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The Student Hub

The Student Hub is home to a wide range of student support facilities that have previously been located across our Stoke-on-Trent campus.

The Student Hub is a place where students can connect, relax and engage. There is plenty of space to meet up with friends, and course mates.  The Student Hub is also home to our Information, Support and Wellbeing services.

At the Student Hub, you'll be able to access the Student Information Team, Student and Wellbeing Support and the Careers and Personal Development Team. This ensures that our students have access to all the University’s student support services in one place. The teams are dedicated to providing information and support and can consult students on thesis submissions, visa checks, ID cards, CVs, careers advice and much more. Our expert teams can also provide counselling, wellbeing support and expert academic guidance.

What you can expect from us

If you visit us in the Science Centre we will:

  • Provide a friendly, supportive and welcoming environment.
  • Not keep you waiting for longer than 30 minutes to see an advisor.
  • Aim to answer 70% of queries on the first visit.
  • See you at the agreed time if you have an appointment.

 

If you call us on  01782 294751 we will:

  • Answer promptly, be friendly, confirm who you are speaking to and do all we can to help answer your question/resolve your query.

 

If you email us at studenthub@staffs.ac.uk we will:

  • Send an automated email to confirm that we have received your email.
  • Keep you up to speed on any on-going queries and let you know when the Student Hub is closed.

When using the Student Hub we ask that you:

  • Keep to all booked appointments.
  • Show considerations towards the privacy of others using the service or speaking to advisers.

Seeing an advisor

Drop-ins

Drop-ins for the following services will operate between 10am - 3pm Monday - Friday in the Student Hub

  • Student guidance advisors
  • Mental wellbeing advisors
  • Disability co-ordinators
  • Careers and personal development related queries will be dealt with by a front-line careers specialist. 

Sessions run at core times every day where we offer 15-20 minute meetings to address urgent and pressing concerns.

Sometimes it may be necessary to get help or seek advice quickly. If you are concerned about your studies, welfare or wellbeing, or any other aspect of student life you can attend our drop-in sessions and have a brief meeting with an Advisor to help you manage your issue. It may be that in this session we make you a longer appointment for later in the week and/or refer you to other sources of help.

How drop-ins work

A Drop-In offers a shorter meeting with a Student Advisor. These are not bookable in advance. Come in, and someone will see you as soon as they can, however, please be prepared to wait.

We usually run our Drop-in Sessions from 10am-3pm, but this may vary on a day-to-day basis. Come in or call for more information. 

A Student Advisor will see you for 15-20 mins, and they will aim to address your immediate needs and concerns.

If a shorter session may not address all your needs, this can be followed up with a further appointment, as necessary.

Appointments

Appointments provide space for you to get support with any aspect of your life. Appointments are always held in private rooms. There is no need for you to disclose private information in the public space.

What to expect

Appointments with Student Advisors usually last up to 45 minutes. They normally need to be booked in advance, but can often be made on the day.

Our Advisors are trained to support students with a range of both emotional and practical matters.

The kinds of things students come to see Student Advisors about include: feeling homesick, having difficulties settling in, feeling things aren’t going the way you’d expected, housing problems, feeling anxious about seminars, concerns about study skills, money worries, health concerns, and many other situations that may be impacting on your studies. There might be a specific issue you want advice on, or perhaps you are feeling conflicted and there is something you’d like to talk over.

An appointment with an Advisor can also provide you with academic guidance and information and assistance with University processes, such as taking time out of your studies (Intermitting).

Remember, we are here to offer advice and guidance on issues or concerns you may have throughout your time as a student at Staffordshire University.

Who you can see

We have a large team of services available in the Student Hub:

  • Student information advisors
  • Student guidance advisors
  • Mental wellbeing advisors
  • Disability co-ordinators
  • Digital Garage
  • Counselling
  • Staffordshire Regional Access Centre
  • Careers and Personal Development
  • International Student Support
  • Students’ Union 

How to make an appointment

In person: visit The Student Hub on Leek Road (Stoke-On-Trent Campus) and make an appointment. 

If for any reason you find yourself unable to book an appointment, call or email with the times you are available, and we will try to accommodate your needs. If you have immediate welfare concerns and need to be seen urgently, come to one of our Drop-in Sessions (10am-3pm, Monday-Friday)

The times available are:

  • Student Guidance 5pm - 7pm Tuesday, Wednesday, Thursday (in Student Hub)
  • Wellbeing and Disability 5pm - 7pm Monday – Group Sessions (in Student Hub)
  • Disability 5pm - 7pm Tuesday (in Student Hub)
  • Wellbeing 5pm - 7pm Wednesday (in Student Hub)

Appointments can also be made directly with the Counselling and Mental Wellbeing team (counselling@staffs.ac.uk or wellbeing@staffs.ac.uk, 01782 294976 or 01782 294977) and AccessAbility Services team (disability@staffs.ac.uk, 01782 294977). 

International Student Support:  

  • Monday – Friday Drop-ins 1pm - 3pm
  • Tuesday 5pm – 7pm (Can be used as a drop in /or appointments if required)
  • Appointment availability: Monday, Wednesday and Friday 3pm - 5pm  

Careers and Personal Development:  

Offer the following appointments - 9:30am - 4:30pm Tuesday, Thursday, Friday & 9:30am - 8pm Monday & Wednesday during term time (in Student Hub):

  • Application Coaching (25 mins)
  • Career Guidance (25 mins)
  • Self-Employment Coaching (25 mins)
  • Mock Interviews (50 mins)
  • Several small group sessions on a variety of topics – lunchtimes and early evenings Monday and Wednesday.  A full schedule of these workshops will be published in advance. 

If for any reason you find yourself unable to book an appointment, call or email with the times you are available, and we will try to accommodate your needs. If you have immediate welfare concerns and need to be seen urgently, come to one of our Drop-in Sessions.