We have a team of friendly, approachable Money & Guidance Advisors who can help you with any problems or questions you may have whilst studying at Staffordshire University.
You can talk to us about anything; whether it is a personal problem or an academic issue. We work closely with other teams within the University and also with external support agencies too. Between the team we have many years of experience helping students to achieve their goals. We offer quality advice and guidance to you across a very broad range of issues:
If you're experiencing circumstances that are adversely affecting your studies, this procedure explains what you can do
The University's rules, regulations, and procedures relating to all aspects of your time with us
What to do if you have a complaint, or wish to appeal a decision that has been made by the University
Find out what the University means by this, and what it means for you
How we ensure any student who is required to repeat a year with us is aware of the support available to them in their studies
The University's guidance on students' social media use
If you find yourself in financial difficulties during your time with us, we may be able to help
We have help and advice to any students who are estranged from their families, or care leavers
From forced marriage to substance abuse, we can support you with a range of issues and help you to stay safe
Support if you're struggling with being away from home
Advice and support on what to do if you have concerns about a friend
Other aspects of student life we can help you with include:
If you are struggling financially, there is help and advice available, please speak to a member of the team so we can find the best way to help you. Alternatively, you can visit our Money Matters pages which have more information about the help we offer, and hints and tips on making your money go further.
Any student who is required to repeat a year of study will be informed through their most recent students results profile and they are required to agree to their personalised Learning Contract. The learning contract is to ensure the student is aware of the support available and has access to this support. The student will meet with the Money & Guidance Advisors three times during the new academic year to offer support, advice and guidance to the student where required.
Processes in the Student Lifecycle
If you are thinking of applying to take a break in studies or thinking about withdrawing from your course please contact the Money & Guidance Advisors. We can help you with this process and talk to you about any financial implications. Alternatively you can log in to e:vision, go to the 'My Applications and Course' section and under the 'Thinking of Taking Break or Withdrawing from Study' click on the contact form and complete the details requested and a Money & Guidance Advisor will contact you.
We want to see you succeed in your studies however we do know that things can happen which may cause you problems or difficulties. Contact the team if you are struggling or if you are worried about another student, we are here to help.
For all students - how to contact us
We are currently offering appointments online via Microsoft Teams or via Telephone (you can select which you prefer on the booking form). All Students can book an appointment online.
Alternatively you can send us an email at email@example.com and we will aim to respond to you within three days however, if it takes slightly longer for a response from us please be patient, we will get back to you.