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Student Wellbeing Service

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We all experience problems and difficulties that affect our mental wellbeing and as a student, you may well find yourself experiencing some of these. These might be related to issues and events at university, or they might be connected to previous experiences or issues in your personal life.  Some examples of the sorts of things you might be affected by are: Relationships (with friends, partners or family); Self-harm: Eating difficulties; Study problems; Loneliness; Suicidal thoughts; Depression; Self-confidence; Sexuality; Bereavement; Anxiety; Gender; Addiction; Cultural issues; and Self-esteem.

If you're finding it difficult to engage with your studies or struggling to cope more generally with any of these types of issues, you can access support through our Student Wellbeing service.  To access support and arrange an appointment, simply fill in the online form by clicking the link below.  You can use this form to access a range of support available within the University.

Please note: we are not an emergency mental health service.  Please do not complete and submit the online form if you are seeking support in an emergency.  If you are looking for help in an emergency or feel you need support urgently, please see emergency and 24 hour support.

Once you have submitted the form we will contact you to arrange an appointment.  We aim to respond to forms submitted to our Student Wellbeing service within two working days (not including weekends) during term-time, and within five working days (not including weekends) out of term-time.


To enable students to access and use our support most effectively, we offer a one-at-a-time model of support to most students who contact us.  This approach means each appointment will be a standalone appointment – with the option to arrange further appointments during the academic year.  A single appointment may be sufficient in itself (many students find that one appointment is enough).  But you can book another appointment with our team if you feel you need to at any stage.  This gives time to reflect on what was discussed and to try out any suggestions or other options of information and support before making another appointment.  We can also offer follow on support where appropriate.  In addition, we can signpost or refer you to NHS or other community services, particularly where specialist or longer-term support is needed.


About your Appointment

Please note, the Student Wellbeing and Safeguarding Team is currently providing the majority of appointments by phone or video call.  If you are unable to have the appointment by phone or video call and require a face to face appointment, please let us know when we contact you to arrange an appointment.  We are currently only able to offer face to face appointments at our Stoke site.

Try to be in a safe and private space where you can feel comfortable to talk for the duration of the appointment.

We encourage you to think about the issue(s) that you would most like to focus on in your appointment, as hopefully this will help you to make the best use of the time during the appointment.

If you are going to have the appointment via Microsoft Teams, close down other applications or programmes on your device so that you’re not interrupted by these.

If we have any difficulty trying to contact you via Microsoft Teams due to technical difficulties, or lose the connection with you during the appointment, we will attempt to call you by phone and/or email you to let you know.  Please do contact the Student Wellbeing team by email at or by phoning 01782 294976 if you have not heard from us 10 minutes or more after your scheduled appointment date/time.

We will not record the appointment and we ask that you also do not record the appointment.  (There is no record function within Microsoft Teams for a video call between two people – the record function is only available for meetings of more than two people).

You may find it helpful having your appointment by phone or video call, as some people find it easier to talk when they are not physically in the same room and face to face with the Wellbeing Practitioner.  However, some possible difficulties you may find are:

  • It may feel strange or uncomfortable not having the same ‘cues’ that arise during a face-to-face meeting, such as facial expressions, body posture, tone of voice, etc., as these may simply not be visible or are much less clear.  This may make it harder for you to communicate exactly what you mean or perhaps to interpret what the other person means or is trying to convey.
  • You may find yourself talking about things that you wouldn’t usually have discussed in a face-to-face meeting, as it feels different not being there in person and sometimes less inhibiting.  You may feel this is a good thing, if it helps you talk about something that you might otherwise have not been able to say but wanted to.  But it might also leave you feeling uncomfortable, either during or after the appointment, so this is something to consider for yourself.
  • You will be responsible for trying to ensure there are no interruptions during the appointment at your end of the call, something that you wouldn’t have had to worry about if you were attending a face-to-face meeting.

Please feel free to discuss any of these issues or other concerns during the appointment if you wish to.

If you have recently had an appointment with one of our practitioners and want to arrange another appointment, please complete the online form again (there is a shorter version if you have completed it within the last 3 months – follow the guidance in the form).  If you have any difficulties filling out the form or have any queries, please contact us.