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Terms and conditions

All bookings are subject to the following terms and conditions.

Booking information

  • Standard delivery times for delivered catering are between 8am and 5pm, Monday to Friday.
  • There is a minimum order value of £50 for delivery, therefore any bookings below this value will be brought up to this minimum charge.
  • An additional charge may apply to deliveries that are made off campus.
  • We must receive all bookings and final numbers at least 72 Hours before the start date of your event.  We require 5 working days’ notice for large bookings (50+).
  • Late bookings may be accepted at the discretion of the Catering Manager or Hospitality Supervisor; however this may not always be possible.
  • Please email for any amendments or cancellations to bookings.
  • In the event of a full or partial cancellation within 72 hours of the delivery date the catering charge will be incurred.  Large or bespoke orders and some menu items will incur a charge if cancelled within 5 working days.
  • Alcohol needs to be confirmed at least 5 days before the start date of your event.  Alcoholic items that are cancelled within 5 days of the start date of your event will incur a charge.
  • All bookings need to be confirmed with an internal charge code, purchase order number or a signed booking contract.
  • Waiter/Waitress service is available to assist with larger events, we strongly recommend this service if you are hosting +50 people.  2 hours Waiter/Waitress service is included with all bookings of +50 people.  Should you require additional service time, this will be charged at the following rates:
    • Weekday - £15 per hour
    • Saturday - £25 per hour
    • Sunday - £35 per hour

Out of hours / Weekend bookings

  • For out of hours or weekend hospitality services and deliveries we must receive bookings at least 14 working days in advance.
  • For out of hours or weekend bookings the following delivery charges will apply per delivery:
    • Weekday - £20
    • Saturday - £30
    • Sunday - £40

Dietary requirements

  • Please state all dietary requirements when placing your booking.
  • Our food is produced in an environment where nuts are used.  We will provide allergen information regarding the 14 allergens outlined by Food Standards Agency.

Delivery information

  • We aim to deliver catering no more than 15 minutes before or after your requested delivery time.
  • Please check all delivered catering items when they arrive and notify us at of any problems on the day of delivery e.g., shortages or damaged goods.
  • We will organise tables and suitable space for your delivered catering to be arranged unless you have a specific requirement that must be communicated with the Hospitality supervisor.
  • Please ensure that your catering delivery area has been booked for a minimum of 15 minutes before your requested delivery time to allow our staff to set up if required.
  • Our food safety policy recommends that all food we supply must be consumed within 2 hours and should never be taken away from site or reheated.


  • We make every effort to collect and clear all items within 24 hours of the event end time.
  • We will collect from the same location that we delivered to unless the Hospitality supervisor has been informed.
  • Please be aware that a charge will be made for any lost or damaged items of catering equipment.

Catering items and pricing

  • All prices are exclusive of VAT if paying by internal transfer.  All external bookings will be subject to VAT at the current rate.
  • We reserve the right to alter a particular ingredient or item on the menu if it is not available and replace it with a suitable alternative.  We will make every effort to inform the customer of changes should they arise, prior to or at the point of delivery.

Sale or return

  • Please be aware that we do not operate a ‘Sale or return’ policy and that all items ordered will be charged for in full. 
  • Please ensure that any unopened items are taken with you at the end of your event, otherwise they will be collected by the catering team.

Catering vouchers

  • Catering vouchers are available in a variety of denominations or can be designed to suit your exact requirements. 
  • Please allow 72 hours’ notice for all voucher orders.

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