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The Student Hub

The Student Hub is home to a wide range of student support facilities that have previously been located across our Stoke-on-Trent campus.

The Student Hub is a place where students can connect, relax and engage. There is plenty of space to meet up with friends, and course mates.  The Student Hub is also home to our Information, Support and Wellbeing services.

At the Student Hub, you'll be able to access the Student Information Team, Student and Wellbeing Support and the Careers and Personal Development Team. This ensures that our students have access to all the University’s student support services in one place. The teams are dedicated to providing information and support and can consult students on thesis submissions, visa checks, ID cards, CVs, careers advice and much more. Our expert teams can also provide counselling, wellbeing support and expert academic guidance.

What you can expect from us

If you visit us in the Science Centre we will:

  • Provide a friendly, supportive and welcoming environment.
  • Not keep you waiting for longer than 30 minutes to see an advisor.
  • Aim to answer 70% of queries on the first visit.
  • See you at the agreed time if you have an appointment.


If you call us on  01782 294751 we will:

  • Answer promptly, be friendly, confirm who you are speaking to and do all we can to help answer your question/resolve your query.


If you email us at we will:

  • Send an automated email to confirm that we have received your email.
  • Keep you up to speed on any on-going queries and let you know when the Student Hub is closed.

When using the Student Hub we ask that you:

  • Keep to all booked appointments.
  • Show considerations towards the privacy of others using the service or speaking to advisers.

Seeing an advisor


Drop-ins for the following services will operate between 10am - 3pm Monday - Friday in the Student Hub

  • Student guidance advisors
  • Disability co-ordinators
  • Careers and personal development related queries will be dealt with by a front-line careers specialist. 

Sessions run at core times every day to address urgent and pressing concerns.

Sometimes it may be necessary to get help or seek advice quickly. If you are concerned about your studies, welfare or wellbeing, or any other aspect of student life you can attend our drop-in sessions and have a brief meeting with an Advisor to help you manage your issue. It may be that in this session we make you a longer appointment for later in the week and/or refer you to other sources of help.

How drop-ins work

A Drop-In offers a shorter meeting with a Student Advisor. These are not bookable in advance. Come in, and someone will see you as soon as they can, however, please be prepared to wait.

We usually run our Drop-in Sessions from 10am-3pm, but this may vary on a day-to-day basis. Come in or call for more information. 

A Student Advisor will aim to address your immediate needs and concerns during your meeting.

If a shorter session may not address all your needs, this can be followed up with a further appointment, as necessary.


Appointments provide space for you to get support with any aspect of your life and are available on different days, and for varying durations, dependent on the service.

Appointments are held in private spaces. There is no need for you to disclose private information in the public space.

What to expect

Our Advisors are trained to support students with a range of both emotional and practical matters.

The kinds of things students come to see Student Advisors about include: feeling homesick, having difficulties settling in, feeling things aren’t going the way you’d expected, housing problems, feeling anxious about seminars, concerns about study skills, money worries, health concerns, and many other situations that may be impacting on your studies. There might be a specific issue you want advice on, or perhaps you are feeling conflicted and there is something you’d like to talk over.

An appointment with an Advisor can also provide you with academic guidance and information and assistance with University processes, such as taking time out of your studies (Intermitting).

Remember, we are here to offer advice and guidance on issues or concerns you may have throughout your time as a student at Staffordshire University.

Who you can see

We have a large team of services available in the Student Hub:

  • Student information advisors
  • Student guidance advisors
  • Mental wellbeing advisors
  • Disability co-ordinators
  • Digital Garage
  • Counselling
  • Staffordshire Regional Access Centre
  • Careers and Personal Development
  • International Student Support
  • Students’ Union 
  • Fees and Bursaries
  • Library Research and Study Skills Tutors

How to make an appointment

In person: visit The Student Hub on Leek Road (Stoke-On-Trent Campus) and make an appointment. 

Appointments with Student Guidance Support

30-minute appointments available on the day:
Available in the hub Monday – Friday 10.00 – 15.00

45-minute appointments bookable in advance with a specific advisor:
Available in the hub Monday – Friday 10.00 – 15.00

Late night 45-minute appointments, bookable in advance:
Tuesday, Wednesday, Thursday 17:15 & 18.15 both bookable through

International Student Support:  

  • 15min appointments bookable on the day available: Monday, Wednesday, Friday 10.00 – 12.00 in the hub
  • Bookable appointments available: 15.00 - 17.00 Monday, Wednesday and Friday bookable via


  • 30-minute appointments bookable on the day 
    Available in the hub Monday - Friday 10.00 – 15.00
    Appointments bookable at the Student Hub and online at

Wellbeing (Appointment only)

Appointments can also be made directly with the Counselling and Mental Wellbeing team ( or, 01782 294976 or 01782 294977) and AccessAbility Services team (, 01782 294977). 

Fees and Bursaries

  • Drop in appointments available Thursday 12.00 – 14.00  

Library Research and Study Skills

  • Library Research and Study skills support sessions are available in the Hub
    Tuesdays and Thursdays between 10.00 – 12.00

Academic Skills Tutors can help you with:

  • Finding books, eBooks, and eJournals
  • using subject databases
  • finding quality webpages
  • academic writing and referencing.

To book an appointment, email us at mailto:

Please Note: Our Hub service is triage focused – you may wish to consider booking a further appointment with a specialist expert at 

Careers and Personal Development:  

Offer the following appointments - 9:30 - 16:30 Tuesday, Thursday, Friday & 9:30 - 20.00 Monday & Wednesday during term time (in Student Hub).

For more information, or to book an appointment, please visit:

Email: Tel: 01782 294991

Student Union Support - Available in the hub:
09.30 – 10.30 Student Advice Centre
12.00 – 13.30 Student voice             

13.00 – 15.00 Student Activities
15.00 – 16.30 Money Doctor
17.30 – 18.30 Student Voice

13.00 – 15.00 Money Doctor                                          

09.30 – 10.30 Student Advice Centre
12.00 – 14.00 Student Activities                                  

11.00 – 13.00 Money Doctor

If for any reason you find yourself unable to book an appointment, call or email with the times you are available, and we will try to accommodate your needs. If you have immediate welfare concerns and need to be seen urgently, come to one of our Drop-in Sessions.

Telephone: 01782 294751