About the Counselling service

About Counselling

Counselling offers an opportunity to talk with a trained Counsellor in a supportive setting about anything that is affecting your emotional and psychological wellbeing. The Counsellor will not tell you what to think, feel or do in relation to your situation. But they may suggest information that might be helpful for you, or who else or which service might be helpful for other support, if needed.  However, the emphasis will be on offering you non-judgmental support and trying to understand, with you, what you are experiencing. We hope that through counselling, you will be able to develop your own answers and ways of managing or overcoming your difficulties, enabling you to focus on your studies and enjoy your time here at Staffordshire University.

You may also find helpful information on our Counselling and Wellbeing pages.


We have a staff team of professionally trained and qualified Counsellors who are used to working with students experiencing a wide variety of difficulties. However, there will be some instances where counselling from us will not be appropriate or may not be helpful. In such instances we can signpost you to, and sometimes liaise with, other professionals and organisations.

Please note that the Counsellors are not medically qualified and therefore cannot provide a medical diagnosis nor prescribe medication – you would need to see your GP for this.

Professional standards

In order to maintain and develop professional and ethical standards, all of our Counsellors adhere to the ‘Ethical Framework for the Counselling Professions' of the British Association for Counselling and Psychotherapy (BACP).


We hope that any student will feel able to access us and that no student will feel excluded from doing so in relation to their ethnic or cultural background, gender, age, social class, religious belief, physical ability, sexual orientation, etc. If you do experience any barriers to accessing us we would encourage you to let us know.

Any information that we produce is available in alternative formats on request. Please ask a member of our admin team or one of our Counsellors if you would like something produced in a different format.

Extenuating Circumstances

The Counsellors are usually able to provide a supporting statement for Extenuating Circumstances if you have been or are coming for counselling during the period that you feel your studies have been affected. But we cannot usually provide a statement if this is not the case, and suggest you contact the Student Hub for advice on who might be able to provide a supporting statement for your claim, if this is needed.

Making an appointment

You can make an appointment to see a Counsellor at Stoke or at the Centres of Excellence in either Stafford or Shrewsbury by telephoning or emailing our admin team, or in person at Stoke via the Student Hub.

Opening hours: 8.45am – 5.00pm Monday – Friday (excluding public holidays).

Please note that our e-mail address is for enquiries and making appointments only. It is checked during our opening hours by our admin team who will respond to your request, usually within one working day of receiving your email (excluding weekends, Public Holidays and occasional days when we are closed).

If you feel you need support urgently, please phone our admin team during opening hours, so that we can arrange an appointment with a Counsellor as quickly as possible.

If you are seeking support outside our opening hours see Emergency and 24-hour Support.

More information on making an appointment.

If you are a Staffordshire University student studying at a Partner institution and wish to access counselling, you will need to do this at the institution where you are studying. For a list of Partner institutions, please see UK Partnerships and International Partnerships. 


Access in person via the Student Hub in the Science Centre
t: +44 (0)1782 294976
e: counselling@staffs.ac.uk