-5pm. Please go to the Information Point and ask to see an Advisor. Alternatively you can email: and the Advisors will respond to you after the Christmas Break.

A Student Guidance Advisor will be at Blackheath Lane on Thursday 4 January 2018 and Friday 5 January 2018.

An Advisor will also be at the Royal Shrewsbury Hospital on Wednesday 3 January 2018 - 9:30am-4pm.

Extenuating Circumstances

Please go to the following link for information on how to submit Extenuating Circumstances: 

We also have an Extenuating Circumstances help sheet (PDF, file size: 41.63KB) to help you when considering submitting a claim.

Learning Support: Resources and Tools to help your studies

We have a wide range of learning resources and tools to help you study effectively and develop the skills you need to succeed.

ASK - Assignment Survival Kit

ASK breaks the whole assignment task into smaller, more manageable steps and helps you with your planning and time management. It also directs you to sources of research information which you may not be aware of and should therefore help improve the quality of your research and final assessment work.

Students' Union Advice Page

Campus Life Control Team

The Control team are available 24 hours a day, 7 days a week. The Control office is based in the Cadman Building main entrance and they will be managing the access to and safety and security of the University buildings. The team will manage and attend incidents and emergencies on Campus as the first response.

The Control office can be contacted on +44 (0)1782 294837 or by email:

Emergency Support

If you are looking for help in an emergency or feel you need support urgently, you could try one of more you these options (open 24 hours every day unless otherwise stated):

  • Phone 101 Police non-emergency

  • Phone for an ambulance and/or the Police on 999 - emergency only

  • Go to the Accident and Emergency Department at a hospital.

  • Contact your GP or 'out of hours' GP support.

  • You can access the NHS 111 Service telephone 111 (24 hrs a day) 

  • Phone the NHS Mental Health Access Service for South Staffordshire on 0300 555 5001 and for Shropshire, Telford and Wrekin on 0300 124 0365 SSSFT NHS Mental Health Access Service 

  • Phone the NHS Mental Health Access Team for Stoke on Trent and North Staffordshire on 0300 123 0907 NSCHT NHS Mental Health Access Team 

For information about options to consider immediately after a rape or sexual assault, visit the NHS Choices  web pages.  If you wish to contact a Sexual Assault Referral Centre (SARC) in the Staffordshire and surrounding areas, you could contact:  

Grange Park - Staffordshire Sexual Assault Referral Centre.  Cobridge Community Health Centre, Church Terrace, Cobridge, Stoke-on-Trent, ST6 2JW.  Tel: 0300 7900 166 open 9am - 5pm weekdays. Grange Park 

The Glade Sexual Assault Referral Centre - for West Mercia, Worcestershire, Herefordshire and Shropshire, Telford and Wrekin.  Tel: 0808 178 2058.  The Glade 

In addition to the services mentioned above, if you are looking for support outside of our opening times, or are having suicidal thoughts or finding it difficult to cope, you could also try:

Papyrus  HOPELineUK  Tel: 0800 068 4141 (10am - 10pm weekdays, 2pm - 10pm weekends and 2pm - 5pm Bank Holidays)  Email:  Text: 07786 209697

Staffordshire Mental Health Helpline   Tel: 0808 800 2234 (7pm - 2am weekdays, 2pm - 2am weekends)  Email:  Text: 07860 022821

Karma Nirvana is a registered charity that supports victims and survivors of forced marriage and honour based abuse.
t: +44 (0)800 5999 247 

Wednesday 3 January 2018

Don't forget, the University reopens on Wednesday 3 January 2018 so if you would like to talk to us please come along to one of the Information Points located in:

  • Cadman Building, College Road, Stoke

  • Brindley Building, Leek Road, Stoke

  • Centre of Excellence Stafford, Blackheath Lane, Stafford

  • Centre of Excellence Shrewsbury, Royal Shrewsbury Hospital

Our professional, friendly support staff are available to help you with any aspect of your student life. If they don't have the answer to your query, they will point you in the right direction for help.
Opening hours:

8:45am-5pm (Mon-Thurs) 
8:45am-4:30pm (Fri)

Student Wellbeing Advisors

Our Student Wellbeing Advisors will be available from Wednesday 3 January 2018 from 9.00 – 5.00pm in the Student Enabling Centre Cadman Courtyard Stoke and at Blackheath Lane on Thursday 4 January from 9.00 – 5.00pm.


Our counsellors will be available from Thursday 4 January 2018 from 9.00 – 5.00pm in the Student Enabling Centre, Cadman Courtyard, Stoke and on Friday 5 January 2018 from 9.00 – 5.00pm at Blackheath Lane, Stafford.

Disability Support Coordinators

Our Disability Support Coordinators will be available from Wednesday 3 January 2018 from 9.00 – 5.00pm at Student Enabling, Centre Cadman Courtyard, Stoke and at Blackheath Lane, Stafford.