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Christmas arrangements

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Over the Christmas period many areas of the University will be closed from 5pm on Wednesday 20 December 2023 and will reopen on Tuesday 2 January 2024 at 8am.

Many staff will not be accessing emails over this holiday period. If you have a question in relation to your course, exams or anything regarding your academic study please check Blackboard.  All your course related information will be on there. There are also links to all the academic resources you will need such as library resources. Any concerns related to exceptional circumstances will be considered after the Christmas break.  The University will reopen on Tuesday 2 January 2024, should you need to speak to an academic directly. 

For some of you, this may be your first year at University.  It's normal for some students to worry over the festive period as it can be quite a challenge working towards your assessments, but don't panic, you aren't alone, there is support available.  Details of all the support you can access is below.  

We hope you enjoy the Christmas break and look forward to seeing you when we re-open in the New Year when staff will be on hand to help you with any worries/questions you may have.

Building Opening Times 

  • All Stoke buildings will be closed at the usual time on Wednesday 20 December. The Catalyst building will close at midnight. They will remain closed until normal opening hours resume from the 2 January. 
  • The exception to this is the Cadman building which will remain open 24/7 (this does not include the courtyard) and Library Core which will remain open 08:00-22:00 daily via student/staff card (Salto) access only.
  • The Verve will be open on the 25th December between 1-4pm. 
  • BHL (Stafford) will close at the normal time on Wednesday 20th December, then will be open 8am-4pm throughout the Christmas period. However it will be completely closed on Bank Holidays (Christmas Day, Boxing Day and New Years Day) 

Campus Security 

The team are available 24 hours a day over the Christmas and New Year period and can be contacted on 01782 294837 or by email:  

Please remember if there is an emergency you should contact our Campus Safety and Security team at 01782 294 444

Students' Union

The Students' Union will remain open as an information point for students throughout the Christmas break, including Bank Holidays. A duty staff member will be available by phone (01782 294629), email, and social media from 11 am - 3 pm each day.  

Support during the Christmas break 2023

During the Christmas holidays most of our services will be reduced - there will though be people on hand to offer support, with our Campus Security team continuing to offer support 24/7 as per the information above. The information below provides you with contact and opening time information for various University and external support services.

Campus Security Team

The Campus Security Team are available 24 hours a day, 7 days a week. The Security office is based in the Cadman Building main entrance and they will be managing the access to and safety and security of the University buildings and Halls of residence during the Christmas break. The team will manage and attend incidents and emergencies on Campus as the first response. The Security office can be contacted on 01782 294837. If the Incident is an emergency please call 01782 294444.

You can also download the SafeZone app in case you ever need help on campus; you can use it to get first-aid, security or safety assistance via your mobile phone or PC.


The ResLife Hub at Coalport will be open  during the following times:  

 Monday 18 December – Wednesday 20 December – 9am-5pm. 

Thursday 21 December – Monday 1 January – Closed 

Normal office open hours resume 2nd January 2024. 

For any post collections, please visit the office before they close for the Christmas break. 

There will be activities and events going on over the Christmas period, always get the latest information about these on the ResLife events portal

The Residential Support Coordinators last shift is Sunday 17 December 2023, and they will return on Tuesday 2 January 2024. They are available during their working hours from 6pm to 4am (term time only) via the Campus Safety & Security team on 01782 294837 or 01782 294444.

 You can reach the ResLife team during open hours by calling 01782 294221, via your MS Teams or by email to

Please note, maintenance Issues must be reported via the maintenance reporting form via the accommodation QR code provided to you or on the accommodation applications portal.

For any emergency out of hours maintenance issues, please call Campus Security on 01782 294837 or 01782 294444.

London Campus

From the 13 December until  20 December the campus will close at 5pm each day.   

The campus will then be closed from 5pm on Wednesday 20 December and will reopen on Tuesday 2 January at 9am. Between Tuesday 2 and Friday 5 January, the campus will be open between 9am-5pm each day. Normal hours resume from Monday 8th January (8:30am-7pm). 

Reload Café will close on Tuesday 12 December at 5pm and will reopen on Tuesday 2 January at 9am.

You can find information about student support services, and have a look at the range of resources available to you particularly whilst the University is closed, by visiting the current students pages.

Your Students' Union, will be available by phone, email, and social media from 11am - 3pm every day including the bank holidays to signpost you and offer information to any of those random questions that might pop into your head over the holidays. 

