Research shows that students who stay on track and complete their course on time, with their original course group are more likely to succeed. Sometimes things happen which are un-planned, and you need a little extra help.
We have support for you and your Personal Tutor will direct you to the most suitable person to help.
What happens if you can’t complete your assessment on time?
If you feel that you can’t submit your assessment on time, you should speak to your Personal Tutor who will help you to work out how you can hand-in on time.
In circumstances where you could not have planned for what has happened, you may be able to claim for exceptional circumstances to be taken into account.
If you have no exceptional circumstances and you do not submit you will fail the assessment. If you submit within one week of the hand-in deadline we will mark your work as late, meaning the maximum mark you can achieve is the basic pass mark and this will count as your first attempt.
What if I fail my first submission of an assessment task?
If you have attempted your assessment and have still achieved an average module mark of 40% undergraduate, or 50% postgraduate, you will still have passed your module. Please see the Other things section for exceptions.
If you are in your first semester of study at the University, you will be able to re-work your assessment task and re-attempt it as if for the first time. This applies to levels 3 and 4 only.
If you did not attempt or did not get an average pass mark for the module, you will be given a deadline to submit a new assessment task to complete the module. This is called a re-sit. If you pass, you will be given a basic pass mark. Late submissions will not be accepted.
In addition, if you are studying on the final stage of an undergraduate course, you may be given one further opportunity to pass your assessment task, by re-attempting your work. However, the Award Board may feel it is in your best interest to retake the whole year.
What if I fail a module?
You will only be considered to have failed a module, if you have not passed following your first sit and re-sit opportunities.
If you are studying on an undergraduate course and have narrowly missed passing the module (35%-39%) and you have done well in your other modules, the Award Board may offer you condonement. Please see below.
If the Award Board can’t offer you condonement, it will consider whether you can study the failed module(s) again, providing you have passed at least 60 credits at the same stage. If you have not achieved 60 credits, the Award Board will consider whether you can re-study the stage in full or that you have failed the course.
If you are studying on a postgraduate taught course, we can’t offer you condonement. This means that the Award Board will decide what restudy opportunities are available to you. This decision will be made in your best educational interest.
What is module condonement?
If you are studying on an undergraduate course and have passed 90 credits at your stage, the Award Board will award the remaining 30 credits to you, providing you have achieved a module mark of 35%-39%, although your mark will stay the same.
Condonement is only offered when you are ready to progress to the next stage of your award.
Condonement cannot be applied to modules on the final stage of an Honours Degree or at any stage of a Postgraduate award.
If you are studying on a professional award, please see the Other things section .
What happens if I can’t progress to the next stage of my course?
Depending on how many credits you have achieved, the Award Board will confirm your progression to the next stage of your course while you retake the module.
If you don’t have enough credit to progress to the next stage, the Award Board will decide if you need to retake modules or repeat the whole year again. In some cases, where the Award Board considers that it is not in your best educational interest to proceed, it may decide that you have failed your course.
The Award Board will make one of the below decisions:
If you have achieved 60 credits or more:
You can have another chance to pass the failed modules by repeating them next year. You will be a part time student during this period. Your failed module scores will be wiped clean and you will start them afresh.
If you have achieved less than 60 credits:
The Award Board will discuss your engagement and your ability to succeed on your course and will make one of the below decisions:
You can repeat your stage of study in full. All prior marks and credits achieved will be wiped clean and you will start your stage afresh. You can only repeat a stage of study once.
You are withdrawn from your course because you have failed because in the Award Board’s academic judgement, you have not engaged or demonstrated your ability to succeed.
What happens if I don’t get enough credit for my award?
We hope that with our support you will be able to achieve your intended award. However, if you don’t achieve all of the credit you need for your award, you may be entitled to an exit award, providing you have met the required outcomes.
If you are not entitled to an exit award you will receive official documentation recognising the credit you have achieved.
Changing my course or optional module
It is important that you are fully committed to your studies. However, if you feel that your current course, or an optional module is not for you, it is important that you take advice from your Personal Tutor as soon as possible and before making a decision. If you still feel that the course or optional module is not right for you, you may be able to change it.
We will do all we can to help you do this within the first three weeks of teaching. It is not expected that you will change after this period.
If you do decide to change your course or optional module, you will need to make sure that the course /module you are transferring to has places and is able to accept you.
Moving somewhere else or leaving the course
We want you to succeed with us. However, if you want to move somewhere else, for example, because your personal circumstances have changed, we understand and will support you to do this.
This may affect your funding and unless it is within the first two weeks of the academic year, you will still be liable for some fees. Our Refund and Compensation Policy will explain how we work out how much you would owe.
Break in studies
Taking a break is a significant decision. A break in study can’t be used to avoid assessment but should be used where your personal circumstances mean that you can no longer continue with your studies. Please refer to the policy on exceptional circumstances if your circumstances are affecting your assessment. You should speak to your Personal Tutor who will be able to advise you.
