We recognise that there may be times when you are unable to meet the submission deadline for your work due to difficulties beyond your control e.g. personal illness or personal difficulties. If you find yourself in such a position you can make a claim for exceptional circumstances.
If you are studying either on campus, by distance learning or at one of our UK partnership organisations you can access the exceptional circumstances form via My Student Information and Support > Exceptional Circumstances > Create a new claim and view previous claims in your e:VisionStaffs Portal.
If you have any questions or experience difficulty in completing the Exceptional Circumstances form please seek advice from your personal tutor, the Student Hub at Stoke or the Information Points at Stafford or Shrewsbury, the Students' Union Advice Centre or your Student Guidance Advisors who are there to provide specialist information, as well as confidential, impartial advice.
Please refer to the Exceptional Circumstances Procedure.
IIn light of COVID-19 and the national lockdown, we want to support students as best as we can to ensure they're able to complete their studies and feel safe.
In certain circumstances, students may have been advised to self-isolate by the NHS. If so, you must inform the University using our Covid-19 Declaration of Self-isolation form, at the time of your self-isolation.
In some exceptional circumstances, we know that you may not be able to overcome these difficulties even though you have talked to those who can offer help. In such cases, you might want to consider making a claim for exceptional circumstances.
As an example, a student might need to provide care for a child during the daytime as their school has been closed at short notice. Depending on the student’s situation, this may significantly impact their ability to attend campus to undertake an assessment scheduled during the normal school day.
Please note that this is only one example. We understand there will be numerous other circumstances resulting from the national lockdown that might adversely affect your ability to undertake assessments.
Where possible, students are encouraged to provide supporting evidence alongside Exceptional Circumstances submissions to enable the University to better understand the pressures and challenges they are currently facing. However, if you are making an Exceptional Circumstances claim due to the national lockdown, you don’t need to submit supporting evidence if you don’t have any. Instead, you will need to provide a self-declaration statement which explains your situation and how the national lockdown has affected your ability to undertake your assessment.
Please note that if you have an Exceptional Circumstances claim approved, you will still need to successfully complete your assessments once you are given a new date of submission.
You should only complete an Exceptional Circumstances claim relating to the national lockdown if the lockdown has had a negative impact on your ability to complete your assessments.
Any Exceptional Circumstances claims not related to the national lockdown or COVID-19 will be considered in the usual way, which includes a requirement for evidence to be provided.
The University appreciate that IT issues might be different for those impacted by the COVID-19 situation, therefore, claims for students in this situation which are based on IT or computer problems will be considered case by case.
To complete a claim, or to find out more about the process, you can visit the Exceptional Circumstances Procedure online.
The following are commonly accepted grounds for exceptional circumstances:
*Please note you will need to provide evidence from your GP or the Accessability Team to confirm that you experienced a worsening of your disability or ongoing condition, leading up to, or at the time of your assessment.
Examples of acceptable evidence - the list is not exhaustive
Examples of evidence which is not acceptable
Online-Line Medical DiagnosisThe University will not accept Doctor's letters provided by on-line GP services such as Push Doctor Important to note:
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