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The Student Hub

The Student Hub is home to a wide range of student support facilities that are designed to help students from all of our campuses.

At the Student Hub, you'll be able to access the Student Information Team, Student and Wellbeing Support. This ensures that our students have access to all the University’s student support services in one place.

Our teams are dedicated to providing information and support and can consult students on thesis submissions, visa checks, ID cards, CVs, careers advice and much more. Our expert teams can also provide counselling, wellbeing support, immigration advice, and expert academic guidance.

What you can expect from us

If you visit us in the Science Centre we will:

  • Provide a friendly, supportive and welcoming environment.
  • Aim to answer 70% of queries on the first visit.
  • Our support teams will keep the agreed appointment time you have booked 

 

If you call us on  01782 294751 we will:

  • Answer promptly, be friendly, confirm who you are speaking to and do all we can to help answer your question/resolve your query.

 

If you email us at studenthub@staffs.ac.uk we will:

  • Send an automated email to confirm that we have received your email.
  • Keep you up to speed on any on-going queries and let you know when the Student Hub is closed.

When using the Student Hub we ask that you:

  • Keep to all booked appointments.
  • Show considerations towards the privacy of others using the service or speaking to advisers.

Seeing an advisor

Bookable online appointments

Bookable online appointments will be available Monday to Friday:

  • Student guidance advisors 9.30am – 3.30pm
  • Disability co-ordinators 10.00 – 3pm

If you need to talk to an advisor on the same day, please use our bookings form or contact the studenthub@staffs.ac.uk or call 01782 294751

Short appointments offer a short meeting with a student advisor or disability advisor. A Student Advisor or Disability Coordinator will aim to address your immediate needs and concerns during your meeting.
If a shorter session may not address all your needs, this can be followed up with a further appointment, as necessary.

Appointments

Appointments provide space for you to get support with any aspect of your life and are available on different ways such as telephone call, video call or text messaging. 

What to expect

 Our Advisors are trained to support students with a range of both emotional and practical matters.

The kinds of things students come to see Student Advisors about include: feeling homesick, having difficulties settling in, feeling things aren’t going the way you’d expected, housing problems, feeling anxious about seminars, concerns about study skills, money worries, health concerns, and many other situations that may be impacting on your studies. There might be a specific issue you want advice on, or perhaps you are feeling conflicted and there is something you’d like to talk over.

An appointment with an Advisor can also provide you with academic guidance, immigration advice, and information and assistance with University processes, such as taking a break from your studies.

Remember, we are here to offer advice and guidance on issues or concerns you may have throughout your time as a student at Staffordshire University.

Who you can see

The student hub team can provide access and information on a large team of services such as:

  • Student information advisors
  • Student guidance advisors
  • Disability co-ordinators
  • Digital Garage
  • Careers and Personal Development
  • International Student Support
  • Students’ Union
  • Library Research and Study Skills Tutors

Who we can put you in contact with:

  • Student Wellbeing team
  • Staffordshire Regional Access Centre
  • Fees and Bursaries

How to make an appointment

You can book to speak with an advisor by using the Student Guidance booking form

The appointment will be via telephone or Microsoft Teams  unless you have been asked to come to campus. 

Appointments with Student Guidance Support

30-minute Online appointments available on the day:
Available Online Monday – Friday 9.30 – 3.30pm

International Student Support:

Disability

  • 30-minute appointments
    Available Monday - Friday 10.00 – 15.00

    Appointments bookable online via our Disability Services booking form.
    The appointment will be via telephone or Microsoft Teams unless you have been asked to come to campus.

Student Wellbeing (Appointment only)

Appointments can be made with the Student Wellbeing team by completing the online form available at https://www.staffs.ac.uk/studentwellbeing

If you have any difficulty completing the form, email studentwellbeing@staffs.ac.uk or phone 01782 294976.

Academic Skills Tutors can help you with:
  • Finding books, eBooks, and eJournals
  • using subject databases
  • finding quality webpages
  • academic writing and referencing.

To book an appointment, email us academicskills@staffs.ac.uk

Please Note: Our Hub service is triage focused – you may wish to consider booking a further appointment with a specialist expert via the academic skills booking service.

Careers and Personal Development: 

We also have an inhouse Careers and Personal Development Team at the University offering support with CVs, covering letters, personal statements, interview preparation and more. More information on our Careers and Personal development team.

For more information, or to book an appointment, please visit the My Career web page

Email: careers@staffs.ac.uk Tel: 01782 294991

Student Union Support - Varying times daily

Please note:
If for any reason you find yourself unable to book an appointment, call or email with the times you are available, and we will try to accommodate your needs. If you have immediate welfare concerns and need to be seen urgently, please contact the Student Hub

Telephone: 01782 294751 

Email: studenthub@staffs.ac.uk