We recognise that there may be times when you are unable to meet the submission deadline for your work due to difficulties beyond your control e.g. personal illness or personal difficulties. If you find yourself in such a position you can make a claim for exceptional circumstances.
If you are studying either on campus, by distance learning or at one of our UK partnership organisations you can access the exceptional circumstances form via My Student Information and Support > Exceptional Circumstances > Create a new claim and view previous claims in your e:VisionStaffs Portal.
If you have any questions or experience difficulty in completing the Exceptional Circumstances form please seek advice from your personal tutor, the Student Hub at Stoke or the Information Points at Stafford or Shrewsbury, the Students' Union Advice Centre or your Student Guidance Advisors who are there to provide specialist information, as well as confidential, impartial advice.
Please refer to the Exceptional Circumstances Procedure.
In light of COVID-19, our aim is to support students as best as it can to ensure they're able to complete their studies and feel safe.
In certain circumstances, students may have been advised to self-isolate by the NHS and are therefore unable to attend examinations or submit assessments.
Whilst all other applications for exceptional circumstances require a form of evidence, it has been agreed that where a student has been advised by the NHS to self-isolate relating to COVID-19, this does not require medical evidence and students can 'self-certify' in these circumstances. However, you must inform the University using our Covid-19 Declaration of Self-isolation form, at the time of your self-isolation, so that a claim for exceptional circumstances can be upheld.
If you do need to claim for exceptional circumstances, we ask that you use this text in your application:
"I have been advised by the NHS to self-isolate. This advice was issued on the (enter date) and the period of self-isolation ends on (enter date)"
The University appreciate that IT issues might be different for those impacted by the COVID-19 situation, therefore, claims for students in this situation which are based on IT or computer problems will be considered case by case.
The following are commonly accepted grounds for exceptional circumstances:
*Please note you will need to provide evidence from your GP or the Accessability Team to confirm that you experienced a worsening of your disability or ongoing condition, leading up to, or at the time of your assessment.
Examples of acceptable evidence - the list is not exhaustive
Examples of evidence which is not acceptable
Online-Line Medical DiagnosisThe University will not accept Doctor's letters provided by on-line GP services such as Push Doctor Important to note:
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