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Frequently asked questions about accommodation

Moving to student accommodation is a big deal and we know you’ll have lots of questions before and after you arrive. Please see answers to the most frequently asked questions from our students.  

Once you arrive at your accommodation, your ResLife Mentor (RLM) will introduce themselves to you and they'll be happy to help with any questions or issues you may have. If you have a question that isn't answered here and your ResLife Mentor is unavailable, you can contact the Residence Life team directly.

Applying for accommodation

How do I apply for accommodation?

First, you’ll need to register on the ResLife accommodation portal website. For full instructions, please see our how to apply guidance.

When can I apply?

You can apply for accommodation once you've formally accepted your course offer through either UCAS or the University, allowing 48 hours for your acceptance to be processed. It’s a good idea to apply as soon as possible as we allocate on a first-come, first-served basis.

Who can apply?

You can apply for accommodation if you've selected Staffordshire University as either your firm or insurance choice University via UCAS and have your Student ID number.

Can I apply for accommodation if Staffordshire University is my insurance choice?

Yes, you can apply. However, priority is given to students who have us as their first choice.

Your accommodation offer

When will I receive my offer?

We work through applications in date order from when we receive them. As you can imagine, there are a lot of applications so this process can take some time. Sit tight, we'll get back to you as soon as we can. We'll only send you an offer when your application to the University is unconditional and we’re your first choice. This means that if you've got exam results to wait for, it'll be after you receive them.

Am I guaranteed my first preference of accommodation?

No, that's why we ask you to rank your options. Your application preferences are subject to availability, but we'll try our best to offer you the accommodation you want. Apply as soon as possible for a better chance.


Arriving at Stoke

If you’re living in on-campus University-managed accommodation or College Court, you’ll be able to arrive between Friday 24 September 2021 – Sunday 26 September 2021. Each day will be split into slots and numbers will be limited for each slot. You'll be provided with more information on how to book your arrival date and time and the arrival process before your start date so you have plenty of time to plan your arrival.  This will help everyone move in safely and make sure everyone can follow all of the safety information whilst moving into their new home.

We ask that you limit the number of people you bring along to help you move in as much as possible so that everyone has the space to move in and get settled.

Arriving in Stafford

If you’re living in Stafford Court accommodation, you’re arrival date is Saturday 18 September 2021.

We ask that you limit the number of people you bring along to help you move in as much as possible.

International arrivals

International students, including EU, who are arriving into the UK from an amber list country and are required to undertake a 10 days quarantine period can arrive from 1st September. 

We will send more information about arriving and completing your quarantine before you arrive. 

Induction and check in

Once you’ve accepted your offer, we will let you know when your online induction is available. This is a very important step in arriving and living in our accommodation and you must complete the induction before you move in.

The induction includes important information on fire safety, personal safety, your Licence Agreement, the Code of Conduct and living with others.

After you’ve completed the induction, this will then open up the check-in pages where you can let us know what date and time you are arriving. This is the last step before you’re ready to move in.

At the end of the check-in process you will be provided with a key acknowledgment form. Make sure to have this with you and signed when you’re collecting your keys. Please also remember to bring a form of photo ID.

Can I arrive early?

It's very rare that we can offer early move-in. However, if you have an exceptional reason why you want to move in early, let us know when and why during the induction process. We'll then be able to let you know if we have early availability.

Can I arrive late?

Yes, you can arrive late but you'll still be charged from the date your contract starts. Please let us know during your induction when you're planning on arriving.

Can I bring my car?

Due to limited parking availability on campus, parking restrictions are in place and a permit scheme is in operation. Students living on-campus are within walking distance of studies and are therefore encouraged to use public transport for their travel needs. The Stoke-on-Trent campus is very close to the train station with excellent links to the rest of the country. There is also plenty of secure bicylce storage areas around the campus.

Parking is available for students staying in on-campus University accommodation subject to application and payment of relevant fees.

College Court

Limited parking is available at College Court from our residents on a first-come first-served basis. Contact to check if parking is still available and reserve you spot.

Stafford Court

Our partner provider has parking at these halls subject to parking permit and availability. The hall is within an easy walk or cycle to campus.

My room

Will I need a TV License?

Maybe. It depends how you watch TV. Visit the TV Licensing website for more information. We take care of the TV Licence for the TVs we provide in communal areas, so you don't need to worry about that.

Can I have a fridge in my room?

Yes. Just make sure you let us know and you take responsibility if it leaks.

Do you supply bedding and kitchen utensils?

We don't, however you can purchase bedding or kitchen utensils through Chaffinch Student. Chaffinch are a local company and we work together to make sure what you buy is in your room when you arrive.

Living here

Who’s my ResLife Mentor (RLM)?

Your RLM will introduce themselves to you when you move in. They’re here for anything you need during your stay with us.

How do I get post delivered?

