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Other sources of support

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Some of the organisations listed on this page are local to the Staffordshire area and some are national.  The list is arranged by issue/subject.  We hope this information is helpful. Please note that Staffordshire University is not responsible for the quality, accuracy or effectiveness of the services, information or advice provided by organisations external to the University.

You may also find this information sheet helpful, which summarises some of the support available: Information about accessing other support (PDF, file size: 129KB).

Abuse and sexual assault

Glow

Offering support for people experiencing or concerned about domestic abuse. Glow is part the Honeycomb Group of services, which include support for housing and homelessness.

Telephone: 0330 0945559 (domestic abuse helpline) Email: hello@findtheglow.org.uk


Refuge

Offering support for people experiencing or concerned about domestic abuse.

24-hour National Domestic Abuse Helpline: 0808 2000 247 You can also chat to them online, live: Monday – Friday, 3pm – 6pm.


Women's Aid

Supporting women and children experiencing domestic abuse.


Savana

Savana offers support and information to anyone who has encountered or experienced any form of sexual assault or violence at some point in their lives.

Unit C, Metro Business Park, Clough Street, Hanley, ST1 4AF.
Telephone: 01782 433204 or 433205 (24 hour message line)


Survivors UK

Offering information and support for males who have experienced sexual abuse or rape.

Helpline Web Chat - 12pm - 8pm every day.  For information:  help@survivorsuk.org  Telephone: 0203 5983898 9.30am - 5pm weekdays.


Karma Nirvana

Supporting victims of forced marriage and honour based abuse.

Telephone: 0800 5999 247 Email: support@karmanirvana.org.uk


Rape Crisis

Rape Crisis England & Wales is the umbrella body for a network of independent Rape Crisis Centres.  You can find your nearest Rape Crisis Centre, use a live-chat helpline and find out more information via the Rape Crisis website

There is also a national telephone helpline: 0808 802 9999.  The live-chat and phone lines are open at various times during the week. Email: rcewinfo@rapecrisis.org.uk


Staffordshire University Sexual Violence Prevention and Support Team

The team offers support to any Staffordshire University student who has experienced sexual violence.

Telephone: 01782 294374 Email: svlo@staffs.ac.uk


Staffordshire Sexual Assault Referral Centre (SARC) - Grange Park

Cobridge Community Health Centre
Church Terrace
Cobridge
Stoke-on-Trent
ST6 2JW
Telephone: 0800 970 0372 or 101 if you want to access the service with Police support.


The Glade Sexual Assault Referral Centre
  - Centres in Worcestershire and Telford

Sexual Assault Referral Centres are specialist Centres providing support to anyone who has been raped or sexually assaulted.

Telephone: 0808 178 2058 open 24 hours every day.


For information about options to consider immediately after a rape or sexual assault, visit the NHS Choices web pages.

Alcohol

Humankind - Staffordshire Treatment and Recovery Service

Services and support to meet people’s complex health and social needs, helping them to build healthier lives that have meaning and value for themselves and their families.

Telephone: 01325 731 160 Email: info@humankindcharity.org.uk


Staffordshire Treatment and Recovery Service – STARS

A drug and alcohol recovery service provided on behalf of Staffordshire County Council.  There are service hubs in Leek, Newcastle under Lyme, Stafford, Burton and Tamworth, each have their own local contact details.


Stoke on Trent Community Drug & Alcohol Service (cdas)

Offering support to anyone struggling with the impact of alcohol or drugs.

Wood House, Etruria Road, Stoke-on-Trent ST1 5NQ Telephone: 01782 283113 Email: referrals@sotcdas.org.uk


Alcoholics Anonymous

Helping people with alcohol problems.

Telephone: 0800 917 7650 Email: help@aamail.orgAlcoholics Anonymous

Bereavement

The Dove Service

The Dove Service offers counselling and support to those struggling with the impact of bereavement, significant loss, or life changing/limiting illness.

The Dudson Centre, Hope Street, Hanley, Stoke on Trent Telephone: 01782 683155


Cruse Bereavement Care

Offering information and support to anyone affected by bereavement.

National helpline: 0808 808 1677 Email: helpline@cruse.org.uk


Support After Suicide Partnership

A Network of organisations supporting people bereaved or affected by suicide.


Survivors of Bereavement by Suicide

Offering information and support to anyone affected or bereaved by suicide.

