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What to do if you or those you live with have symptoms, test positive or are contacted by NHS Track and Trace

If you or someone you live with has symptoms of COVID-19, or tests positive for COVID-19 or, if you have been contacted by NHS Track and Trace and need to self-isolate, here you can access support and guidance on the steps you need to follow to help the University maintain a COVID-secure environment.

Our response and support processes are designed to ensure the health, safety and wellbeing of our students. By understanding these, keeping informed and taking action when it’s necessary, we will be able to offer information advice and support.

The guidance on this page is intended for students at the University. If you are a member of staff please refer to staff guidance on IRIS

Self-isolation procedure

If you have any symptoms of coronavirus, it is important that you follow these steps:




Take action

If you are at home, in University-managed residences, or in shared private accommodation when you experience COVID-19 symptoms, stay there and do not come onto campus. If you are on campus, make sure you maintain two-metre social distancing, wear your face covering, apply hand gel and head home immediately.

Check your symptoms



Start isolating

If you have symptoms, you must immediately self-isolate. Email your tutor to let them know that you will not be able to attend your face-to-face classes. You can visit the NHS website for more information in how to self-isolate.

Find out more



Book a test

Call 119, or visit the official UK Government website to book or order your test. If your test result is negative, as long as you feel well and have not been told to isolate by NHS test and trace, you no longer have to isolate.

Book your test



Following a positive result

If your result is positive, keep isolating for at least 10 days from when your symptoms started. Your household and other contacts must self-isolate for 10 days from when you start self-isolating. After your isolation, you can come back to campus if you do not have any symptoms, or you just have a cough or changes to your sense of smell or taste – these can last for weeks after the infection has gone. If you have not had symptoms, the 10 days starts from when you had the test. If you get symptoms after your test, self-isolate for a further 10 days from when your symptoms start.

Find out more



Alert the University

If your result is positive, or you need to isolate because someone in your household is positive or showing symptoms, you need to let us know by completing our declaration form. Once you have completed the online form the COVID-19 Support and Response Team will contact you to offer information, advice, guidance and support. If you’re isolating within University accommodation, we can help to organise food and other essential resources so you don’t have to leave your accommodation.

Declaration form



Alert Test and Trace

If your test result is positive, you also need to share your contacts via the NHS Test and Trace app.

Download the app

Reporting that you are self isolating 

If you are self-isolating and are a Student at the University, please ensure you fill out Self-Isolation Declaration form for students to enable our COVID-19 Response and Support team to guide you. 

This includes anyone who:

  • Has symptoms of COVID-19  (a high temperature, a new, continuous cough or a loss or change to your sense of smell or taste)
  • Has tested positive for COVID-19 -  this means you have coronavirus;
  • Is waiting for a COVID-19 test result;
  • Has been contacted via the NHS Test and Trace or NHS COVID-19 app and told to self-isolate
  • If you live with someone who has symptoms, is waiting for a test result or has tested positive; 
  • someone in your support bubble has symptoms, is waiting for a test result or has tested positive

If you are self-isolating:

  • do not go to University, work, school or public places – work from home if you can;
  • do not go on public transport or use taxis;
  • do not go out to get food and medicine – order it online or by phone, or ask someone to bring it to your home;
  • do not have visitors in your home, including friends and family – except for people providing essential care; and
  • do not go out to exercise – exercise at home or in your garden, if you have one

 Detailed self-isolation guidance can also be found on the NHS website.


What to do if someone in your household has symptoms or is isolating

If someone in your household (this includes a university flat or a shared house) is feeling ill and is having a Covid-19 test, you should not come onto campus.

Contact your course leader. If the ill person in your household receives a negative test result then you can come back to campus. If they receive a positive test result (they have COVID-19), you SHOULD NOT return to campus until the period of isolation as advised by the NHS Test and Trace team is over. You should keep your course leader informed of this.

If someone in your household is well but has been told to isolate because they have been in contact with someone with COVID-19 outside the house, you should still attend campus as normal. Only if that person starts to develop symptoms should you stay at home and follow the advice above. Please keep your course leader involved throughout.

  • The Course lead can assist in the awareness of the student’s absence
  • Provide reassurance on learning and teaching needs
  • Access to remote resources

What to do if you are contacted by NHS Test and Trace 

If you're told to self-isolate by NHS Test and Trace or the NHS COVID-19 app:

  • Report that you are self-isolating to the University via our online form. You will need your student number to complete this form, so make sure you have your ID handy if you don't know the number by heart.
  • self-isolate for 10 days from the day you were last in contact with the person who tested positive for coronavirus – as it can take up to 10 days for symptoms to appear
  • do not leave your home for any reason – if you need food or medicine, order it online or by phone, or ask friends and family to drop it off at your home
  • do not have visitors in your home, including friends and family – except for essential care
  • try to avoid contact with anyone you live with as much as possible
  • people you live with do not need to self-isolate if you do not have symptoms
  • people in your support bubble do not need to self-isolate if you do not have symptoms

See additional guidance from the NHS

COVID-19 Support and Response Team for students

Here at Staffordshire University we are doing everything we can to support you through the COVID-19 pandemic, which is why we have established a dedicated team that is on hand to offer support 24/7.

Our COVID-19 Support and Response Team covers:

  • Oversight and ownership of Student Reporting Webform, COVID-19 emails and telephone enquiries
  • Rapid response, information gathering and tracing to determine potential risks to our community
  • Coordination of support for all students who are self-isolating, displaying symptoms or who have tested positive for coronavirus
  • Production of daily reports for Public Health England (PHE)
  • Production of resources and information
  • Ongoing development and review of the service

The team can be contacted via telephone on 01782 298 500 or via email by writing to

See more information on support provided through the COVID-19 Support and Response Team


*Fenton Manor Sports Complex: National COVID-19 Testing Site in Stoke-on-Trent

A national COVID-19 testing site is now operational at Fenton Manor Sports Complex in Stoke-on-Trent.

Located on Fenton Manor’s car park, the walk-through facility is open from 8am to 8pm seven days per week. 

The regional testing site at the bet365 Stadium can only be used by people with access to a vehicle, whereas the national testing site at Fenton Manor can be accessed on foot.

If you need to book an appointment, please visit or call 119. Please do not ring Fenton Manor directly to book a test, booking via the above link is the only way to book a test at the community testing centre.

Residents without an appointment will be turned away. Tests are only available for Stoke-on-Trent and Staffordshire residents who are showing symptoms of coronavirus.

Booking information for residents making an appointment at Fenton Manor Sports Complex, City Road, Fenton, Stoke-on-Trent ST4 2RR:

  • Please do not turn up if you do not have an appointment. Please try to book via the national booking system first.
  • Closer parking has been arranged nearer to the testing room, in the bus lay-by, for those with appointments, so unless directed, please do not park on the main leisure centre car park. 
  • The testing room cannot be accessed through the main leisure centre entrance. Follow the signs and any marshal instructions. 
  • Disabled access is available for those unable to climb steps. 
  • Attend on your own, unless you need personal assistance or cannot arrange childcare.
  • Wear a face covering throughout your visit (except as directed by medical staff) and stay 2m distance from any staff or other members of the public
  • On arrival, go to the testing room directly and return home as soon as your test is complete
  • People must not arrive more than five mins ahead of their appointment
  • Be ready to verify your identity and booking reference
  • Bookings can be cancelled via email confirmations.