Atoms/Iconography/360-white@2xion-briefcase - Ionicons Copy@2xAtoms/Iconography/calendar-dark@2xAtoms/Iconography/calendar-pinkAtoms/Iconography/calendar-pinkAtoms/Iconography/calendar-dark Copy@2x3B13F687-6EB2-452A-B918-16B02FF86090@2xchevron-right - FontAwesome@2x81A2B1C2-3C1E-48C0-8EAB-2BB76C1052E1@2xchevron-right - FontAwesome@2xchevron-right - FontAwesome@2xchevron-right - FontAwesome Copy@2x18D48E51-758C-47E9-949E-1E58FC9454A3@2xAtoms/Iconography/close-red@2xAtoms/Iconography/close-white@2xion-android-cloud-circle - Ionicons@2xAtoms/Brand/connected-uni-logo-white@2xAtoms/Iconography-download-icon-white@2xdropdown-chevron-black@2xAtoms/Iconography/dropdown-form-chevron-white@2xAtoms/Iconography/email-icon-light@1xF93E1E4C-136C-41CA-8FC9-02353765C1C0@2xA14CB21F-CD96-450C-BBD7-6647B25B0D0D@1xatoms/Iconography/facebook-icon@2xAtoms/Iconography/facebook-iconAtoms/Iconography/google-plus-icon@2xion-ios-information-outline - IoniconsAtoms/Iconography/instagram-iconGroup@2xAtoms/Iconography/linkedin-icon@2xion-android-menu - Ionicons@2x934F565B-4D4A-4BBE-B4EA-29E0D367BC7F@2xAtoms/Iconography/minus-icon@2xAEC8A5E2-9638-45F8-9E94-3C320D2410A9@2xAtoms/Iconography/nav-icon-white Copy@2xAtoms/Iconography/pause-icon-white@2xion-android-person - Ionicons@2xAtoms/Iconography/phone-icon-white@2x5131105A-B2E1-443D-A44D-E6DCCBBF53DD@2xAtoms/iconography/pintrest-icon@2xAtoms/Iconography/play-button-white@2xAtoms/Iconography-play-button-white-2@2xAtoms/Iconography/plus-icon-black@2xAtoms/Iconography/print-icon-light@2x34CD08DE-22EB-4484-B0B4-48190645DEBC@2xsearch - FontAwesome@2xAtoms/Iconography/search-white@2xAtoms/Iconography/snapchat-icon@2xAtoms/Iconography/tick-green@2xAtoms/Iconography/twitter-icon@2xAtoms/Iconography/twitter-iconAtoms/Iconography/youtube-icon@2xAtoms/Iconography/youtube-icon@2xAtoms/Iconography/icon-tiktok-icon Skip to content Skip to search

Frequently asked questions about accommodation

Moving to student accommodation is a big deal and we know you’ll have lots of questions before and after you arrive. Please see answers to the most frequently asked questions from our students.  

Once you arrive at your accommodation, your ResLife Mentor (RLM) will introduce themselves to you and they'll be happy to help with any questions or issues you may have. If you have a question that isn't answered here and your ResLife Mentor is unavailable, you can contact the Residence Life team directly.


Arriving at Stoke-on-Trent Accommodation

If you’re living in on-campus of College Court University-managed accommodation, you’ll be able to arrive between Thursday 17th September – Sunday 20th September. Each day will be split into slots from 8am – 6pm (Sun 10am - 4pm) and numbers will be limited for each slot. See your Induction and check in for more details. This will help everyone move in safely and make sure everyone can follow all of the safety information whilst moving into their new home.

We ask that you limit the number of people you bring along to help you move in as much as possible.

Arriving at Stafford Accommodation

If you’re living in Stafford Court accommodation, you’re arrival dates are either Saturday 12th September or Saturday 19th September. You can choose which is best for you when you're completing the check-in page.

We ask that you limit the number of people you bring along to help you move in as much as possible.

International arrivals

International students, including EU, who are required to undertake a 14 days quarantine period can arrive from 7th September.  

Induction and check in

Once you’ve accepted your offer, we will let you know when your online induction is available. This is a very important step in arriving and living in our accommodation and you must complete the induction before you move in.

The induction includes important information on fire safety, personal safety, your Licence Agreement, the Code of Conduct and living with others.

After you’ve completed the induction, this will then open up the check-in pages where you can let us know what date and time you are arriving. This is the last step before you’re ready to move in.

At the end of the check-in process you will be provided with a key acknowledgment form. Make sure to have this with you and signed when you’re collecting your keys. Please also remember to bring a form of photo ID.


