IT Account

What is my username and password?

All of our systems will require you to provide a University username and password to log in.

Your username is printed on your student ID card, and looks something like this:


Your password is secret and only you should ever know what it is.  If you think you have forgotten your password, or you would like to change it for any reason, you can do so by using our self-service password reset function.


Forgotten your password?

You can reset your password any time you like by going to the following web page:

When you go to the page at the above link, enter your username in the box and click the Next button.  A PIN will be immediately sent to your personal email address - simply enter this PIN on the password reset screen and you will then be asked to choose your new password.


Choosing a Strong Password

Choosing a strong, unique password for each important account you have helps to protect against unauthorised access to your personal information.

Passwords must:

  • Be at least 8 characters long

  • Use a mixture of uppercase (A-Z), lowercase (a-z), numbers (0-9) and special characters (@ # ? < > ! £ $ % + -)

  • Not be a password you have used before

  • Avoid common words or personal details e.g. your name, date of birth, house/street name, pet's name, etc.

  • Avoid using common keyboard patterns (e.g. qwertyuiop, 2wsx3edc4rfv)

Three Random Words
The recommendation from the Cyber Aware campaign is to use three random words. These can be any three words in any order, and numbers or special characters can still be used, for example 7blueElevat0rRis!ng33, but don't use words or phrases which are easy for other people to guess e.g. TheLionKing.

For more information about password security, please visit Password Security

Rules & Regulations

We want to make sure everyone at the University can use the IT facilities in a safe, fair, and lawful way.  By using your IT account you agree to our IT regulations, which you can find here:




Digital Service Desk
t: 01785 353800