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What to do if you or those you live with have symptoms

If you or someone you live with has symptoms of COVID-19, tests positive for COVID-19 or, if you have been contacted by NHS Track and Trace and need to self-isolate, here you can access support and guidance on the steps you need to follow to help the University maintain a covid-secure environment.

Our response and support processes are designed to ensure the health, safety and wellbeing of our students. By understanding these, keeping informed and taking action when it’s necessary, we will be able to offer information advice and support 

Reporting that you are self isolating 

If you need to self-isolate you must let the University know via our online form so that we can support you.

This includes anyone who:

  • Has symptoms of COVID-19
  • Has tested positive for COVID-19
  • has been contacted via the NHS Test and Trace or NHS COVID-19 app and told to self-isolate
  • If someone in your household (this includes a university flat or a shared house) is feeling ill and is having a COVID-19 test. You will need to self-isolate unless the test comes back negative.

What to do if you have symptoms of COVID-19

 

Take action
If you are at home or in University Halls of Residence/Shared private accomodation when you experience symptoms, stay there and do not come onto campus. If you are on campus, make sure you maintain two metre social distancing, wear your face covering, apply hand gel and immediately head home.

Isolate

To ensure the safety of others, you need to immediately self-isolate. If your test result is positive you’ll need to remain in isolation for 10 days, and members of your household (including flatmates if you are living away from your family home) will need to isolate for 14 days. If your test result is negative there is no need to continue isolating. More information on how to self-isolate from the NHS can be found here.

Tell your course leader 

Email/call your course leader and let them know you are experiencing symptoms.

Request a test 

Don’t delay, as soon as you have symptoms request a free test (in person or by post) from the NHS. 

*A national COVID-19 testing site is operational at Fenton Manor Sports Complex in Stoke-on-Trent. Please scroll to the bottom of the page for specific information on this test centre.

Report your symptoms 

You must report any symptoms immediately on our online form. You will need your student number to complete this form, so make sure you have your ID handy if you don't know the number by heart.

We’ll support you

You’ll receive information after you have notified us.

Getting your test result 

You’ll receive this from the NHS within 48 hours (although we know that this is currently taking longer) and you’ll need to let our COVID-19 Support team know the result immediately.

What to do once you've received your test results

If your test results are negative: 

As long as you feel well and have not been told to isolate by NHS test and trace, you no longer have to isolate.

If your test results are positive:

The NHS test and trace system will send you an email or text and you’ll need to give details of your close contacts.

Once you have completed the online form the COVID-19 response and support team will contact you to offer information advice, guidance and support. If you’re isolating within University accommodation, we can help to organise food and other essential resources so you don’t have to leave your accommodation.

Completing a period of self-isolation/recovery

Keep isolating for at least 10 days from when your symptoms started. Anyone you live with, and other close contacts identified, must self-isolate for 14 days from when you start self-isolating.

If you have any health concerns about your recovery support is available through the NHS – read more about COVID-19 recovery support.

When can I come back to campus if I have had a positive test?

You can come back to campus after isolating for 10 days as long as:

  • you do not have any symptoms
  • you just have a cough or changes to your sense of smell or taste – these can last for weeks after the infection has gone

You can find more information on how long to self-isolate for on the NHS website.

What to do if someone in your household has symptoms or is isolating

If someone in your household (this includes a university flat or a shared house) is feeling ill and is having a Covid-19 test, you should not come onto campus.

Contact your course leader. If the ill person in your household receives a negative test result then you can come back to campus. If they receive a positive test result (they have COVID-19), you SHOULD NOT return to campus until the period of isolation as advised by the NHS Test and Trace team is over. You should keep your course leader informed of this.

If someone in your household is well but has been told to isolate because they have been in contact with someone with COVID-19 outside the house, you should still attend campus as normal. Only if that person starts to develop symptoms should you stay at home and follow the advice above. Please keep your course leader involved throughout.

