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Frequently Asked Questions

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We understand that from time to time you may have questions about your accommodation, and below is a list of our most frequently asked questions from our students. If your question isn't answered here, then you can you can contact the Residence Life team directly.

Coronavirus accommodation updates

We’ve put together some information that we think will be of use to students who were, or are still, living in University-managed accommodation. For those who vacated their University-managed accommodation earlier than planned due to the COVID-19 pandemic, we were sad to see you leave but we hope you are safe, well and keeping busy.

We are now processing the cancellation of the final instalments of accommodation licence fees for students who were due to remain in University-managed accommodation for the final term of the 2019/20 academic year. The majority of students who left University-managed accommodation and returned their keys ahead of the 10 April 2020 deadline will not need to take any further action. However, we appreciate you may still have questions related to your specific circumstances so we’ve put together accommodation FAQs which you can find in our coronavirus guidance, which we hope will be of use.


Arriving at Stoke

If you’re living in on-campus University-managed accommodation, you’ll be able to arrive between Thursday 17th September – Sunday 20th September. Each day will be split into slots from 8am – 6pm and numbers will be limited for each slot. This will help everyone move in safely and make sure everyone can follow all of the safety information whilst moving into their new home.

If you’re living in College Court, the arrival date is Saturday 19th September only

We ask that you limit the number of people you bring along to help you move in as much as possible.

Arriving in Stafford

If you’re living in Stafford Court accommodation, you’re arrival date is Saturday 12th September.

We ask that you limit the number of people you bring along to help you move in as much as possible.

International arrivals

International students, including EU, who are required to undertake a 14 days quarantine period can arrive from 7th September.  

Induction and check in

Once you’ve accepted your offer, we will let you know when your online induction is available. This is a very important step in arriving and living in our accommodation and you must complete the induction before you move in.

The induction includes important information on fire safety, personal safety, your Licence Agreement, the Code of Conduct and living with others.

After you’ve completed the induction, this will then open up the check-in pages where you can let us know what date and time you are arriving. This is the last step before you’re ready to move in.

At the end of the check-in process you will be provided with a key acknowledgment form. Make sure to have this with you and signed when you’re collecting your keys. Please also remember to bring a form of photo ID.


Living here

Who’s my ResLife Mentor (RLM)?

Your RLM will introduce themselves to you when you move in. They’re here for anything you need during your stay with us.

How do I get post delivered?

Our Leek Road houses have post delivered directly. For Clarice Cliff Court and Leek Road halls post is sorted at our post rooms and available for collection at our ResLife Hubs. At College Court post can be collected from reception. 

Where can I do my laundry?

We have laundry facilities at Leek Road in Bush House, Clarice Cliff Court, and at College Court. 

Can returning students apply?

We are accepting a limited number of returning students applications for the 2020/2021 academic year. Returning students should apply in the same way as a first year student and follow the returners pathway on the portal. 

Can I have a copy of my Licence Agreement?

The most recent copy of your Licence Agreement is publicly available so that you can review if before applying. This is a legally binding contract, so please read it fully and carefully.



When do I pay my rent?

Depending on which payment option you chose, you will either pay it all at once when you accept your offer or in instalments throughout the academic year. If you chose instalment, you'll pay a £250 pre-payment of rent to accept your offer. You'll pay the remaining balance over three instalments - it'll all be broken down for you when you accept your offer. We time these payments to coincide with when student finance payments are made.

I'm coming to the University for one semester. How do I pay my rent?

You'll have to pay the full cost of your accommodation at the time of accepting your offer.

Can I change the card details used to make the payment?

Yes, you can change your card details with the Finance Department. Please fill in this form to change your accommodation payment details. This requires a payment of £20 from the new card but don’t worry, this is taken off your next instalment, so you don’t pay any more.



When is move-in day?

Your move-in day is specified when you apply for accommodation. The start date of your licence period is the earliest date you may move into your room.

What will I need when I arrive?

You'll need your booking confirmation (given to you when you complete check-in) and ID. You'll also need your belongings and personal items.

Can I arrive early?

It's very rare that we can offer early move-in. However, if you have an exceptional reason why you want to move in early, let us know when and why during the induction process. We'll then be able to let you know if we have early availability.

Can I arrive late?

Yes, you can arrive late but you'll still be charged from the date your contract starts. Please let us know during your induction when you're planning on arriving.

Can I bring my car?

Due to limited parking availability on campus, parking restrictions are in place and a permit scheme is in operation. Students living on-campus are within walking distance of studies and are therefore encouraged to use public transport for their travel needs. The Stoke-on-Trent campus is very close to the train station with excellent links to the rest of the country. There is also plenty of secure bicylce storage areas around the campus.

Parking is available for students staying in on-campus University accommodation subject to application and payment of relevant fees.

College Court

Parking is not available on the premises of this hall which is operated by University partner accommodation provider. The hall is within an easy walk or cycle to campus. Students with blue badges can apply for parking on campus. 

Stafford Court

Our partner provider has parking at these halls subject to availability. The hall is within an easy walk or cycle to campus.


Reporting issues

I’m not getting on with my flatmates.

Speak to your ResLife Mentor and they’ll help the best they can.

My flatmate is keeping me up at night and I can’t sleep.

If it becomes a regular thing, speak to your RLM. When you’re disturbed, call 01782 294221 and our 24-hour team will be happy to help you out.

What do I do if I have a maintenance issue in my room?

Please let us know about it – email ResLife at or call 01782 294221.

I’ve been charged for cleaning, what’s that about?

If the communal areas in your flat aren’t meeting health and safety standards, we’ll let you know that they need cleaning and by when. If it isn’t done, our staff will clean the area and the charge is passed on to the flat.

I’ve lost my key. What do I do?

If you have lost your key, let us know as soon as possible. This is because the security of the whole flat is at risk. Normally we’ll change your room lock and pass the cost to you. If you’ve not got your key but know where it is, let us know and we’ll try to help.

I don't like my room.

We open applications to change rooms after Welcome Week is over. So don't worry, come and speak to us. Unfortunately, we can't change your room before you arrive.