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COVID-19 Support and Response Team

At Staffordshire University we are doing everything we can to support you through the COVID-19 pandemic, which is why we have established a dedicated team that is on hand to offer support 24/7 to all students.

The COVID-19 Support and Response team is primarily for students. Any Staff who require guidance should refer to our dedicated area on IRIS.

Our COVID-19 Support and Response Team covers:

  • Oversight and ownership of Student Reporting Webform, COVID-19 emails and telephone enquiries
  • Rapid response, information gathering and tracing to determine potential risks to our community
  • Coordination of support for all students who are self-isolating, displaying symptoms or who have tested positive for coronavirus
  • Production of daily reports for Public Health England (PHE)
  • Production of resources and information
  • Ongoing development and review of the service

How do I contact the COVID-19 Support and Response team?

The team can be contacted via telephone on 01782 298 500 or via email by writing to

What happens if I contact the COVID-19 response team?

If you reach out to our team, whether you test positive, begin to display symptoms or are required to self-isolate because you are a close contact of someone who has tested positive, you will receive support, information and guidance.

  • All students and households will be designated a key point of contact from one of the following areas: ResLife, Student Support and Wellbeing, Students’ Union  
  • Contact will be made on average three to four times during a period of self-isolation through a combination of telephone calls, emails and individual or household meetings hosted via Microsoft Teams  
  • Students will be provided with a self-isolation guide featuring information about expectation, access to resources, cleaning and hygiene, access to support and services, etc.  
  • We have established a formal partnership with ASDA, which includes priority codes, a 24-hour delivery guarantee and, if necessary, mass delivery.  
  • Support is accessible 24 hours a day, seven days a week through Campus Security, our Out-of-Hours Wellbeing and Community Coordinator and a team of staff on-call ensuring continuity and a rapid response if required. 

Support for students that have tested positive for COVID-19

The University has put in place processes and procedures to support any student that tests positive for COVID-19 via our Bronze Support and Response Team.

A further coordinated approach has also been formulated in the event that cases of COVID-19 at the University increase. The following A Bronze Response and Support team is in place to follow up with any positive tested student – this team includes members of staff from Student Support and Wellbeing, Res Life and Students Union.

Complete Self-Isolation online form

  • It is mandatory that you must inform the University of self-isolation period/symptoms/ positive test result via our online form
  • On receipt of your completed form our Response and Support team will then compile all required student information on student wellbeing, contacts, location of student, requirements and providing information, advice and support.

If you are Student that tests positive, after you have filled out the online form you will receive:

A Follow up from our Bronze Response and Support team:

  • This will include a personal call to check that you are ok, who you are with, what support is in place and whether you have food/medication requirements. Our team will also explain the self-isolation process and what this means for those living with you who will also need to self-isolate. 

An email containing a self-isolation pack with further advice and guidance:

The Isolation Pack explains:

  • What isolation means
  • How to organise self-isolating while living with other students
  • What to do if you do not have food in stock on the day you commence isolation
  • Reminder to order food in online  
  • Instructions on how to access information, advice or support while isolating

Regular contact with our team to check you’re okay: 

Our Bronze Response and Support team will continue to contact any positive tested person (in total 3 times over the 10 days). Isolating students will also receive 3 emails during this period to remind them of support available and their self-isolation responsibilities.

Support for food supplies through a partnership with Students Union/ Students’ Union Shops (if needed):

This includes:

  • Emergency food parcel (bread, milk, eggs, beans, pasta, margarine, and jam) same day delivery to students in need of food that day
  • Vouchers or larger shop if student is in financial hardship
  • Students to order food online for further food delivery. An Asda partnership in place to support regular food delivery for students living in Stoke-on-Trent (on campus), local community, and Stafford accommodation.

Guidance on Cleaning:

  • Our Bronze Response and Support team will provide advice and guidance about the need to keep kitchen and bathrooms clean – wiping down regularly before and after use with cleaning materials, having rota for using kitchen, and if one person in flat positive – that person using one toilet and shower, rest of flat using others available, where possible.  
  • If you are living in University managed accommodation, any cleaning supplies will be topped up by ResLife and the University’s Estate Housekeeping will support the cleaning of external block corridor touch points.

Advice to students who smoke 

The University promotes a healthy lifestyle and smoking or vaping is prohibited within the residential buildings including your study bedroom. The University does not advise you to leave your residential building to smoke whilst you are self-isolating. However, if you must smoke or vape then please adhere to the following guidance:

  • Wash Hands before you leave the building
  • You need to wear a face covering whilst travelling through and leaving the building 
  • Remain 2 metres away from others
  • Smoke/vape 3 metres away from any building and ensure that any smoke you generate does not enter a building through open windows and doors or create a nuisance for others
  • You should not smoke in a group with other people or share your cigarette with others
  • It is also important that you take away any cigarette ends or rubbish generated from smoking and dispose of them safely.
  • Make sure to hand sanitise and sanitise door handles as you leave and enter the building - be mindful or touch points

This is not an opportunity to gather. You must return immediately to your flat once you have finished smoking. It is vital that you observe social distancing and wear a face covering when leaving and returning to the building.

Our Process for students if cases of COVID-19 at the University increase on campus

Our Bronze Response and Support team will remain in place to follow up with each positive tested student .Please refer to the above guidance and processes outlined above in ‘Our Process for students testing positive for COVID-19’ section which will remain in place to support students. 

Larger numbers of positive cases at the University could require Public Health England to step in to  provide additional support and further measures to protect students. If the University moves into this situation, this page will be updated with the latest guidance and measures in place and further communications will be issued to all students affected.