Telephone: 0300 111 5065  open 9am – 9pm every day Email: sobs.support@hotmail.com

Concern for others

If you are concerned about the mental wellbeing of a Staffordshire University student and would like to speak to a member of staff, please contact the Student Wellbeing team. If the situation is urgent and it is outside of our opening hours, see our Emergency and 24-hour Support page for other options.


Mind

Provides a variety of information, including how to help someone experiencing difficulties  You can browse the information on the website by the type of difficulty you need support with.


Mental Health Foundation

Provides an A-Z Mental Health index of a variety of information and includes a section on friends and mental health.


Charlie Waller Memorial Trust

Provides a variety of information, including tips for parents supporting their children.


Time to Change

Provides information for anyone wanting to offer support to someone else,


#TalkSuicide - Suicide prevention campaign

#TalkSuicide provides, amongst other things, information about supporting someone you may be concerned about.

Crime

Victim Support

Offers support and information for victims of crime.

National Support line: 0808 168 9111


Staffordshire Victim Gateway

Offering information, advice and support to all victims of crime in Staffordshire, even if you haven't reported the crime to the Police.

Telephone: 0330 0881 339

Drugs

Frank - a national drug helpline

24-hour advice and help.  This can be offered in a variety of different languages.

Telephone: 0300 123 6600


Release

Helpline offering information on all aspects of drugs and drug-taking including legal advice.

Telephone: 0207 324 2989 Email: ask@release.org.uk


Humankind - Staffordshire Treatment and Recovery Service

Services and support to meet people’s complex health and social needs, helping them to build healthier lives that have meaning and value for themselves and their families.

Telephone: 01325 731 160 Email: info@humankindcharity.org.uk


Staffordshire Treatment and Recovery Service – STARS

A drug and alcohol recovery service provided on behalf of Staffordshire County Council.  There are service hubs in Leek, Newcastle under Lyme, Stafford, Burton and Tamworth, each have their own local contact details.


Stoke on Trent Community Drug & Alcohol Service (cdas)

Offering support to anyone struggling with the impact of alcohol or drugs.

Wood House, Etruria Road, Stoke-on-Trent ST1 5NQ Telephone: 01782 283113 Email: referrals@sotcdas.org.uk

Eating Disorders

BEAT

Offering support and information about eating disorders.

Helpline: 0808 801 0677 Studentline: 0808 801 0811 Email: help@beateatingdisorders.org.uk

Emotional/psychological

Anxiety UK

Offering information and support to anyone affected by anxiety.

Telephone: 03444 775774 (infoline) open weekdays 9.30am-5.30pm


Bipolar UK

Offering information and support groups to anyone affected by Bipolar.


Black, African and Asian Therapy Network

Offering information and counselling/therapy in the UK through its members.


Changes

Changes is a user-led mental health charity that offers weekly mutual-help groups and wellbeing workshops, at various times and venues in Staffordshire.   Due to the Coronavirus outbreak, Changes has moved most of their provision to online services.

Telephone: 01782 413101 Office is open weekdays 9.00am - 5.00pm.


Combat Stress

Offering support to UK Veterans suffering mental ill-health caused by military service.

Telephone: 0800 138 1619 open 24hrs every day Email: contactus@combatstress.org.uk


Mind

Mind is a national mental health charity offering information and support, including counselling.

North Staffs MIND: 83 Marsh Street, Hanley, Stoke on Trent, Staffs, ST1 5HN
Telephone: 01782 262100 Email: reception@nsmind.org.uk


Chaplaincy Services

Offering spiritual support as well as general help and encouragement, and information about faith groups within the University and locally. 'Mick the Vic' is the senior chaplain.

Telephone: 07887 655487 Email: m.williams@staffs.ac.uk


NHS Mental Health Teams

NHS Mental Health Teams can provide mental health assessment, support and referral.  People are often referred into these services (e.g.by a GP) but you can also access them direct, particularly if you are seeking urgent support.
NHS Mental Health Access Team for South Staffordshire Telephone: 0808 196 3002 and for Shropshire, Telford and Wrekin Telephone: 0808 196 4501
NHS Mental Health Crisis Care Team for Stoke on Trent and North Staffordshire
Telephone: 0300 123 0907 open 24 hours every day


NHS Staffordshire and Stoke-on-Trent Wellbeing Service - Psychological therapy teams for Stoke on Trent and Staffordshire.


OCD Action

Offering advice and support to anyone affected by Obsessive-Compulsive Disorder (OCD).

Telephone: 0845 390 6232 open 9.30am - 8.00pm weekdays Email: support@ocdaction.org.uk


OCD UK

Offering advice, support and information to anyone affected by Obsessive-Compulsive Disorder (OCD).

