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Student Support and Experience Team

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The Student Support and Experience Team is responsible for enhancing the student experience of all students studying at Staffordshire University, from transitioning through to HE, Welcome and engagement activities such as our One Staffs Café, and campaigns such as our Mindful Money.  The team are also involved in events to support the student journey and experience.

We have a variety of events for the academic year 2021/22 some of which include the following:

  • October: Black History month and World Mental Health Day
  • November: Remembrance Day, International Students Day, Disability History Month
  • December: Alcohol Awareness Week and Christmas Celebration
  • January: Sexual Violence and Abuse Week
  • February: Chinese New Year, LGBT History Month, World Cancer Day, Time to Talk Day and Holocaust Memorial
  • March: Diversity Week
  • April: University Mental Health Day, World Health Day
  • May: Mental Health Awareness Week
  • June: Pride Month

Our specialist Practitioners and Advisors provide group workshops and 1-2-1 information, advice, guidance, and pastoral support for students on a variety of areas including:

  • Information on Money Matters, from budgeting to applying to Student Support Fund, when students are struggling with financial concerns
  • Access to and the promotion of resources available via Blackbullion
  • Advice and guidance on academic processes including Information, advice and guidance on Exceptional Circumstances, Fitness to Study and Fitness to Practice processes, and Learning contracts for students retaking academic year
  • Immigration advice related to the Student Route and International UKVI compliance
  • Our Start to Success OfS project team also fall within the remit of Student Support and Experience, promoting and cultivating an inclusive student wellbeing community

We have a sharepoint which any student with a Staffordshire University email account can access.  The sharepoint contains lots of useful information for you so please have a browse through the information.

How to contact the team

 The team is also available via Live Chat which is available from Monday to Friday from 2pm to 4pm and can be accessed by clicking the chat function on this page.

Alternatively you can send us an email at and we will aim to respond to you within ten working  days.


The International team run regular drop-in sessions in the Science Centre at the following times:

Sep 2022



13:00 -15:00



14:00 - 16:30



14:00 - 16:30

Oct 2022



14:00 - 16:30



14:00 - 16:30

 You can come and see us during one of these times to ask all of your questions, big or small.

If you need an appointment, just send and email or go on live chat to ask for one and we schedule one for you.

Money & Guidance:

Drop-in or book an appointment with a Money & Guidance Advisor:

Students have an opportunity to drop-in to see a Money & Guidance Advisor at the Stoke campus.  (Please note: no appointment required, just turn up)


Monday 9:30a.m. - 12:30 in C209, Catalyst Building, Leek Road, Stoke.

Wednesday 1:00 - 4:00p.m in T007, Beacon Building, College Road, Stoke.

Friday 9:30a.m. - 12:30 in Coalport, Leek Road, Stoke.

If you studying at Stafford, we have a Money & Guidance Advisor available from 9:30a.m. - 3:30p.m. in CH055, Blackheath Lane, Stafford every Monday (except bank holidays). (Please note: no appointment required, just turn up)


Alternatively, students can book an appointment (appointments will take place: Face to Face in the Trent Building, Leek Road, Stoke or via Microsoft Teams/Telephone) available every Tuesday morning and Thursday afternoon.​​​​​​​

The team is also available via Live Chat which is available from Monday to Friday from 2pm to 4pm and can be accessed by clicking the chat function on this page.

Alternatively you can send us an email at and we will aim to respond to you within ten working  days.

 For more information you can visit: