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If you need help and advice, then just ask Beacon!

Beacon is available 24x7 and can answer most common questions and queries.

If you have asked Beacon and still need further assistance, you can contact us in the following ways:

Chat

Use the online chat function to contact a member of the team. Online chat is only available Monday to Friday.

Call

Call us on 01785 353800 This number is available 24 hours a day, 7 days a week, 365 days a year.

Email

Our email address is 3800@staffs.ac.uk

The more information you can give us, the faster we can get you sorted, so please try to include as much detail as possible.  Examples of really useful information include:

  • Error Messages
  • Screenshots
  • Student Username