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Student Support and Experience Team

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The Student Support and Experience Team is responsible for enhancing the student experience of all students studying at Staffordshire University, from transitioning through to HE, Welcome and engagement activities such as our One Staffs Café, and campaigns such as our Mindful Money.  The team are also involved in events to support the student journey and experience.

We have a variety of events for the academic year 2021/22 some of which include the following:

  • October: Black History month and World Mental Health Day
  • November: Remembrance Day, International Students Day, Disability History Month
  • December: Alcohol Awareness Week and Christmas Celebration
  • January: Sexual Violence and Abuse Week
  • February: Chinese New Year, LGBT History Month, World Cancer Day, Time to Talk Day and Holocaust Memorial
  • March: Diversity Week
  • April: University Mental Health Day, World Health Day
  • May: Mental Health Awareness Week
  • June: Pride Month

Alongside these events we have workshops and masterclasses on topics such as money and budgeting and how to claim for extenuating circumstances and we have informal drop in's where you can meet the team, ask questions and seek advice.

The team also host the "One Staffs Cafe" which takes place every Wednesday from 5pm to 6.30pm in the Digital Kiln, 5th Floor, Mellor Building. The cafe is open to all students (and staff) and is designed to bring "Cultures and Communities together as One". Each week we have a different theme - Tea, Coffee and cakes and a friendly smile on offer. To keep up to date with the goings on at the Cafe. Join the One Staffs Cafe 2021/22 Team by going to Microsoft Teams and click join and enter the code “ncmznqw”.

Our specialist Practitioners and Advisors provide group workshops and 1-2-1 information, advice, guidance, and pastoral support for students on a variety of areas including:

  • · Information on Money Matters, from budgeting to applying to Student Support Fund, when students are struggling with financial concerns
  • · Access to and the promotion of resources available via Blackbullion
  • · Advice and guidance on academic processes including Information, advice and guidance on Exceptional Circumstances, Fitness to Study and Fitness to Practice processes, and Learning contracts for students retaking academic year
  • · Immigration advice related to the Student Route and International UKVI compliance
  • · Our Start to Success OfS project team also fall within the remit of Student Support and Experience, promoting and cultivating an inclusive student wellbeing community

How to contact the team

Appointments are available online (Microsoft teams) and in person.  To see an advisor students are asked to complete our Student Support and Experience Team triage form and an advisor will be in touch.

The team is also available via Live Chat which is available from Monday to Friday from 2pm to 4pm and can be accessed by clicking the chat function on this page.

Alternatively you can send the team an email at and they will aim to respond to you within ten working  days.

For more information you can visit: