Managing, Leadership and Performance


This 3-week course introduces learners to the responsibilities of managing and leading people. It is designed to cover various learning outcomes of the Apprenticeship Standard for Operational/Departmental Managers.

Upon completing all units and the assessment, learners will receive 20 credits to go towards further learning.


Course Overview

Day 1:

AM session - Leading Others

  • Understanding the application of different leadership styles
  • Leading people in your organisation
  • Developing people using coaching and mentoring

PM session - Leading a High-Performance Culture

  • Organisational culture
  • A leader’s role in equality, diversity and inclusion
  • Creating an inclusive culture for your organisation and the benefits
  • Establishing an Employee Voice with two-way communication paths

Day 2:

AM session - Managing Relationships

  • Building Relationships
  • Stakeholder Management
  • Negotiation and influencing skills
  • Internal and external networking
  • Collaborative working techniques
  • Understanding and managing conflict

PM session - Managing High-Performance Teams

  • Effective recruitment and selection
  • Learning and development
  • Performance management, and developing high-performing teams
  • Delegation and delivery through others

Day 3: Online session for assessment 


Course Aims 

Skills gained:

  • Negotiating and influencing people
  • Effective communication
  • Teamwork 
  • Finding your leadership style

Knowledge gained: 

  • Building a good work culture
  • Understanding how to manage conflict
  • Recruiting and selecting the best people
  • Delegating tasks to achieve shared goals



The learner will leave the sessions with:

  • Soft skills which can be transferred across a variety of industries and disciplines
  • A strong understanding of how to navigate your team's needs and conflicts
  • Opportunities to apply learnt skills in and out of work
  • Knowledge of developing a high-performing team
  • The opportunity to network with like-minded learners and expert lecturers



After completing this course, you will receive 20 free credits which can then be used for future learning.



The Staffordshire Higher Skills and Engagement Pathways programme is part funded by the European Social Fund.

Delivery method
Blended learning
Stoke-on-Trent campus
Start date

Coming soon

Certificate of Attendance

Entry requirements

This training course is exclusively available to businesses with a maximum of 250 employees (SMEs) based in Stoke-on-Trent and Staffordshire, as well as students and graduates.


This course is free to students and graduates, as well as all businesses with a maximum of 250 employees (SMEs) based in Stoke-on-Trent and Staffordshire.


Priscah Kennedy


How to apply

To apply for this course, please email

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