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Have your say: your feedback matters

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You and your fellow students are the only ones who know what it is like to study on your course; this is why your feedback is important.

All the feedback we receive through our surveys, whether it’s something you think we’ve done well or an area you think we need to do more work on, helps us to improve the student experience across the University. 

This is your opportunity for your voice to be heard – get involved and make a difference. We’ve already made changes, large and small, to help improve your University experience.  Take a look at some of our collective achievements since the last student surveys.


How your feedback from last year's survey has improved the student experience

“We need a little extra help throughout the national cost of living crisis”

We’ve launched initiatives to support you through these financially difficult times, including free period products on site, and the Too Good To Go app at Dudley’s.

“We need more flexible study spaces, available when we need to access them the most”

We will continue to review these areas and are introducing additional study spaces across our campuses, providing you with warm, safe locations to use 24/7.

“Lots of rooms in The Catalyst are shown as booked but are empty. There aren’t enough study spaces available”

We’re updating the booking system, so if you don’t check in to your room within 15 minutes of your booking, it will be cancelled and become available for someone else, freeing up more study spaces when you need them.

 “We find certain locations and buildings on campus are difficult to access for those with accessibility requirements and needs”

We’ve been working behind the scenes to upgrade our facilities and ensure accessibility and inclusion is embedded across all campus buildings. Over 57 accessibility focused projects have been completed, including the upgrade and relocation of our Crime Scene House, upgrades to the Clarice Cliff footbridge connecting campus and halls, and the addition of viewing platforms within Cadman lecture theatres so far.

“We need more opportunities to engage in practical based work and extra-curricular activities”

We’re expanding our Esports facilities to industry standard, with equipment by Panasonic and EVS, allowing you to immerse yourself in the latest technology.

“We need better facilities and opportunities to ensure we’re industry ready after our studies”

We’ve invested £2.2m within Ashley 2, to provide you with an immersive experience, using augmented reality (AR) and bespoke simulation rooms.

“We would like access to a safe and welcoming external social space in Stafford”

We’ve transformed an area behind CHI into a tranquil garden, where you can relax, socialise, and enjoy your breaks, as part of our commitment to your physical and mental wellbeing.

“We need earlier access to our timetables, to help us plan our work and childcare needs”

We’re undergoing a timetable review for 2024, to initiate solutions and ensure last minute timetable changes are minimised.

“We need easier access to bespoke support and assistance when we need it the most”

We’ve reduced waiting times for Mental Health and Wellbeing services, and introduced a new early intervention process for our Student Connect team, who are ready to help you from the new hub in the Science Centre entrance.

How your feedback has improved aspects of course delivery within our schools

"We want to meet likeminded students and feel a greater sense of belonging"

Institute of Education

Students are now invited to co-create welcome/induction activities and we’ve established a peer mentoring community to support new students. 

"We want to see a reduction in student workload for work-based learning courses, to help us better plan and manage our time"

Institute of Education

Uploading evidence has been reduced from weekly to fortnightly and job logs are now included in student tasks.

"Our course needs to be more inclusive of neurodiverse students"

Institute of Policing

We’re working to make course delivery and materials more accessible and we’re developing alternative assessment methods.

"We want to maximise our employment prospects by having access to experiential learning"

School of Justice, Security and Sustainability

We continually review courses so you can undertake work-based and/or workplace experiential learning during your studies.

"We need more opportunities to provide feedback and to access additional support when needed"


Significant work has been undertaken to transform the course and weekly check-ins have been introduced.

"We want to see more partner provision within our course delivery, to help our graduate and employment prospects"

Undergraduate Music Portfolio/Animation

We offer workshops on partnership quality and processes to support your departmental course work.

"We need more information about the marking criteria and course activities to help us progress and succeed within the course"

Cyber Security

We have introduced a new assessment template with marking criteria. 

"We want to feel a sense of belonging, within an active learning community"

School of Health, Science and Wellbeing

We provide opportunities during welcome back activities to help develop your understanding of academic belonging. 

"We need extra support to help us achieve good grades while juggling our time between course work and placements"


We have introduced graded assessment across nursing and Steps to Success modules across several programmes.

"We need access to industry level facilities to support our studies"


We’ve invested in new facilities including electric/hybrid vehicles to support our automotive and motorsport students and our electrical and electronic students.

"We’re not sure of the support from non-academic services that’s available to us"

Cartoon and Comic Arts

We’ve arranged for wellbeing and student support services to provide drop-in sessions as a trial in our studio space and have invited other arts courses to participate too! 

"We want more collaboration opportunities with industry experts and other areas across the University"

Sport and Exercise 

Our Sports Therapy Clinic is working with university partners such as Stoke City FC, we’ve introduced placements for all courses, and we’re providing more CPD and interprofessional education opportunities, to work with students in other areas such as first aid/paramedics.

"We want increased access to service users and more clarity in our course delivery"

Social Work 

We’ve enhanced and developed more ways in which co-production and co-delivery of teaching with service users is used in our courses, and reviewed and amended feedback proforma to improve clarity and consistency.

"We need more opportunities to increase our employability skills"

Biomedical Science

We’ve created even closer ties with NHS labs and pathology services, and we’re working in collaboration locally and nationally on next-gen and current generation employability.