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Reporting issues

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Paying your rent

When do I pay my rent?

Depending on which payment option you chose, you will either pay it all at once when you accept your offer or in instalments throughout the academic year. If you chose instalment, you'll pay a £250 pre-payment of rent to accept your offer. You'll pay the remaining balance over three instalments - it'll all be broken down for you when you accept your offer. We time these payments to coincide with when student finance payments are made. If you have any questions about how, where or when to pay, where to get a copy of your invoice, or any other questions, please contact

Can I change the card details used to make the payment?

Yes, you can change your card details with the Finance Department. Please fill in this form to change your accommodation payment details. This requires a payment of £20 from the new card but don’t worry, this is taken off your next instalment, so you don’t pay any more.

In your flat

I’m not getting on with my flatmates.

If you need some advice or want to talk about any issues in your accommodation, contact the Residential Services team at 

Try to include brief details on your issues so that we can get them resolved for you as quickly as possible. 

It may be required, in very rare circumstances, to suggest that you move rooms in order to resolve any issues you may be having with flatmates. 


My flatmate is keeping me up at night and I can’t sleep.

Our 24/7 Campus Safety and Security Service is always on hand to offer advice and support when you need it.

You can contact them on 01782 29 4837 

In an emergency you can call 01782 29444 for immediate assistance from the campus security team

You can also download the SafeZONE app for simple, one button help activation from your mobile or PC

In a serious emergency, always phone 999 


What do I do if I have a maintenance issue in my room?

On-campus accommodation

You can report maintenance via the ResLife Portal or via Solve.  Make sure you report maintenance as soon as you become aware of it so that we can resolve any issues as quickly as possible.

In an emergency, please contact the Campus Safety and Security Service on 01782 29 4837 and they will arrange support for your maintenance issue.

College Court 

The team at college court will help you with any maintenance issues with your accommodation. Check with the team there for further information about how to report maintenance. 


I’ve been told our flat needs cleaning, what’s that about?

If the communal areas in your flat aren’t meeting health and safety standards, we’ll let you know that they need cleaning and by when. Our Residential Services Housekeeping Team are here to give advice and guidance on keeping your communal spaces clean and safe for everyone. There are even rewards for flats that have a great record of cleanliness!


I’ve lost my key. What do I do?

If you have lost your key, let us know as soon as possible. This is because the security of the whole flat is at risk. Normally we’ll change your room lock and issue new keys to the flat. If you’ve not got your key but know where it is, let us know and we’ll try to help.


I don't like my room.

We open applications to change rooms after Welcome Week is over. So don't worry, come and speak to us. Unfortunately, we can't change your room before you arrive.

How do I apply to change rooms?

If you want to move rooms, you can put in a request through the ResLife Portal Service Desk and, depending on availability, we will locate you a different room. Room move requsts can take up to 14 days to process and a move is not always possible if there are no suitable vacant rooms to move to. We will do our best to find you a new suitable room where we can.