Paying your rent
Depending on which payment option you chose, you will either pay it all at once when you accept your offer or in instalments throughout the academic year. If you chose instalment, you'll pay a £50 pre-payment of rent to accept your offer. You'll pay the remaining balance over three instalments - it'll all be broken down for you when you accept your offer. We time these payments to coincide with when student finance funds are released to yourself. If you have any questions about how, where or when to pay, where to get a copy of your invoice, or any other questions, please contact income@staffs.ac.uk
Can I change the card details used to make the payment?
Yes, you can change your card details with the Finance Department. Please fill in this form to change your accommodation payment details. This requires a payment of £20 from the new card but don’t worry, this is taken off your next instalment, so you don’t pay any more.
In your flat
I’m not getting on with my flatmates.
If you need some advice or want to talk about any issues in your accommodation, you can visit the ResLife team within there offices in the Coalport Building during there opening hours, also you may want to contact the ResLife team at reslife@staffs.ac.uk.
The team will require brief details on your issues so they can advise and assist to resolve the issue as quickly as possible. Within Accommodation we always recommend that conflicts are raised directly with eachother, but there are times where ResLife can aid and mediate to resolve any concerns.
It may be required, in very rare circumstances, to suggest that you move rooms in order to resolve any issues you may be having with flatmates.
Your first point contact with these issues will always be the ResLife team, where concerns are raised out of office hours, our 24/7 Campus Safety and Security Service is always on hand to offer advice and support when you need it.
You can contact them on 01782 29 4837
In an emergency you can call 01782 29444 for immediate assistance from the campus security team
You can also download the SafeZONE app for simple, one button help activation from your mobile or PC, please note that Its very important to understand that the safe zone app is not for disputes, disagreements, or other non-threatening situations.
In a serious emergency, always phone 999
On-campus accommodation
You can report maintenance via the ResLife Portal or via Solve. Make sure you report maintenance as soon as you become aware of it so that we can resolve any issues as quickly as possible.
In an emergency, please contact the Campus Safety and Security Service on 01782 29 4837 and they will arrange support for your maintenance issue.
College Court
The team at college court will help you with any maintenance issues with your accommodation. Check with the team there for further information about how to report maintenance.
If the communal areas in your flat aren’t meeting health and safety standards, we’ll let you know that they need cleaning and by when. Our ResLife team are here to give advice and guidance on keeping your communal spaces clean and safe for everyone. The ResLife team will throughout the year conduct communal checks of all accommodation, these are scheduled to ensure transparency and are conducted to aid in create a clean and inviting communal space for all.
If you have lost your key, let us know as soon as possible. This is because the security of the whole flat is at risk. Normally we’ll change your room lock and issue new keys to the flat. If you’ve not got your key but know where it is, let us know and we’ll try to help.
There are times where residents for a number of reason may feel more comfortable in a new location or surroundings, as a result during the first semester we open applications to change rooms. This takes place after the welcome weeks into the new academic year, residents will be contacted and made aware when the application process is live. Unfortunately, we can't change your room before you arrive.
How do I apply to change rooms?
If you want to move rooms, you can put in a request through the ResLife Portal Service Desk and, depending on availability, we will try to locate you to a different room. Room move requsts can take up to 14 days to process and a move is not always possible if there are no suitable vacant rooms to move to. We will do our best to find you a new suitable room where we can.