We believe that it is in your interest to complete your course within the expected time. Having a break in your studies would mean that you are no longer studying with the same group of people. Sometimes students who take a break, find it difficult to return and as a result leave the course.
As we are constantly trying to improve our offer, your course may have changed or not be available when you wish to return. Taking a break means that you will be ending the contract you entered at the start of your course.
We will make sure that you have access to information, guidance and support when deciding if a break from studies is possible and if it is the right thing for you. We will also support you during your break and your return to study.
A break in study should not be for any longer than one year and is for a minimum of one semester. Students studying on apprenticeship courses may take a shorter break, only where their employer confirms the requirement to do so.A break in studies should not be within one month of the assessment period in the the academic calendar. Students studying on apprenticeship courses may take a shorter break, only where their employer confirms the requirement to do so, and we will treat these types of breaks in study differently. If this applies to you, please see your course handbook for more information.
Any break in your studies will still count towards your registration period.
When you return, you will need to re-start any incomplete modules because any previous marks on these modules will be cancelled.
What if I need maternity or paternity leave?
Maternity and paternity leave is different from taking a break in studies and the rules on this are within the Student Pregnancy, Maternity, Adoption and Parental Leave Policy.
If you become pregnant while you are studying with us, you will need to tell the University what extra support you need during your pregnancy. You will also need to tell the University if you want to take maternity leave, and if so, for how long. Your Course Leader will work with you to identify the best point for you to start your maternity leave and your return to study.
If you need to take paternity leave you should work with your Course Leader to identify the best point for you to start your paternity leave and your return to study.
You will be asked to provide evidence to confirm that you are undertaking maternity or paternity leave. Once you are on maternity or paternity leave you will not be in-study.
The University will try to be as flexible as possible in understanding and supporting your needs.
What if I can’t engage with my studies?
You will need to discuss the reasons why you cannot engage with your studies with your Personal Tutor, we may be able to help you.
We recognise that sometimes there are things going on in your life which make it difficult for you to engage. However, if you don’t let us know why you are not engaging, we may think that you no longer want to study on your course.
If this is the case, so that we don’t charge you more fees, we will write to you to explain that we think it is in your best interest to leave your course. We will give you two weeks to respond, so that if you wish to, you can explain your reasons for not engaging and provide us with evidence which supports your reasons.
We will decide if you can continue based on your future engagement and ability to succeed.
What if I can’t complete in time?
We expect you to complete your course on time. If you are full-time student, the length of your course will be in our Registration Table. If you are a part-time student, the length of your course will be shown in your Course Handbook. Taking longer to complete your course may cost you more and delay your ambitions.
Whether you are a full-time student or a part-time student, the Award Board can give you one more year to complete your course, for example if you have taken a break in studies or repeated a year. This will take you to your maximum registration time.
In exceptional circumstances we will give you one further year. This will be considered by the University Award Board for Exceptions (UABE).
What if I can’t complete at all?
Awards in Exceptional Circumstances
If you are unable to complete your course, due to medical or exceptional circumstances, the University Award Board for Exceptions (UABE) will award you an unclassified Aegrotat award based on your achievement.
If you are studying on a professional award, please see our Other things section.
The University Award Board for Exceptions (UABE) will consider recommendations from Award Boards for posthumous awards which may be classified and will be based on the student’s academic profile and circumstances.
What if I am told I have done something wrong?
We have set out our expectations under Proud to be Staffs. However, we also have procedures in place to deal with you fairly and consistently if it is suspected that your conduct has fallen short of these expectations.
By enrolling at the University, you have joined an academic community and you are expected and required to act honestly regarding the work you submit for assessment in your course, adhereing to the University's policy on academic conduct.
Student Conduct Procedure
We expect our students to treat others with respect, honesty, fairness and consideration, ensuring that we prevent harm to our university community, the public and our reputation. We treat allegations of behaviour which harms others very seriously and will take any necessary action within the Student Conduct Procedure. If you are on a professional course, see the Other things section.
What if I feel the University is wrong?
What if I feel that the University is wrong in my assessment?
You can use the University Complaints and Appeals Procedure if you have evidence that the university has made a mistake in your assessment that has affected your results.
Because the university has procedures in place to ensure that your work is marked fairly. You cannot appeal on the grounds that your work has not been judged correctly.
What if the University does not meet my expectations?
From time to time things don’t go according to plan and sometimes things don’t go right. When this happens, we need to know so that we can find out what went wrong, try to resolve the issue and stop it happening again. In the first instance, you will need to talk to someone to see if we can put the problem right. After that University’s Complaints and Appeals Procedure should be followed.
We hope that you are satisfied with all that the university provides. We work hard to meet your expectations and needs. However, we recognise that, occasionally, we may not meet our own expectations.
What if the Award Board needs to take special consideration of my circumstances?
In some circumstances the Award Board will ask a University Award Board for Exceptions (UABE) to make a decision on its behalf. This is done to ensure that all special considerations are treated in the same way and are fair to all.