Our promise to you:
When an inter-site loan is available ‘off the shelf’, it will be ready for collection within four working days at our Thompson and Blackheath Lane libraries and within seven days at Shrewsbury Health Library.
Service Standards monitoring results for 18 and 20 February 2020:
Number of random sample = 4
Maximum time taken = 1 day
% available for collection within 4 (or 7) working days = 100%
We will action/approve 90% of document delivery requests within 48 hours, and 98% of requests within three working days.
Service Standards monitoring results for 10–14 February 2020:
Number of requests monitored = 6
Average time take = 29 hours
Maximum time taken = 72 hours
% approved within 48 hours = 83%
% approved within 72 hours = 100%
99% of returned items will be back on the library shelves within 48 hours of being returned to the site libraries.
Service Standards monitoring results for 13 and 15 February 2018:
Number of books shelved = 115
Maximum time taken = 11 hours 29 minutes
% shelved within 48 hours of being returned = 100%
Digitised material for reading lists will be available within four weeks of a request being made. This is subject to copyright and publisher permissions.
Digitised copies of available print articles or book chapters will be supplied to off-campus customers within 3 working days. This is subject to copyright and publisher permissions..
A ‘meet and greet’ service for new students will be provided between 10am – 3pm for the first five weeks of the September Semester.
We will benchmark our charges against competitors on an annual basis to ensure we remain fair.
What we can do for you:
We provide a number of support services.
Producing digitised or hard copy course packs to support course work
Obtaining books or journal articles from other sites or other libraries (inter-site loans)
A binding service for a professional-looking assignment
Obtaining reserved ‘in library’ items – we will collect items from the open shelves for the customer
Support for off-campus customers
A ‘meet and greet’ service at the start of the September Semester to help new students to navigate our libraries and learn about the facilities we offer.
Who this is for:
All staff and students.
How to use it:
Lending Support Services are provided at all of our libraries during opening hours. You will need a valid student or staff library card for access during self-service opening. Self-service facilities allow customers to borrow, return and renew items, pick up reservations and pay fines. Renewals and reservations can also be made online and by phone.
Where to find it:
Thompson Library – Stoke Campus, College Road
Blackhealth Lane Library – Stafford Campus
Shrewsbury Health Library - The Learning Centre, Royal Shrewsbury Hospital
When this is available:
Library opening hours may vary to support peak borrowing times and to fit around public holidays. View our current opening times.
Different charges apply to different services. Charges are displayed in our libraries and on our website.
View our current charges for:
Creation of Course Packs
How we support you:
Our experienced Customer Services staff will help you during normal staffed hours. They are located at the Customer Services Desks. View our opening hours.