There’s a number of ways for residents to collect their post.

Leek Road Houses

All post will get delivered directly to your house. No need to visit the post rooms.

Post Lockers

We have two post lockers installed on campus, one at Leek Road Halls (opposite Spode) and another at Clarice Cliff (in the courtyard near the launderette). When you get a parcel or letter delivered to you, the post rooms at Coalport or Clarice Cliff will accept your package and, in most cases, will load it into one of the post lockers. You’ll get an email with a barcode on that will allow you to pick up your parcel or letters. This means that you can collect your parcel at any time of the day and will reduce the number of trips to the post room.  

Amazon Lockers

We have two Amazon lockers installed on campus, one at Leek Road Halls (opposite Spode - Banyan) and another at Clarice Cliff (in the launderette - Bendy). When you purchase something directly from Amazon, you should get your package delivered directly to the Amazon lockers if available.

Post Rooms

Not all post will come directly to you or be put into a post locker. There are two post rooms on site, one in Coalport for residents of Leek Road Halls and one in the Clarice Cliff office for Clarice Cliff residents which is where your post will be stored for you to collect if we can’t load it into a post locker. Please contact us before heading down to the post room and we can check if you have any post to collect.

Off-campus accommodation

If you’re living off campus in College Court or Stafford, check the postal arrangement in your accommodation with the team there.

Once your stay has ended, we don’t forward any mail – it will be returned to sender.

Where can I do my laundry?

We have laundry facilities at Leek Road, Clarice Cliff Court, and at College Court. 

Can returning students apply?

We are accepting a limited number of returning students applications for the 2021/2022 academic year. Returning students should apply in the same way as a first year student and follow the returners pathway on the portal. 

Can I have a copy of my Licence Agreement?

The most recent copy of your Licence Agreement is publicly available so that you can review if before applying. This is a legally binding contract, so please read it fully and carefully.

Will my belongings be insured?

Yes, you're covered under our block insurance policy up to £10,000. Our on-campus accommodation is covered by Endsleigh. You'll get more information from us before and during your arrival.

If you're living off-campus, check with the team there about your Insurance cover.

What is the internet access like?

Internet Services in our on-campus Stoke-on-Trent accommodation is provided by Glide. This means you get access to 30MBps internet included in your rent. College Court internet services are supplied by ASK4.


When do I pay my rent?

Depending on which payment option you chose, you will either pay it all at once when you accept your offer or in instalments throughout the academic year. If you chose instalment, you'll pay a £250 pre-payment of rent to accept your offer. You'll pay the remaining balance over three instalments - it'll all be broken down for you when you accept your offer. We time these payments to coincide with when student finance payments are made.

I'm coming to the University for one semester. How do I pay my rent?

You'll have to pay the full cost of your accommodation at the time of accepting your offer.

Can I change the card details used to make the payment?

Yes, you can change your card details with the Finance Department. Please fill in this form to change your accommodation payment details. This requires a payment of £20 from the new card but don’t worry, this is taken off your next instalment, so you don’t pay any more.

Reporting issues

I’m not getting on with my flatmates.

If you need some advice or want to talk about any issues in your accommodation, contact the Residential Services team at 

Try to include brief details on your issues so that we can get them resolved for you as quickly as possible. 

It may be required, in very rare circumstances, to suggest that you move rooms in order to resolve any issues you may be having with flatmates.

My flatmate is keeping me up at night and I can’t sleep.

Our 24/7 Campus Safety and Security Service is always on hand to offer advice and support when you need it.

You can contact them on 01782 29 4837

What do I do if I have a maintenance issue in my room?

On-campus accommodation

You can report maintenance via our maintenance report form. make sure you report maintenance as soon as you become aware of it so that we can resolve any issues as quickly as possible.

In an emergency, please contact the Campus Safety and Security Service on 01782 29 4837 and they will arrange support for your maintenance issue.

Stafford Court & College Court 

The teams at stafford court and college court will help you with any maintenance issues with your accommodation. Check with the teams there for furthjer information about how to report maintenance. 

I’ve been charged for cleaning, what’s that about?

If the communal areas in your flat aren’t meeting health and safety standards, we’ll let you know that they need cleaning and by when. If it isn’t done, our staff will clean the area and the charge is passed on to the flat.

I’ve lost my key. What do I do?

If you have lost your key, let us know as soon as possible. This is because the security of the whole flat is at risk. Normally we’ll change your room lock and pass the cost to you. If you’ve not got your key but know where it is, let us know and we’ll try to help.

I don't like my room.

We open applications to change rooms after Welcome Week is over. So don't worry, come and speak to us. Unfortunately, we can't change your room before you arrive.

Can't find an answer here?

If you're an incoming student, or are currently studying with us, we have a dedicated space for you where you can get answers to questions you may have before you arrive and while you are here. Visit our current students pages to find out more.