Telephone: 03332 127890 Email: support@ocduk.org


Papyrus

Offers support and advice to young people (under 35) having suicidal thoughts or anyone concerned about a young person having suicidal thoughts.

HOPELineUK Telephone: 0800 068 4141 Email: pat@papyrus-uk.org Text: 07860 039967 Open 9am - 12am (midnight) every day.


Sane

SANE provides emotional support, guidance and information to anyone affected by mental illness, including families, friends and carers.

Telephone: 07984 967 708 Email: support@sane.org.uk


Self-injury Support

The Self-injury support website has lots of information about self-harm and also provides information on support groups and helplines throughout the country.


Staffordshire Mental Health Helpline

Offering support to anyone over 18 and living in Staffordshire who is feeling concerned, worried, stressed or low.

Telephone: 0808 800 2234 Text: 07860 022821 Helpline open: 7pm - 2am weekdays, 2pm - 2am weekends.


NHS Health Centres (You can search for local NHS services online)


Student Minds

Providing support, training, campaigns and information regarding student mental health, including Student Space.


The Calm Zone

Offering support to anyone who is feeling down and feel they need to talk or find information and support.

Telephone: 0800 585858 open 5pm - 12.00am (midnight) every day


The Muslim Youth Helpline

The Muslim Youth Helpline (MYH) is a registered charity which provides faith and culturally sensitive support to young people in the UK.

Telephone: 0808 808 2008 Email: info@myh.org.uk open every day 4pm - 10pm


The Samaritans

Offering support to anyone, whatever you are going through.

Telephone: 116 123 Email: jo@samaritans.org open 24 hours every day

Gambling

If you are struggling with Gambling and you feel this is getting out of control please talk to one of the Money & Guidance Advisors within the Student Support & Experience Team.  The team can help you and help to direct you to the nearest support agencies such as the local Gamblers Anonymous Groups.  You can contact the team via student-support@staffs.ac.uk or you can book an appointment online https://bookings.staffs.ac.uk


GamCare

GamCare provides support, information and advice to anyone suffering through a gambling problem.  They offer a helpline, live chat, group chat and a forum.

Telephone: 0808 8020133 open 24/7 every day


Gambleaware

Gambleaware provides information to anyone concerned about gambling.

Telephone: 0808 8020133 (national gambling helpline) open 24/7 every day

LGBT+

Mindline Trans+

Offering a confidential emotional mental health support helpline for people who identify as Trans, Agender, Genderfluid, or Non-binary.

Telephone: 0300 330 5468


Trans-Staffordshire

Offering information and support groups at various locations around Stoke and Staffordshire.

Telephone: 07470 485425 Email: info@trans-staffordshire.org.uk


Switchboard LGBT+ Helpline

Switchboard provides a one-stop shop listening service for LGBT+ people.

Telephone: 0300 330 0630 Email: chris@switchboard.lgbt open 10.00am - 10.00pm every day


Stonewall

Information and support for LGBT communities and their allies.

Telephone: 0800 0502020 Email: info@stonewall.org.uk open weekdays 9.30am - 4.30pm

 

HIV/AIDS

Staffordshire Buddies

Offering advice and support for people living with HIV and sexually transmitted infections.

Telephone: 01782 201251 Email: ask@staffordshirebuddies.co.uk


Terrance Higgins Trust Helpline

Offering information on all aspects of HIV and sexually transmitted infections.

Telephone: 0808 8021221

Parenting

Gingerbread

Offering support and advice for single parents.

Telephone: 0808 802 0925 opening times vary


Family Support and Children's Safeguarding (Stoke on Trent City Council)

Offering support to anyone who has safeguarding concerns for a child or who would like family support for themselves.

Telephone: 01782 235100

Pregnancy

NHS Health Centres (You can search for local NHS services online)

Relationships

National Family Mediation

Offering mediation to families.

Telephone: 0300 4000 636 open 9.30am - 4.30pm weekdays


Relate

Counselling for people experiencing relationship difficulties.


Forced Marriage

Information and support in relation to Forced Marriage.

General advice and information

Citizens Advice

Offering advice and information on a wide range of issues.


Student Experience Money and Guidance (Staffordshire University)

For help and support on a wide variety of issues including your academic studies.


Student Advice Centre (Students' Union, Staffordshire University)

Offering information and advice on a wide range of issues including housing, academic appeals, debt and benefit rights.

Telephone: 01782 294629