The online assessment centre is designed to test your suitability for the police and you will be assessed against the Competencies and Values Framework.
Take a look at these resources to help you prepare:
The online assessment centre consists of three exercises – a competency-based interview, a written exercise, and a briefing exercise. To complete the assessments, you will require an internet-enabled device with camera (laptop, tablet or mobile phone) and the following:
- Latest version of Google Chrome, Microsoft Edge, Mozilla Firefox or Safari
- Latest version of Adobe Flash installed
If you are unsuccessful at first, you can resit the online assessment centre after 3 months from receiving your results. You are limited to attempting it twice within a 12-month period and you will have to complete all of the online assessment process again. A successful completion of the online assessment centre is usually valid for two years.
The assessment centre exercises are as follows:
Competency-based interview (CBI)
The assessors will be looking for you to demonstrate the values, behaviours, and competencies of a police officer.
Competency and Values Framework
Values assessed :
- Respect and Empathy
- Courage
- Public Service
Competencies assessed:
- We are Emotionally Aware
- We Take Ownership
- We Collaborate
- We Support and Inspire
- We Analyse Critically
- We are Innovative and Open-Minded
You will be notified about which competencies and values will be assessed in each stage of the online assessment. This can be found in the College of Policing’s Online Assessments Candidate’s Guide.
And may be:
Values:
-
- Courage
- Respect and Empathy
- Public Service
Competencies:
- We Take Ownership
- We are Innovative and Open-Minded
The force may hold support sessions to run through what to expect and how you can relate your answers back to policing (contact the force for these). They are trying to get a sense of how you are as a person, your behaviours, values and capabilities. They wouldn’t expect you to know everything about policing, but make sure you are familiar with the Competencies and Values.
You will be asked five questions during the competency-based questions. You will have one minute preparation time and 5 minutes to record your answer for each question. This is all carried out online and the questions will appear as text on-screen and will also read out by a pre-recording of an assessor.
The questions will be based around how you would deal with a certain situation or how you dealt with situations in the past. You will need to relate this to competencies and values they are looking for. Make the most of the full five minutes and expand on your answers: do not simply reply with ‘I always take ownership of everything I do’.
Some of the questions could be phrased as the following:
- “Tell us about a time when you have had to juggle a number of competing deadlines.”
- “Give an example of a time when you have effectively led a team.”
- “Describe a scenario where you have used your initiative to manage conflict.”
- “What motivates you to do a good job?”
Before the assessment took place, you were told which competencies and values would be assessed.
STAR Model
The STAR model is an effective way to providing detailed and structured answers for the competency-based questions.
- Situation – is where you set the context of your example. Where were you working at the time? What was your role? Why were you there? What other people were involved and their roles?
- Task – is where you explain the problem that you were faced with. What difficulty did you need to overcome? Why was this a challenging situation? What were you trying to achieve?
- Action – this is where you can go into detail about what you did, to show how you used that value or competency in this situation. What did you do? How did you do it? What skill dis you use? What was your decision-making process? What other considerations did you take into account?
- Result – this is where you explain the outcome. Was the problem resolved? Was everyone happy? What did you learn from this experience?
Read more about the STAR Model
Top Tips
- Prepare – spend time preparing and attend any support sessions offered by the police
- Create a table to do a skills audit - write down a list of the competencies and values in one column and write down examples of how you have shown this/your skills in the next column. They can be examples from personal life, volunteering, work, prior policing experience. People often think you need prior policing experience, but they are looking for how you are as a person.
- Interview prep – practice talking aloud, whether this is in front of the mirror, family or friends. You can even record yourself to play it back on a phone or computer. Remember, the assessment is online, so practice talking to a screen.
- Look presentable – treat this as a face-to-face interview and consider your appearance. Make sure you are well lit and you have a plain background with no noise distractions.
- Use the time given - Make the most of the full five minutes for each question and expand on your answers. Don't forget to relate back to the competencies and values (you will be told which ones will be assessed at each stage of the assessment).
