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If you wish to make a complaint about your experience within Staffordshire University Accommodation, you should first try to resolve the matter informally in consultation with either the person who has caused the complaint or a member of Residence Life staff as appropriate. At this stage, complaints logged in writing will be acknowledged within three working days and responded to fully within seven working days.
If the complaint cannot be resolved informally you should log the details of the matter in writing on the Room Service portal including, if you wish, the form of remedy which may be sought. The complaint will then revert to a senior member of staff.
For a formal complaint to be considered, these details must be logged no later than one calendar month after the date in which the incident has occurred. If the complaint is received after this time the senior staff member will exercise discretion as to whether the matter in question is to be investigated.
For the full formal process see the Student Accommodation Complaints Procedure (PDF 243KB).