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The Student Hub

The Student Hub is home to a wide range of student support facilities that have previously been located across our Stoke-on-Trent campus.

The Student Hub is a place where students can connect, relax and engage. There is plenty of space to meet up with friends, and course mates.  The Student Hub is also home to our Information, Support and Wellbeing services.

At the Student Hub, you'll be able to access the Student Information Team, Student and Wellbeing Support and the Careers and Personal Development Team. This ensures that our students have access to all the University’s student support services in one place. The teams are dedicated to providing information and support and can consult students on thesis submissions, visa checks, ID cards, CVs, careers advice and much more. Our expert teams can also provide counselling, wellbeing support, immigration advice, and expert academic guidance.

What you can expect from us

If you visit us in the Science Centre we will:

  • Provide a friendly, supportive and welcoming environment.
  • Not keep you waiting for longer than 30 minutes to see an advisor.
  • Aim to answer 70% of queries on the first visit.
  • See you at the agreed time if you have an appointment.


If you call us on  01782 294751 we will:

  • Answer promptly, be friendly, confirm who you are speaking to and do all we can to help answer your question/resolve your query.


If you email us at we will:

  • Send an automated email to confirm that we have received your email.
  • Keep you up to speed on any on-going queries and let you know when the Student Hub is closed.

When using the Student Hub we ask that you:

  • Keep to all booked appointments.
  • Show considerations towards the privacy of others using the service or speaking to advisers.

Seeing an advisor

On the day appointments

On the day appointments for the following services will operate Monday - Friday in the Student Hub at the times below:

  • Student guidance advisors 9.30am - 4pm
  • Disability co-ordinators 10.00 – 3pm
  • Careers and personal development related queries 10.00 – 6pm

Sessions run at core times every day to address urgent and pressing concerns.

Sometimes it may be necessary to get help or seek advice quickly. If you are concerned about your studies, welfare or wellbeing, or any other aspect of student life you can attend our daily appointments and have a brief meeting with one of our advisors to help you manage your issue. It may be that in this session we make you a longer appointment for later in the week and/or refer you to other sources of help.

How on the day appointments work

On the day appointments offers a shorter meeting with a student advisor or disability advisor. These are not bookable in advance. Come in, and someone will see you as soon as they can, however, please be prepared to wait. These appointments are in a first come basis. Come in or call for more information.

A Student Advisor or Disability Coordinator will aim to address your immediate needs and concerns during your meeting.

If a shorter session may not address all your needs, this can be followed up with a further appointment, as necessary.


 Appointments provide space for you to get support with any aspect of your life and are available on different days, and for varying durations, dependent on the service.

Appointments are held in private spaces. There is no need for you to disclose private information in the public space.

What to expect

 Our Advisors are trained to support students with a range of both emotional and practical matters.

The kinds of things students come to see Student Advisors about include: feeling homesick, having difficulties settling in, feeling things aren’t going the way you’d expected, housing problems, feeling anxious about seminars, concerns about study skills, money worries, health concerns, and many other situations that may be impacting on your studies. There might be a specific issue you want advice on, or perhaps you are feeling conflicted and there is something you’d like to talk over.

An appointment with an Advisor can also provide you with academic guidance, immigration advice, and information and assistance with University processes, such as taking a break from your studies.

Remember, we are here to offer advice and guidance on issues or concerns you may have throughout your time as a student at Staffordshire University.

Who you can see

We have a large team of services available in the Student Hub:

  • Student information advisors
  • Student guidance advisors
  • Disability co-ordinators
  • Digital Garage
  • Careers and Personal Development
  • International Student Support
  • Students’ Union
  • Library Research and Study Skills Tutors

Who we can put you in contact with:

  • Student Wellbeing team
  • Staffordshire Regional Access Centre
  • Fees and Bursaries

How to make an appointment

In person: visit The Student Hub on Leek Road (Stoke-On-Trent Campus) and make an appointment or make a booking yourself.

Appointments with Student Guidance Support

30-minute appointments available on the day:
Available in the hub Monday – Friday 9.30 – 4pm

45-minute appointments bookable in advance with a specific advisor:
Available in the hub Monday – Friday 10.00 – 15.00 bookable through

Late night 45-minute appointments, bookable in advance:
Tuesday, Wednesday, Thursday 17:15 & 18.15 bookable through

International Student Support:

  • International student support - Bookable appointments: bookable via
  • Monday 3pm to 5pm
  • Tuesday 12pm to 1pm & 3pm – 5pm
  • Wednesday 3pm to 5pm
  • Thursday 3pm to 7pm
  • Friday 12pm to 1pm & 3pm to 4.30pm


  • 30-minute appointments bookable on the day 
    Available in the hub Monday - Friday 10.00 – 15.00
    Appointments bookable at the Student Hub and online at

Wellbeing (Appointment only)

Appointments can also be made directly with the Student Wellbeing team (  and Disability Services (  01782 294977)

Or online following the Assessment Appointment Request Form link.

Library Research and Study Skills

  • Library Research and Study skills support sessions are available in the Hub
    Tuesdays and Thursdays between 10.00 – 12.00

Academic Skills Tutors can help you with:

  • Finding books, eBooks, and eJournals
  • using subject databases
  • finding quality webpages
  • academic writing and referencing.

To book an appointment, email us

Please Note: Our Hub service is triage focused – you may wish to consider booking a further appointment with a specialist expert at 

Careers and Personal Development: 

Monday – Friday 10.00 – 6pm

For more information, or to book an appointment, please visit:

Email: Tel: 01782 294991

Student Union Support - Varying times daily

Please note:
If for any reason you find yourself unable to book an appointment, call or email with the times you are available, and we will try to accommodate your needs. If you have immediate welfare concerns and need to be seen urgently, come to one of our daily appointments.

Telephone: 01782 294751