Will accommodation stay open?
Our accommodation will remain open and support is in place for all of our resident students.
I live in accommodation and have been advised to self-isolate.
We will support students with self-isolating on campus. We recognise that this is a challenging situation and we will do everything we can for you. Please call the Coronavirus Helpline on 01782 298500 for further guidance.
The Government’s advice (as of 26 March 2020) is that students remaining at university in England should now stay where they are and not attempt to travel. If you are living in student halls, or private rented accommodation, you should remain there and stay indoors while current restrictions are in force.
If I leave my halls will I be refunded?
Given these exceptional circumstances, we have also made the decision that we will not seek accommodation fees from students living in University-managed residences for the final term, providing those students vacated their accommodation and returned their keys to our ResLife team by Friday 10 April 2020 (this can be completed by post).
If you have already left your University accommodation and you have received an accommodation bill for the coming term, please note that it will not be progressed. Similarly, if you are an international student and have paid your fees in full, you will be reimbursed for the final term if you are no longer in residence. Our Financial Services team will contact you with further information in due course. Please bear with us through this busy and challenging time.
I left University-managed accommodation earlier than expected due to the COVID-19 crisis. What level of reimbursement should I expect?
If you paid in full, you will receive a refund equivalent to the standard balance of the third instalment. If you have not yet paid some or all of your licence fee owed for the first two instalments, you remain responsible for any remaining licence fees from the start of your licence. If you have paid more than the amount owed for the first two instalments, but not in full, you will receive a refund equal to the extra amount you have paid.
When I accepted my accommodation offer, I paid a prepayment fee. Will this be refunded?
No. This fee went towards payment for the accommodation you have already used.
I have left University-managed accommodation, but I have not yet returned my key. What should I do?
If you have left your accommodation but have not yet returned your key, please do so at the earliest possible opportunity. For further instructions on how to return your key, please contact ResLife@staffs.ac.uk.
I have left University-managed accommodation and returned my key, but still have belongings in my room. What should I do?
Our team will get in touch once government restrictions have been lifted to arrange for you to collect your belongings.
I am still living in University-managed accommodation. Will I be reimbursed?
Students who are still living in University-managed accommodation will receive a 30 percent reduction on the standard balance of the third instalment. Care-experienced or estranged students who are staying in University-managed accommodation will not be required to pay the balance of the third instalment, providing their local authority has not already committed to paying this fee on their behalf.
I am not sure whether I meet the care-experienced or estranged student criterion. Where can I find out more?
Most if not all UK universities define care-experienced and estranged students in line with UCAS and Student Finance England (SFE) definitions, due to how difficult it can be to provide evidence. Although extensive, the criteria are vital for students aged 25 or below. For further information, please visit our Care Leavers and Estranged Students webpage.
Students living in private accommodation should seek guidance on their accommodation position from their landlords. The University and the Students’ Union will also be contacting private landlords to remind them of their responsibilities to our students. If you encounter any difficulties with private landlords, you can contact the Staffordshire University Students’ Union Advice Centre on 01782 294629, or by emailing email@example.com. The team are in place to offer support, guidance and advocacy should this happen.