We provide full support and help with finding information for your subject or any Library or IT queries you may have.

Make the most of us while you're here and we'll do our best to help you - whatever your information or learning needs are.

• Library Help and Advice
• IT Help and Advice
• Study Skills Support
• Training and Workshops
• Guides, Tutorials and Forms
• Support for People with Disabilities
• Usernames and Passwords         

Ask Questions and Get Answers

From 1st July 2009, we are launching our 24/7 IS Service Desk. This service will provide telephone support for IT and library enquiries at all times of the day or night, over weekends and during bank holidays.

Online

• Live Help - Library and IT Queries (On Campus help during staffed opening)
• Online Contact Form for Library and IT Enquiries
• Reporting Problems Accessing eResources                     

By Email

• Students, email: libraryhelpdesk@staffs.ac.uk
• Staff, email: 3800@staffs.ac.uk                                        

By Telephone

Distance Learning students should contact the Student Support Desks at the Thompson Library, Stoke or the Octagon, Stafford.

In Person

Our Helpdesk staff provide friendly advice and assistance to students on the use of Library and IT facilities. If you prefer to ask for help in person, visit one of our  Library Help Desks or  Student IT Help Desks during staffed opening hours.

We also run IT Clinics - Drop-In IT Help and Advice for Students throughout the year. These free drop-in sessions, are designed to help you get to grips with IT and answer any IT related questions.