Dr Susan Whalley-Lloyd

Senior Lecturer

School of Health, Science and Wellbeing

Before Joining the School of Health and Social Care, I worked for over 30 years as a Human Factors professional across a wide range of high risk sectors such as; power supply and electrical distribution, offshore oil and gas, petrochemical, water supply, transportation as well as the pharmaceutical, medical devices and health sector. I have also undertaken significant applied research for ECSC (European Coal and Steel Community) DoT (Department of Transport), HMRI (Her Majesties Railway Inspectorate), HSE (Health and Safety Executive). Whilst undertaking this work I have been able to provide Human Factors and risk support from Board Level to shop floor. For example, within the Health Sector I was a patient practitioner Conciliator for Brent and Harrow Health Authority and was also one of the first Non-executive Directors of the National Patient Safety Agency.

Within the education sector I have been Head of Psychology within a school teaching A Level Psychology. Within the Higher Education sector, I have previously undertaken Human Factors and Human Reliability workshops, lectures and tutorials within Aston University and as a visiting lecturer at Heriot Watt University and Delft University. From 1995-98 I was a Visiting Fellow at Durham University Business School. I have been external MPhil and PhD examiner at Cranfield and Birmingham Universities and industrial supervisor for MSc Human Factors students.

As a spin-off from my PhD I developed the Human HAZOP method (based on the HAZOP technique developed by Kletz T.A. (1986) - See updates in Kletz T.A. (1999) Hazop and Hazan, Identifying and assessing process industry hazards. (Rugby: IChemE) and PHECA (Potential Human Error Cause Analysis) technique (referenced in Lees F. (1996) Loss Prevention in the Process Industries, 2nd edit (Butterworth-Heinemann) and Kirwan B. (1994) A Guide to Practical Human Reliability Assessment. (CRC Press)

Professional memberships and activities

C.ErgHF MCIEHF (Chartered and professional member of the Chartered Institute of Ergonomics and Human Factors)
LicAc (Licenced Acupuncturist)
MBAcC (Member of the British Acupuncture Council)

Academic qualifications

BSc (Comb Hons) Ergonomics and Education
PhD Factors affecting Human Reliability
BSc (Hons) Chinese Medicine (Acupuncture)
M. Cert Management Certificate (Open University)
TopSet Senior Incident Investigator

Expertise

Integrating Human Factors during Design
User interface design
Human Reliability, errors/violations and their causes
Human Error Probability
Human Error Identification and Assessment
Safety Cases, safety and risk assessment
Incident Investigation (including Causal Chain Analysis, five why’s, TopSet techniques)
Safety Culture and Safety Management
Training Needs Analysis
Team Working
Procedures and emergency procedures– when to use and what to include
Slips, Trips and Falls (causes and prevention)

Research interests

Identifying and understanding the causes of Human Error and how to support individuals both before, during and after unexpected events (front line staff, clinicians, managers, board directors, patients and carers).
Responding to incidents and learning from successes as well as from incidents
Building resilience into systems from a human performance perspective

Enterprise and commercial interests

Consultancy work as a Chartered Human Factors Specialist (Ergonomist), eg supporting the design of a semi-automated clean room medical equipment manufacturing line and providing advice to improve the understanding of user instructions for a medical device.

I am also a degree qualified Acupuncturist working privately within the primary care sector.

Teaching

Currently providing visiting lectures and workshops within Health and Social Care undergraduate courses addressing Human Factors related topics

Publications

Whalley-Lloyd S. (2018) Integrating Human Factors into Design and Operations. Yorkshire Water Annual Safety Symposium, York Racecourse, Oct 2018. (Leeds: Yorkshire Water)

Whalley-Lloyd S. (2008) Human Reliability Assessment. Proceeding of the 12th Annual Conference on Effective Safety Management, 29th Sept-1st Oct 2008. (London: IBC Global Academy)

Top 15 for Teaching Quality

The Times and The Sunday Times Good University Guide 2021

6th for Social Inclusion

The Times and The Sunday Times Good University Guide 2022

Midlands University of the Year

Midlands Business Awards 2020