Emergency and Urgent Support

If you are looking for help in an emergency or feel you need support urgently, you could try one or more of these options (open 24 hours every day unless otherwise stated):

  • Phone 101 Police non-emergency
  • Phone for an ambulance and/or the Police on 999  - emergency only
  • Go to the Accident and Emergency Department at a hospital.
  • Contact your GP or 'out of hours' GP support.
  • You can access the NHS 111 Service telephone 111 (24 hrs a day)
  • Phone the NHS Mental Health Access Service for South Staffordshire on 0808 196 3002 and for Shropshire, Telford and Wrekin on 0808 169 4501.
  • Phone the NHS Mental Health Access Team for Stoke on Trent and North Staffordshire on 0800 0 328 728.
  • Mental Health Crisis Line/Crisis Support (Newham) Tel: Freephone 0800 073 0066

Sexual Assault

For information about options to consider immediately after a rape or sexual assault, you can visit NHS Choices. 

If you wish to contact a Sexual Assault Referral Centre (SARC) in the Staffordshire and surrounding areas, you could contact:  

Staffordshire & Surrounding Areas 

  • Grange Park - Staffordshire Sexual Assault Referral Centre.  Cobridge Community Health Centre, Church Terrace, Cobridge, Stoke-on-Trent, ST6 2JW.  Telephone: 0300 7900 166. Open 9am - 5pm weekdays. 
  • The Glade Sexual Assault Referral Centre - for West Mercia, Worcestershire, Herefordshire and Shropshire, Telford and Wrekin.  Telephone: 0808 178 2058.  
  • Rape Crisis England & Wales - / Tel: 0808 802 9999


  • London Survivors Gateway - Tel: 0808 801 0860
  • East London Rape Crisis (Nia) -  Tel: 08454512547
  • Rape and Sexual assault referral centres - The Havens - Whitechapel Site - Address: 9 Brady St, London, E1 5DG  - Tel: 020 3299 1599 (General Enquiries)  Tel: 0203 3299 6900 (Urgent Help).

Additional sources of support

In addition to the services mentioned above, if you are looking for support outside of our opening times, or are having suicidal thoughts or finding it difficult to cope, you could also try:

Papyrus HOPELineUK

Telephone: 0800 068 4141 (24hr 7 days a week, including Bank Holidays)  Email:  Text: 07786 209697.

Shout - Shout provide free, confidential 24/7 text support in the UK for anyone who is struggling to cope or in crisis.  Text SHOUT to 85258

SANEline - 4pm to 10pm, 465 days a year Tel: 0300 304 7000

The Samaritans

Freephone 24/7 from any phone 116 123. Email:
Local Branches:

  • Stoke and Newcastle: 15 Chapel Lane, Burslem, Stoke on Trent, Staffordshire, ST6 2AB. Telephone: 01782 213 555 (local call charges apply).
  • Stafford: Garden Street, Stafford, Staffordshire, ST17 4DD. Telephone: 01785 24 33 33 (local call charges apply).

Staffordshire Mental Health Helpline

Telephone: 0808 800 2234 365 days a year (6pm - 2am weekdays, 2pm - 2am weekends)  Email:  Text: 07860 022821 (no charge)

Dove Service

Bereavement and Loss Counselling. Contact details can be found on their website. Bereavement Counselling and Support | The Dove Service

OR view our Emergency and 24hr support page here


Newham Talking Therapies - Office hours: Monday to Friday 9am - 5pm Tel: 0208 175 1770 Email:

Stratford Advice Arcade - Office hours: Monday to Friday 9am - 6pm. Tel: 0208 221 1995 

Mind In Tower Hamlets and Newham - Tel: 020 7510 1081 Email: 

Mind In City, Hackney and Waltham Forest - Tel: 020 8985 4239 Email:

For specialist  sources of support not listed above, please see our Sources of Support and Self help pages. 

Student Support Services

You can find information about student support services, and have a look at the range of resources available to you particularly whilst the University is closed, by visiting the current students pages.

Library Services

Library Spaces

Your university library spaces are open over Christmas. Please check the opening times on the Staffordshire University Library website before travelling to campus.

Help With Your Assignment

The Academic Skills page has a range of resources to help you manage your assignments, including breaking down into manageable chunks and help with your planning and time management. It also directs you to sources of research information which you may not be aware of. This can help improve the quality of your research and final assessment work.

International Student Support

There is lots of international student support for our students to access over the Christmas break. On our website, you can find visa and immigration advice (including information on travelling to Europe), as well as everyday essentials. You can also find a list of local amenities for students who may be staying in the local area during the Christmas closure. If you still haven't found what you are looking for, try visiting our Sharepoint, which has more in-depth information about navigating Staffs as an international student. Do not forget that you can contact the Student Support and Experience Team (International) in the New Year by emailing

The Students’ Union

The Students' Union will remain open as an information point for students throughout the Christmas break, including Bank Holidays.

A duty staff member will be available by phone (01782 294629), email, and social media from 11 am - 3 pm each day.