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If you have not found the information you need from our pages, below are some of the most frequently asked questions we receive about our Student Wellbeing Service. If you are still unable to find the answer to your question here, you can contact us.

What support is offered by the Student Wellbeing team?

Student Wellbeing offers an opportunity to talk with someone in a supportive setting about anything that is affecting your emotional and psychological wellbeing. The practitioner will not tell you what to think, feel or do in relation to your situation, but they may suggest information that might be helpful for you, or who else or which service might be helpful for other support, if needed.  However, the emphasis will be on offering you non-judgmental support and trying to understand, with you, what you are experiencing.

The team includes counsellors and mental wellbeing advisors. We hope that through counselling, you will be able to develop your own answers and ways of managing or overcoming your difficulties in a reflective space. We hope through speaking with a mental wellbeing advisor you will receive more practical support around coping and practical problem solving. Both practitioners aim is to enable you to focus on your studies and enjoy your time here at Staffordshire University.

Will a Practitioner advise me about what to do?

The Practitioner will not tell you what to think, feel or do in relation to your situation, and so will not advise you as such, but they may suggest information that might be helpful for you, or who else or which service might be helpful for other support, if needed. However, the emphasis will be on offering you non-judgmental support and trying to understand, with you, what you are experiencing. We hope that with support, you will be able to develop your own answers and ways of managing or overcoming your difficulties, enabling you to focus on your studies and enjoy your time at Staffordshire University.

Can I see a Practitioner about any type of difficulty?

As a general rule - yes.  Whatever the reason, if you are finding it difficult to get on with your studies or engage in University life more generally, counselling or mental wellbeing support may be of some help.  Some examples of the sorts of things students seek support about are: Relationships (with friends, partners, or family); Self-harm: Eating difficulties; Study problems; Loneliness; Suicidal thoughts; Depression; Self-confidence; Sexuality; Bereavement; Anxiety; Gender; Addiction; Cultural issues; and Self-esteem.

We have a staff team are used to working with students experiencing a wide variety of difficulties.  However, there will be circumstances where support from us may not be appropriate.  In such circumstances we can signpost you to, and sometimes liaise with, other professionals and organisations.

Is the Student Wellbeing support I receive confidential and do you keep records about any support I receive?

Please see our Privacy Statement, which provides information about confidentiality and also about what information is stored about the services and support you access through us.

Will I see the same Practitioner for each appointment?

You will usually be able to choose whether you see the same Practitioner if you have more than one appointment.  But this will depend on the circumstances and sometimes may not be possible.

How do I make an appointment?

If you would like to access wellbeing support here at the University, you can simply fill out our online form in order to arrange an appointment with our Wellbeing team.

Also see Emergency and 24 hour Support for other options, particularly if you are seeking support outside our opening times.

How long do appointments last?

Appointments usually last for approximately 50 minutes. Occasionally, appointments can last longer, particularly if we are helping organise a referral for you to other sources of support.

Can I change an appointment once it's booked?

Yes - you can cancel or rearrange any appointments that you book. Please try to give us at least 24 hours notice of this where possible, so that we can make the appointment available for another student.

I'm a Staffordshire University student studying at another college - can I access counselling with you?

No - if you are a Staffordshire University student studying at one of our partner institutions, you would need to access counselling at that institution. For a list of partner institutions, please see UK Partnerships and International Partnerships.

However you may still access support with one of our Wellbeing advisors.

Do you offer workshops?

Yes - we offer workshops each year. You do not have to be receiving support from the Student Wellbeing team in order to attend the workshops - they are open to any student.

Do you help with Exceptional Circumstances?

The Student Wellbeing team are usually able to provide a supporting statement for Exceptional Circumstances if you have had an appointment with us during the period that you feel your studies have been affected. But we cannot usually provide a statement if this is not the case, and suggest you speak to one of the Money & Guidance Advisors or the Students' Union Advice Centre  for advice on who might be able to provide a supporting statement for your claim, if this is needed.

Are you open over the summer?

Yes - we're open all year round but we are closed on public holidays and other occasional days.

Are you open at weekends or in the evenings?

No - we do not currently open at weekends or in the evenings. Our opening hours are Monday to Friday, 8.45am - 5pm.

What should I do if I need support when you're closed?

Various other sources of support are available outside of our opening hours including Emergency and 24 hour Support options.

Alternatively, you could also find Self Help resources.