Library Support for disabled users

Identifying your needs

We recommend that you should meet with your Academic Skills Tutor as soon as possible after joining the University to discuss your individual needs. 


What help is on hand?

  • We have trained staff who can help you at all our sites, just ask at our help desks for any assistance you need, from help with finding books, using the multi function printers or how to use the lifts.

  • We can deliver individual tours of the libraries and inductions that meet your specific requirements. Contact Nicky Adams or tel. no. 01782 294553

  • We have accessible height customer service desks and self service machines.

  • There are also height adjustable desks at Thompson Library. If you would like a desk moving to an area that you like to study in please speak to staff at the Customer Service desk.

  • You can make your own large prints but please refer to the copyright issues relating to accessible formats.

We have an online guide which sets out the accessibility support that the Library provides to students both on and off campus. This covers visiting our Libraries and accessing our electronic resources.

There are also links to other support within the University and guidance on some free tools that you may find helpful.

What if I can't get into the Library?

If you are unable to visit any of our libraries you can:-

  • have your books posted to your home address

  • request that items are copied for you

  • search the library catalogue on line

  • renew and reserve your books on line by accessing your library account

  • speak to someone on our Customer Services desk during staffed hours on 01782 295770 or email

Accessible Formats Service

For students with a Learning Support Agreement the Library will attempt to acquire an accessible copy of any book where you have a disability that makes it difficult for you to use printed texts.
The title must be on a module reading list and there needs to be a copy stocked by the Library. Please check the Library Catalogue before making a request.

Only eligible users referred through Academic or Disability Support may make requests using the Accessible Formats Service. If you are unsure if this includes you, please contact a member of AccessAbility Services.

Please note, we may be able to provide an individual chapter or article in an accessible format much quicker than awaiting a full-text version from a publisher.  If you only need select readings, please advise the team.

Further information about this service can found by visiting the Accessible Formats Service web page.

If you have any questions about the process, please contact the Library Digitisation Team via email at

Using Library electronic resources

Many of the Library resources are available electronically both on and off campus. This electronic content is provided by external publishers and the accessibility of these resources can vary, although most can be accessed without a problem using the features within software such as Jaws, or features within your computers operating system, or free plug-ins for web browsers.

We have created an eResources accessibility guide which details the accessibility of many of the most commonly used of our resources.  There are also suggestions for some free assistive tools which you may find useful.

Guide to Thompson Library

In collaboration with Staffordshire University’s Student Enabling Centre, the library has produced an Accessible Guide to the Thompson Library. (PDF, file size: 5.82MB)

The guide has been written for anyone who may feel daunted or anxious about coming into the library. It also highlights aspects of the buildings that may be challenging for students on the autistic spectrum.


Who else can I contact for support?

Other useful contacts are:-

AccessAbility Services

Dyslexia support