How will coronavirus affect accommodation?

Will University accommodation be open in September?

Yes, we are busy planning to make sure that our accommodation will be open for students to move into this coming September for the start of the 2020/21 Academic Year. 

When will I receive an offer?

We’re processing all our applications as quickly as possible with our adapted allocation process in place and aim to send out offers to applicants as soon as possible. If you hold a conditional course offer, we’ll send out your offer soon after those conditions are met (this usually means results day). 

How will social distancing work in accommodation?

UK Government advice often refers to members of a household. As such, when you move into your accommodation, the other students sharing spaces such as the kitchen and bathroom will become your new household. 

To create more space, we have decided to reduce the number of students living in flats and houses. A maximum of 8 students will live together with many students living in a flat of 4. Smaller units that are en-suite may reach maximum occupancy. 

As things stand it won’t be possible for you to have visitors from outside your household. This includes students from other flats in the same hall/block. You will, however have access to the large outdoor areas on campus and other communal spaces where you can meet people from outside your household while following the social distancing guidelines.

Will there be social events for me to attend?

Yes, the ResLife team are developing a blended programme of social events and activities; many will be virtual but there will also be lots of opportunities to connect face to face within our large open spaces on Campus. We are working hard to develop a fun, creative programme that takes into consideration social distancing measures and which provide students with great opportunities to make connections from across student accommodation and wider University. 

What if I need to quarantine when entering the UK?

We will have accommodation that you can live in prior to the start date of your course if you need to quarantine due to coming in from a country outside of the UK which requires you to self-isolate for 14 days.  We’ll be welcoming you and supporting you as you arrive in the UK and when in your accommodation we’ll check in with you regularly to make sure that you are OK. We’ll also be providing free bedding, toiletries and food. During this period no one will enter your flat, expect in the case of an emergency.  

What is a flexible contract?

A flexible contract will be used to support students due to any unforeseen circumstances that may arise due to the current pandemic we are faced with. This will help protect students where possible and allow them more freedom to be able to leave the accommodation if the University has to suddenly close or a lockdown situation occurs again but also to adjust dates if needed to extend stays within the accommodation. 


Applying for accommodation

How do I apply for accommodation?

First, you’ll need to register on the ResLife accommodation portal website. For full instructions, please see our how to apply guidance.

When can I apply?

You can apply for accommodation once you've formally accepted your course offer through either UCAS or the University, allowing 48 hours for your acceptance to be processed. It’s a good idea to apply as soon as possible as we allocate on a first-come, first-served basis.

Who can apply?

You can apply for accommodation if you've selected Staffordshire University as either your firm or insurance choice University via UCAS and have your Student ID number.

Can I apply for accommodation if Staffordshire University is my insurance choice?

Yes, you can apply. However, priority is given to students who have us as their first choice.


Your accommodation offer

When will I receive my offer?

We work through applications in date order from when we receive them. As you can imagine, there are a lot of applications so this process can take some time. Sit tight, we'll get back to you as soon as we can. We'll only send you an offer when your application to the University is unconditional and we’re your first choice. This means that if you've got exam results to wait for, it'll be after you receive them.

Am I guaranteed my first preference of accommodation?

No, that's why we ask you to rank your options. Your application preferences are subject to availability, but we'll try our best to offer you the accommodation you want. Apply as soon as possible for a better chance.


Living here

Will my belongings be insured?

Yes, you're covered under our block insurance policy up to £10,000. Our on-campus accommodation is covered by Endsleigh. You'll get more information from us before and during your arrival.

If you're living off-campus, check with the team there about your Insurance cover.

What is the internet access like?

Internet Services in our on-campus Stoke-on-Trent accommodation is provided by Glide. This means you get access to 30MBps internet included in your rent. College Court internet services are supplied by ASK4.


My room

Will I need a TV License?

Maybe. It depends how you watch TV. Visit the TV Licensing website for more information. We take care of the TV Licence for the TVs we provide in communal areas, so you don't need to worry about that.

Can I have a fridge in my room?

Yes. Just make sure you let us know and you take responsibility if it leaks.

Do you supply bedding and kitchen utensils?

We don't, however you can purchase bedding or kitchen utensils through Chaffinch Student. Chaffinch are a local company and we work together to make sure what you buy is in your room when you arrive.


Can't find an answer here?

If you're an incoming student, or are currently studying with us, we have a dedicated space for you where you can get answers to questions you may have before you arrive and while you are here. Visit our current students portal to find out more.