7.1 Background, purpose and scope
7.1.1 The UK Quality Code for Higher Education Chapter B6: Assessment of students and the recognition of prior learning (QAA, 2013) states that institutions should provide:
“Feedback on assessment which is timely, constructive and developmental.” (p18)
7.1.2 The aim is to ensure that there is a consistent approach to giving feedback to students throughout the University and also to make students aware of the processes which staff are required to follow in order to provide effective feedback to support continual learning.
7.1.2 These arrangements apply to all taught undergraduate and postgraduate University awards, irrespective of the length or mode of delivery.
7.2 Key principles
7.2.1 Feedback is an important and integral part of the ongoing student learning process. Although feedback is given in relation to an assessed task, it is a key mechanism which is used to inform future learning and to motivate students to continue learning. To be meaningful, feedback is:
- Provided in a timescale which can inform subsequent assessments
- Closely linked to the specified learning outcomes and assessment criteria
- Used to identify areas for improvement
- Provided in a format which is appropriate for the assessment and in line with discipline specific pedagogies
7.2.2 At the start of each award, and then periodically thereafter, students should be reminded about the importance of feedback to their learning. As part of the annual monitoring process, the views of students on the methods, content and timing of feedback is gathered. These views are considered, and, wherever possible, used to further inform the feedback regime in each area.
7.2.3 Guidance on providing high quality feedback to students is provided through the 7 Feedback Principles (Appendix A).
7.3 Definitions
7.3.1 Feedback refers to any comments (both written and verbal) on an assigned task. This can either be formative or summative.
7.3.2 Formative feedback does not contribute to a formalised, recorded mark and is normally used as an ongoing mechanism to enhance the development and progress of students. Examples of the way in which formative feedback might be given are:
- Written feedback
- Oral feedback in class
- Online assessment exercises
- Computer generated audio feedback
- Peer feedback
- Self-assessment
7.3.3. Summative feedback is always formalised and recorded.
7.4 Content of feedback
7.4.1 Whilst accepting that each subject gives feedback in a way that is appropriate for their area, the following precepts are expected to be observed by all staff who provide feedback relating to assessment:
- Feedback is sufficiently detailed to inform future learning and development.
- Summative feedback must directly relate to the intended learning outcomes for a module so that the student can be given confirmation as to whether or not each one of these has been met.
- Wherever possible, feedback includes information about the positive aspects of students’ work, as well as the areas for development.
7.4.2 All summative assessment feedback for on-campus students must be provided electronically, regardless of the method of submission.
7.5 Timing of feedback
7.5.1 Students will normally receive feedback on all their assessments within 20 working days following the date of submission. For some assessments the feedback period will be less than 20 working days. However, it may be the case that the 20 day rule for some assessments cannot be met for justified reasons (for example, modules on which a large number of students are enrolled). However, it is anticipated that this will apply to only a small number of modules and, in those cases, the feedback return period will not exceed 25 days.
7.5.2 Any information on marks or performance that is provided to students prior to completion of moderation and approval by Boards of Examiners must include an explicit statement that the marks are provisional, and subject to change by moderation, and the decision of the Board of Examiners.
7.5.3 All students are informed about the assessment and feedback schedule. This information is normally communicated to students through module and/or award handbooks.
7.5.34 As part of a University-wide agreed service standard, all feedback on summative assessments is given to students normally within four working weeks.
7.7 Communication to students
7.7.1 In order to manage expectations, information about the nature and extent of feedback and the timescale for this to occur must be made available to all students. This is normally done through module handbooks.
7.7.2 Prior to commencing an assessment, students are made aware of assessment criteria, marking schemes, the content and structure of agreed feedback templates.
7.7.3 The planned schedule of assessment and feedback is explicitly communicated to students. This is normally achieved via module/award handbooks issued to students at the beginning of the academic year, and tutors are required to signpost students to where this information is available (electronic and, where appropriate, in hard copy).
7.7.4 Any unforeseen changes to the method and timing of feedback are communicated to students at the earliest opportunity. In all cases, this must be before an assessment is taken.