Our promise to you:-
Our staff will be available at the service points during staffed hours.
If your enquiry cannot be answered by the desk staff, you will be referred to a librarian who will be available Monday – Friday 9am – 5pm. During these hours you will be able to talk to a librarian immediately.
Outside of these hours we will make an appointment for you to meet with a librarian within 1 working day of your request.
Our electronic helpdesk is available 24/7.
What can we do for you:
Our Help Desks provide customers with advice and support on all aspects of library services, including: library stock (paper-based and online), e-resources (databases, e-journals and e-books), information research skills support, information relating to external information sources and information management (i.e. licences and copyright).
Who is this for:
Staff, students and external customers.
Where to find it:
Thompson Library – Stoke Campus, College Road
Blackheath Lane Library – Centre of Excellence for Health, Stafford
Shrewsbury Health Library - The Learning Centre, Royal Shrewsbury Hospital
Electronic Help Desk: firstname.lastname@example.org
Subject Librarians : http://libguides.staffs.ac.uk/subjectguides
When is this available:
Face-to-face assistance is available at the Help Desks during staffed opening hours.
Outside opening hours, please contact the Electronic Help Desk.
There is no charge for this service.