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Frequently Asked Questions

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We understand that from time to time you may have questions about your accommodation, and below is a list of our most frequently asked questions from our students. If your question isn't answered here, then you can you can contact the Residence Life team directly.


Arriving at Stoke

If you’re living in on-campus University-managed accommodation or College Court, you’ll be able to arrive between Friday 24 September 2021 – Sunday 26 September 2021. Each day will be split into slots and numbers will be limited for each slot. You'll be provided with more information on how to book your arrival date and time and the arrival process before your start date so you have plenty of time to plan your arrival.  This will help everyone move in safely and make sure everyone can follow all of the safety information whilst moving into their new home.

We ask that you limit the number of people you bring along to help you move in as much as possible so that everyone has the space to move in and get settled.

Arriving in Stafford

If you’re living in Stafford Court accommodation, you’re arrival date is Saturday 18 September 2021.

We ask that you limit the number of people you bring along to help you move in as much as possible.

International arrivals

International students, including EU, who are arriving into the UK from an amber list country and are required to undertake a 10 days quarantine period can arrive from 1st September. 

We will send more information about arriving and completing your quarantine before you arrive. 

Induction and check in

Once you’ve accepted your offer, we will let you know when your online induction is available. This is a very important step in arriving and living in our accommodation and you must complete the induction before you move in.

The induction includes important information on fire safety, personal safety, your Licence Agreement, the Code of Conduct and living with others.

After you’ve completed the induction, this will then open up the check-in pages where you can let us know what date and time you are arriving. This is the last step before you’re ready to move in.

At the end of the check-in process you will be provided with a key acknowledgment form. Make sure to have this with you and signed when you’re collecting your keys. Please also remember to bring a form of photo ID.


Living here

Who’s my ResLife Mentor (RLM)?

Your RLM will introduce themselves to you when you move in. They’re here for anything you need during your stay with us.

How do I get post delivered?

There’s a number of ways for residents to collect their post.

Leek Road Houses

All post will get delivered directly to your house. No need to visit the post rooms.

Post Lockers

We have two post lockers installed on campus, one at Leek Road Halls (opposite Spode) and another at Clarice Cliff (in the courtyard near the launderette). When you get a parcel or letter delivered to you, the post rooms at Coalport or Clarice Cliff will accept your package and, in most cases, will load it into one of the post lockers. You’ll get an email with a barcode on that will allow you to pick up your parcel or letters. This means that you can collect your parcel at any time of the day and will reduce the number of trips to the post room.  

Amazon Lockers

We have two Amazon lockers installed on campus, one at Leek Road Halls (opposite Spode - Banyan) and another at Clarice Cliff (in the launderette - Bendy). When you purchase something directly from Amazon, you should get your package delivered directly to the Amazon lockers if available.

Post Rooms

Not all post will come directly to you or be put into a post locker. There are two post rooms on site, one in Coalport for residents of Leek Road Halls and one in the Clarice Cliff office for Clarice Cliff residents which is where your post will be stored for you to collect if we can’t load it into a post locker. Please contact us before heading down to the post room and we can check if you have any post to collect.

Off-campus accommodation

If you’re living off campus in College Court or Stafford, check the postal arrangement in your accommodation with the team there.

Once your stay has ended, we don’t forward any mail – it will be returned to sender.

Where can I do my laundry?

We have laundry facilities at Leek Road, Clarice Cliff Court, and at College Court. 

Can returning students apply?

We are accepting a limited number of returning students applications for the 2021/2022 academic year. Returning students should apply in the same way as a first year student and follow the returners pathway on the portal. 

Can I have a copy of my Licence Agreement?

The most recent copy of your Licence Agreement is publicly available so that you can review if before applying. This is a legally binding contract, so please read it fully and carefully.



When do I pay my rent?

Depending on which payment option you chose, you will either pay it all at once when you accept your offer or in instalments throughout the academic year. If you chose instalment, you'll pay a £250 pre-payment of rent to accept your offer. You'll pay the remaining balance over three instalments - it'll all be broken down for you when you accept your offer. We time these payments to coincide with when student finance payments are made.

I'm coming to the University for one semester. How do I pay my rent?

You'll have to pay the full cost of your accommodation at the time of accepting your offer.

Can I change the card details used to make the payment?

Yes, you can change your card details with the Finance Department. Please fill in this form to change your accommodation payment details. This requires a payment of £20 from the new card but don’t worry, this is taken off your next instalment, so you don’t pay any more.



When is move-in day?

Your move-in day is specified when you apply for accommodation. The start date of your licence period is the earliest date you may move into your room.

What will I need when I arrive?

You'll need your booking confirmation (given to you when you complete check-in) and ID. You'll also need your belongings and personal items.

Can I arrive early?

It's very rare that we can offer early move-in. However, if you have an exceptional reason why you want to move in early, let us know when and why during the induction process. We'll then be able to let you know if we have early availability.

Can I arrive late?

Yes, you can arrive late but you'll still be charged from the date your contract starts. Please let us know during your induction when you're planning on arriving.

Can I bring my car?

Due to limited parking availability on campus, parking restrictions are in place and a permit scheme is in operation. Students living on-campus are within walking distance of studies and are therefore encouraged to use public transport for their travel needs. The Stoke-on-Trent campus is very close to the train station with excellent links to the rest of the country. There is also plenty of secure bicylce storage areas around the campus.

Parking is available for students staying in on-campus University accommodation subject to application and payment of relevant fees.

College Court

Limited parking is available at College Court from our residents on a first-come first-served basis. Contact to check if parking is still available and reserve you spot.

Stafford Court

Our partner provider has parking at these halls subject to parking permit and availability. The hall is within an easy walk or cycle to campus.


Reporting issues

I’m not getting on with my flatmates.

If you need some advice or want to talk about any issues in your accommodation, contact the Residential Services team at 

Try to include brief details on your issues so that we can get them resolved for you as quickly as possible. 

It may be required, in very rare circumstances, to suggest that you move rooms in order to resolve any issues you may be having with flatmates.

My flatmate is keeping me up at night and I can’t sleep.

Our 24/7 Campus Security team are always on hand to offer advice and support when you need them.

You can contact them on 01782 29 4837

What do I do if I have a maintenance issue in my room?

On-campus accommodation

You can report maintenance via our maintenance report form. make sure you report maintenance as soon as you become aware of it so that we can resolve any issues as quickly as possible.

In an emergency, please contact the Campus Security team on 01782 29 4837 and they will arrange support for your maintenance issue.

Stafford Court & College Court 

The teams at stafford court and college court will help you with any maintenance issues with your accommodation. Check with the teams there for furthjer information about how to report maintenance. 

I’ve been charged for cleaning, what’s that about?

If the communal areas in your flat aren’t meeting health and safety standards, we’ll let you know that they need cleaning and by when. If it isn’t done, our staff will clean the area and the charge is passed on to the flat.

I’ve lost my key. What do I do?

If you have lost your key, let us know as soon as possible. This is because the security of the whole flat is at risk. Normally we’ll change your room lock and pass the cost to you. If you’ve not got your key but know where it is, let us know and we’ll try to help.

I don't like my room.

We open applications to change rooms after Welcome Week is over. So don't worry, come and speak to us. Unfortunately, we can't change your room before you arrive.