We have a team of friendly, approachable Money & Guidance Advisors who can help you with any problems or questions you may have whilst studying at Staffordshire University.
You can talk to us about anything; whether it is a personal problem or an academic issue. We work closely with other teams within the University and also with external support agencies too. Between the team we have many years of experience helping students to achieve their goals. We offer quality advice and guidance to you across a very broad range of issues:
The University's rules, regulations, and procedures relating to all aspects of your time with us
What to do if you have a complaint, or wish to appeal a decision that has been made by the University
If you're experiencing circumstances that are adversely affecting your studies, this procedure explains what you can do
Find out what the University means by this, and what it means for you
Support if you're struggling with being away from home
How we ensure any student who is required to repeat a year with us is aware of the support available to them in their studies
The University's guidance on students' social media use
If you find yourself in financial difficulties during your time with us, we may be able to help
Advice and support on what to do if you have concerns about a friend
Here at Staffordshire University we're committed to supporting students who come from a care background as well as those with little or no family support. provide you with support and guidance throughout your studies and after you graduate.
We have a sharepoint which any student with a Staffordshire University email account can access. The sharepoint contains lots of useful information for you so please have a browse through the information.
Other aspects of student life we can help you with include:
Financial issues
If you are struggling financially, there is help and advice available, please speak to a member of the team so we can find the best way to help you. Alternatively, you can visit our Money Matters pages which have more information about the help we offer, and hints and tips on making your money go further.
Processes in the Student Lifecycle
If you are thinking of applying to take a break in studies or thinking about withdrawing from your course please contact the Money & Guidance Advisors. We can help you with this process and talk to you about any financial implications. Alternatively you can log in to e:vision, go to the 'My Applications and Course' section and under the 'Thinking of Taking Break or Withdrawing from Study' click on the contact form and complete the details requested and a Money & Guidance Advisor will contact you.
Student Welfare
We want to see you succeed in your studies however we do know that things can happen which may cause you problems or difficulties. Contact the team if you are struggling or if you are worried about another student, we are here to help.
For all students - how to contact us
Money & Guidance:
Students have an opportunity to drop-in to see a Money & Guidance Advisor. (Please note: there are limited slots available so these will be given on a first come, first served basis - students will need to sign up against a booking slot at the relevant location, on the day)
Drop-ins for Stoke Students:
Every Monday - 9.30a.m. - 12.30 in CA209, Catalyst Building, Leek Road, Stoke
(*Please note for the following dates we will be in CA2, Catalyst: 16/1/23, 23/1/23, 15/5/23, 22/5/23)
Every Wednesday - 1.00p.m. - 3.30p.m. in CA210, Catalyst Building, Leek Road, Stoke
(*Please note for the following dates we will be in CA2, Catalyst: 18/1/23, 17/5/23, 24/5/23)
Every Friday - 9.30a.m. - 12.30 in Coalport, Leek Road, Stoke.
Drop-ins for Stafford Students:
A Money & Guidance Advisor will be available in CH055, Blackheath Lane every Monday from w.c. 16th January 2023, 9.30a.m. - 3.00p.m.
Appointments:
Students can book an appointment (appointments will take place: Face to Face in the Trent Building, Leek Road, Stoke or via Microsoft Teams/Telephone) available every Tuesday morning and Thursday afternoon.
The team is also available via Live Chat which is available from Monday to Friday from 2pm to 4pm and can be accessed by clicking the chat function on this page.
Alternatively you can send us an email at student-support@staffs.ac.uk and we will aim to respond to you within ten working days.