Written exercise
For the written exercise, you will be asked to take on the role of a serving police officer and will be presented with a written task for your line manager.
You will have approximately 40 minutes to complete the exercise, but you will have a maximum time of 120 minutes, so you don’t need to rush. You should allocate 10 minutes to read the information provided. The exercise cannot be paused and completed later on; you will be required to type the written exercise on your web browser. You will need a reliable computer/laptop/tablet.
You will be given four items of information to help you with this task and you should only use the facts and information provided. You will need to be as concise and professional as possible. Ensure you answer each question in the same response box and use the on-screen timer to manage your time.
It is worth noting that spelling and grammar is not assessed in this exercise.
The assessors will be assessing you against the competencies and values in the College of Policing Framework, possibly the following:
Core competences:
- We Analyse Critically
- We Support and Inspire
- We Collaborate
Top Tips
- Familiarise - get to know Competencies and Values Framework, so you can relate your response to these. How may an officer use these for their written response?
- Practice - Practice reading and writing concisely and within the time limit. Practice reading through sample writing (such as a newspaper) and picking out key information and then putting it together in an email format. You may be able to access mock exercises online.
- Be Professional - You will be taking on the role of a Police Officer, so you should be professional in your response.
- Stick to the facts - The task is likely to focus on an issue in the community. Only use the facts and information provided, trying to remember key pieces as you go through; do not add your own information or make inferences.
- Prepare - Make sure you have a computer/laptop/tablet that you can type on. Find somewhere quiet work, turn off notifications and ensure you have the latest web browser installed.
Briefing exercise
The final part of the online assessment is the briefing exercise. You will be presented with a series of issues from a scenario and will need to assume the role of a police constable responsible for dealing with these issues. Your task will be to provide a verbal response to these issues.
A set of questions will be asked relating to each issue and you will need to provide a response for each, preparation materials will be provided to aid your preparation for the first 10 minutes of the exercise. Only use the information provided.
You will have 50 minutes for the questions and answers (with extra time being for the platform navigation) and these are then broken down into 3 parts:
- You will answer four questions relating to the first part of the scenario as provided. Each question will appear on the screen for you to read, but it is also read out loud. You will have up to one minute to prepare your question and three minutes to provide your response.
- You will then be given more information and 4 new questions to answer. The questions and timings will be the same as with step 1.
- You will be given further information and 4 more questions to answer. The questions and timings will also be the same as with step 1 and 2.
The test must be completed in one sitting.
You may be assessed against the following competencies and values:
Competencies:
-
- We are Emotionally Aware
- We Take Ownership
- We are Innovative and Open-Minded
You cannot use any external materials to help you with the assessment. As you are taking on the role of a Police Constable in the exercise, you must be professional and answer with the knowledge of the competencies and values that are being assessed.
Top Tips
- Be Professional - In the exercise, you will take on the role of a Police Officer, so be preofessional. You will be expected to show a general knowledge of how to build positive relationships and community relationships. You do not need technical knowledge of policing.
- Know the CVF - Familarise yourself with the competencies and values and refer to the relevant ones throughout. How may an officer use these in different scenarios?
- Talk aloud - Practice answering questions aloud and within the time limit (use familiar topics to start with, such as hobbies and interests before thinking of policing scenarios); try to express yourself clearly and concisely.
- Be Conscise - Be specific and keep an eye on the time; refer to the online guidance, including prompts to structure your answer.
- Prepare - Make sure you have a computer/laptop/tablet to do it on and somewhere quiet to work. Make sure notifications are turned off and you have the latest web browser installed.

"I did prepare well for it, and...I was a PCSO before, so I did have a little bit of insight as to what to expect. I don't necessarily think you have to have been a PCSO in order to have succeeded in that. The questions are open to interpretation: just general day-to-day things you come across (you help people and use your initiative day-to-day anyway, whether this be in education, previous work or at home)." James Perry, Police Constable (PCDA).