  • The Course lead can assist in the awareness of the student’s absence
  • Provide reassurance on learning and teaching needs
  • Access to remote resources

What to do if you are contacted by NHS Test and Trace 

If you're told to self-isolate by NHS Test and Trace or the NHS COVID-19 app:

  • Report that you are self-isolating to the University via our online form. You will need your student number to complete this form, so make sure you have your ID handy if you don't know the number by heart.
  • self-isolate for 14 days from the day you were last in contact with the person who tested positive for coronavirus – as it can take up to 14 days for symptoms to appear
  • do not leave your home for any reason – if you need food or medicine, order it online or by phone, or ask friends and family to drop it off at your home
  • do not have visitors in your home, including friends and family – except for essential care
  • try to avoid contact with anyone you live with as much as possible
  • people you live with do not need to self-isolate if you do not have symptoms
  • people in your support bubble do not need to self-isolate if you do not have symptoms

See additional guidance from the NHS

COVID-19 Support and Response Team

Here at Staffordshire University we are doing everything we can to support you through the COVID-19 pandemic, which is why we have established a dedicated team that is on hand to offer support 24/7.

Our COVID-19 Support and Response Team covers:

  • Oversight and ownership of Student Reporting Webform, COVID-19 emails and telephone enquiries
  • Rapid response, information gathering and tracing to determine potential risks to our community
  • Coordination of support for all students who are self-isolating, displaying symptoms or who have tested positive for coronavirus
  • Production of daily reports for Public Health England (PHE)
  • Production of resources and information
  • Ongoing development and review of the service

How do I contact the COVID-19 Support and Response team?

The team can be contacted via telephone on 01782 298 500 or via email by writing to covid-19@staffs.ac.uk.

What happens if I contact the COVID-19 response team?

If you reach out to our team, whether you test positive, begin to display symptoms or are required to self-isolate because you are a close contact of someone who has tested positive, you will receive support, information and guidance.

  • All students and households will be designated a key point of contact from one of the following areas: ResLife, Student Support and Wellbeing, Students’ Union
  • Contact will be made on average three to four times during a period of self-isolation through a combination of telephone calls, emails and individual or household meetings hosted via Microsoft Teams
  • Students will be provided with a self-isolation guide featuring information about expectation, access to resources, cleaning and hygiene, access to support and services, etc.
  • We have established a formal partnership with ASDA, which includes priority codes, a 24-hour delivery guarantee and, if necessary, mass delivery
  • Support is accessible 24 hours a day, seven days a week through Campus Security, our Out-of-Hours Wellbeing and Community Coordinator and a team of staff on-call ensuring continuity and a rapid response if required

*Fenton Manor Sports Complex: National COVID-19 Testing Site in Stoke-on-Trent

A national COVID-19 testing site is now operational at Fenton Manor Sports Complex in Stoke-on-Trent.

Located on Fenton Manor’s car park, the walk-through facility is open from 8am to 8pm seven days per week. 

The regional testing site at the bet365 Stadium can only be used by people with access to a vehicle, whereas the national testing site at Fenton Manor can be accessed on foot.

If you need to book an appointment, please visit nhs.uk/coronavirus or call 119. Please do not ring Fenton Manor directly to book a test, booking via the above link is the only way to book a test at the community testing centre.

Residents without an appointment will be turned away. Tests are only available for Stoke-on-Trent and Staffordshire residents who are showing symptoms of coronavirus.

Booking information for residents making an appointment at Fenton Manor Sports Complex, City Road, Fenton, Stoke-on-Trent ST4 2RR:

  • Please do not turn up if you do not have an appointment. Please try to book via the national booking system first.
  • Closer parking has been arranged nearer to the testing room, in the bus layby, for those with appointments, so unless directed, please do not park on the main leisure centre car park. 
  • The testing room cannot be accessed through the main leisure centre entrance. Follow the signs and any marshal instructions. 
  • Disabled access is available for those unable to climb steps. 
  • Attend on your own, unless you need personal assistance or cannot arrange childcare.
  • Wear a face covering throughout your visit (except as directed by medical staff) and stay 2m distance from any staff or other members of the public
  • On arrival, go to the testing room directly and return home as soon as your test is complete
  • People must not arrive more than five mins ahead of their appointment
  • Be ready to verify your identity and booking reference
  • Bookings can be cancelled via email confirmations.