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Password and username advice

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If you have forgotten your password, please visit the self-service password reset page to get back into your account.

Please review the Self-Service Password Reset User Guide for detailed instructions.

To register, review, change or delete your contact details for Self-Service Password Reset (SSPR) and Multi Factor Authentication please visit the My Security Info Page. All students are automatically registered for SSPR using the personal email address from e:Vision.

If you are still unable to log on please contact the Service Desk.

How to change your password

If you know your current password and wish to change it follow the below instructions. If you are not sure of your password please see the section above.

Off campus or on your own device

On campus - University Windows PC

  • Log on to any university computer
  • Press the Ctrl, Alt and Del keys at the same time 
  • Select Change Password

On campus - University Apple Mac

  • Those who primarily use an Apple Mac on campus are advised to change their password on the Mac if possible to ensure the keychain is updated.
  • From the Apple menu, choose System Preferences.
  • Click the Users & Groups icon in the System Preferences window.
  • Select your user name from the list of users.
  • Click Change Password, then follow the onscreen prompts.
  • When you change your user account password, be sure to update the Hint field as well, so that the hint makes sense for your new password.
  • After changing the password, users must, if the keychain utility prompts to update the keychain, click “Update” or “Update All”

Advice on password choice and storage

Self Service Password Reset

Register, review, change or delete your contact details

  • Visit the My Security Info Page
  • You will need to provide your existing password for verification
  • You can add contact methods of Email, Phone or Mobile Authenticator app where you will receive a verification code if you need to reset your password. (You can’t use your University e-mail address for this because you won’t have access to it without your password!)
  • Important note on security: if you register for this service you must ensure the security of your external e-mail account. Your University password is only as secure as your private e-mail account. You must ensure that you use a secure password on it and do not allow others to share access to it. It is best if you do not use this password for anything else. (You may well already be set up to receive password reminders for other sites on your private e-mail address, so this is good practice anyway)

Reset your password 

  • If you forget your password, go to the self-service password reset page
  • Here you will first be prompted to enter your username and prove that you aren’t a robot. Provided that you have previously registered for the service (see above), you will be able to choose a registered contact method for verification.
  • A unique verification code will then be sent to your chosen contact method
  • Once the verification code is correctly entered, you can proceed to choose a new password and get back into your account

Choosing a Strong Password

Choosing a strong, unique password for each important account you have helps to protect against unauthorised access to your sensitive personal information. Using different passwords means that, should one of your accounts be compromised, cybercriminals are unable to use the same credentials on other systems.

Passwords should:

  • Be at least 8 characters long
  • Use a mixture of uppercase (A-Z), lowercase (a-z), numbers (0-9) and special characters (@ # ? < > ! £ $ % + -)
  • Avoid common words or personal details e.g. your name, house/street name, pets' names, favourite sports team, etc.
  • Do not use words found in a dictionary, even spelled backwards or in another language

Three Random Words

The recommendation from the Cyber Aware campaign is to use three random words. These can be any three words in any order, and numbers or special characters can still be used, for example 7blueElevat0rRis!ng33, but don't use words or phrases which are easy for other people to guess e.g. TheLionKing.

More information about password security

Password policy summary

The Password Policy was last updated on 1st September 2015

  • Password must be at least 8 characters long
  • Must contain at least three of: uppercase, lowercase, numbers, symbols
  • Must be changed every 365 days

Protecting your account

The University uses identity protection tools to establish your typical IT usage to block unexpected behaviour. Types of activities that could be blocked include:

  • Logons from unusual locations, such as overseas
  • Logons from multiple locations at the same time
  • Unusual usage of proxies to mask your location
  • Access from machines know to have viruses/malware

To add additional protection to your account, or to allow usage from locations/devices that would otherwise be blocked by the University policy, you should register for the University’s Multi-factor authentication system in at our My Security Info page. More information on Multi-factor authentication is available in the Multi-Factor Authentication User Guide.