bistro 2000x700

Terms and conditions

All bookings are subject to the following terms and conditions.

Booking information

  • Standard delivery times for delivered catering are between 8:00am and 5:00pm, Monday to Friday.
  • There is a minimum delivery charge of £50 Per delivery, therefore any bookings below this value will be brought up to this minimum charge.
  • An additional charge may apply to deliveries that are made off campus.
  • We must receive all bookings and final numbers at least 72 Hours before the start date of your event.
  • We require 5 working days’ notice for large bookings (50+).
  • Late bookings may be accepted at the discretion of the Catering Manager or Hospitality Supervisor; however this may not always be possible.
  • Please email for any amendments or cancellations to bookings.
  • In the event of a full or partial cancellation within 72 hours of the delivery date the catering charge will be incurred. Large or bespoke orders and some menu items will incur a charge if cancelled within 5 working days.
  • Alcohol needs to be confirmed at least 5 days before the start date of your event. Alcoholic items that are cancelled within 5 days of the start date of your event will incur a charge.
  • All bookings need to be confirmed with an internal charge code, purchase order number or a signed booking contract.

Out of hours / Weekend bookings

  • For out of hours or weekend hospitality services and deliveries we must receive bookings at least 14 working days in advance.
  • For out of hours after 5pm or weekend bookings the following charges will be applied if required *
    • Waiter or Waitress (minimum 4 hrs will be applied per booking) 
      • Weekday after 5pm - £16 per hour per waiter/waitress
      • Saturday - £16 per hour per waiter/waitress
      • Sunday - £21.50 per hour per waiter/waitress
    • Chef (minimum 4 hrs will be applied per booking)
      • Weekday after 5pm - £21.50 per hour per chef
      • Saturday - £21.50 per hour per chef
      • Sunday - £26.75 per hour per chef

*Staffing requirement will be decided by Catering management

Dietary requirements

  • Please state all dietary requirements when placing your booking.
  • Our food is produced in an environment where nuts are used.  We will provide allergen information regarding the 14 allergens outlined by Food Standards Agency.

Allergen Policy (PDF, 888KB)

Delivery information

  • We aim to deliver catering no more than 15 minutes before or after your requested delivery time.
  • Please check all delivered catering items when they arrive and notify us at of any problems on the day of delivery e.g., shortages or damaged goods.
  • We will organise tables and suitable space for your delivered catering to be arranged unless you have a specific requirement that must be communicated with the Hospitality supervisor.
  • Please ensure that your catering delivery area has been booked for a minimum of 15 minutes before your requested delivery time to allow our staff to set up if required.
  • Our food safety policy recommends that all food we supply must be consumed within 2 hours and should never be taken away from site or reheated.


  • We make every effort to collect and clear all items within 24 hours of the event end time.
  • We will collect from the same location that we delivered to unless the Hospitality supervisor has been informed.
  • Please be aware that a charge will be made for any lost or damaged items of catering equipment.

Catering items and pricing

  • All prices are exclusive of VAT if paying by internal transfer.  All external bookings will be subject to VAT at the current rate.
  • We reserve the right to alter a particular ingredient or item on the menu if it is not available and replace it with a suitable alternative.  We will make every effort to inform the customer of changes should they arise, prior to or at the point of delivery.

Sale or return

  • Please be aware that we do not operate a ‘Sale or return’ policy and that all items ordered will be charged for in full. 
  • Please ensure that any unopened items are taken with you at the end of your event, otherwise they will be collected by the catering team.

Catering vouchers

  • Catering vouchers are available in a variety of denominations or can be designed to suit your exact requirements. 
  • Please allow 72 hours’ notice for all voucher orders.

Contact us

Office hours: Monday to Friday 8am – 4pm

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