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About the Student Wellbeing and Safeguarding team

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Our team of practitioners are here to support any student experiencing mental wellbeing difficulties.  All students who feel they may benefit from our service can use it. If you are experiencing feelings of being overwhelmed, problems are piling up or you have a personal difficulty that you are struggling to cope with, the wellbeing service can help support you.

Support from our team offers an opportunity to talk with a practitioner in a supportive setting about anything that is affecting your emotional and psychological wellbeing. The practitioner will not tell you what to think, feel or do in relation to your situation. But they may suggest information that might be helpful for you, or who else or which service might be helpful for other support, if needed.  However, the emphasis will be on offering you non-judgmental support and trying to understand, with you, what you are experiencing. We hope that through the practitioners support, you will be able to develop your own answers and ways of managing or overcoming your difficulties, enabling you to focus on your studies and enjoy your time here at Staffordshire University.

If you feel uncertain about the suitability of our service, we encourage you to contact us as we may be able to help. We know that each person's mental wellbeing difficulty can affect them in different ways so the support we offer is flexible and tailored to each individual.

We can offer:

  • General advice and information about mental wellbeing and what help is available
  • Talk through difficulties to see what might help
  • Provide information about your rights under Equality Legislation and access to funding if you are one of our disabled students
  • Liaise with Departments and/or Halls on your behalf to have mental health issues taken into consideration and prevent build-up of problems
  • Signpost to appropriate services and resources, including other university support services
  • Help you to access services by providing information, advocacy and support
  • Assist you to liaise with specialist agencies
  • Support you during and after hospital admission/ break from studies
  • Provide opportunities to meet in facilitated groups to build confidence/ meet others with similar experiences.
  • Provide tips on self-care, online resources and lifestyle advice

Our service operates in compliance with the University's Data Protection Code of practice and Student Privacy Statement.


We have a staff team of professionally trained and qualified practitioners who are used to working with students experiencing a wide variety of difficulties. However, there will be some instances where support from us will not be appropriate or may not be helpful. In such instances we can signpost you to, and sometimes liaise with, other external professionals and organisations.

Please note that practitioners are not medically qualified and therefore cannot provide a medical diagnosis nor prescribe medication – you would need to see your GP for this.

Professional standards

In order to maintain and develop professional and ethical standards, all of our practitioners are registered with a professional body and adhere to their respective ethical standards.


We hope that any student will feel able to access us and that no student will feel excluded from doing so in relation to their ethnic or cultural background, gender, age, social class, religious belief, physical ability, sexual orientation, etc. If you do experience any barriers to accessing us we would encourage you to get in touch and send us your feedback.

Any information that we produce is available in alternative formats on request. Please ask a member of our admin team or one of our practitioners if you would like something produced in a different format.

Exceptional Circumstances

Our practitioners are usually able to provide a supporting statement for Exceptional Circumstances if you have been or are coming for appointments during the period that you feel your studies have been affected. But we cannot usually provide a statement if this is not the case, and suggest you contact the Student Experience Team for advice on who might be able to provide a supporting statement for your claim, if this is needed.

Making an appointment

If you would like to access our service here at the University, you can simply fill out our online appointments form in order to arrange an appointment with our Student Wellbeing team.

If you have any difficulties filling out the form or have any queries please contact us.

If you are seeking support outside our opening hours see Emergency and 24-hour Support.

If you are a Staffordshire University student studying at a Partner institution and wish to access counselling, you will need to do this at the institution where you are studying. For a list of Partner institutions, please see UK Partnerships and International Partnerships.