Enrolment FAQs

Yes! All students starting a new programme of study are required to complete online enrolment.

During online enrolment you will be guided through a series of screens. You'll be asked to confirm your personal details, you'll find information about your tuition fees (if applicable) and you'll upload a photo for your Student ID Card.

All new and returning students must first complete on-line enrolment.  If you’re a new student, the next stage will be face-to-face enrolment.  At your face-to-face enrolment session, we'll check to ensure that you have completed all the steps in the on-line enrolment process, we'll also verify your identity and nationality and check that your personal details are correct.

Read more about face-to-face enrolment.

You'll receive an email from us inviting you to enrol online.  In this email we’ll provide you with your username and password. The email will be sent to the correspondence email address you provided at the point of application.

For UK students, other visa types and European Students.

You will need:

• Your Staffordshire University student ID number, which can be found on any formal email correspondence from the University.
• A digital photograph for your Student ID Card (maximum file size 1MB and it can be any of BMP; JPEG; JPG; PNG.) 
• Two forms of ID.  One must be your passport, birth certificate or Biometric Residence Permit and the other could be be a driving licence, National identity card, College ID card, bank card, or utilities bill (which includes your name and address).  All students are expected to provide at least one form of photo ID. 
• Unless you are paying your own fees, you will need to provide your account details (in order for the University to make any payment to you that you may be eligible for).
• A valid credit/debit card to arrange payment of your fees (this will only be required if you are liable to pay fees or are waiting for your student finance to be confirmed).
• Please note that if you have a sponsor other than Student Finance England, you'll need to upload a sponsorship letter as proof when you complete the tuition fee stage. If you have difficulty doing this, please email your letter to income@staffs.ac.uk
• EU/EEA students with a UK domicile will be asked to provide your EU settlement code

Please ensure you have the ID ready for the virtual face-to-face appointment.  If it is that you don’t have the ID that you uploaded (for example, you uploaded your passport and have had to send it off for you student loan application or don’t have it with you), please contact AskSaAS@staffs.ac.uk rather than book an appointment.  If you know you’ll have the ID within a couple of days, please book an appointment when you know you will have it with you.  Otherwise, colleague at AskSaAS@staffs.ac.uk will advise you.

If you have any questions about your ID requirements, please contact us at AskSaAS@staffs.ac.uk.

As part of the online enrolment process, you'll be asked to upload a photo of yourself for your Student ID Card.

You're encouraged to complete this step as early as possible so that we can have your Student ID Card ready when you arrive.

If you’ve not yet received you’re face-to-face enrolment invite there’s no need to worry. We’re sending these out in batches throughout September to make sure we can prioritise those students who need to completed enrolment first. Make sure to check your emails regularly (including your spam email folder) for your invite.

This year, face-to-face enrolment will take place on-line for most students (using Microsoft Teams).  When it’s time to complete this stage, you will be contacted on the email address you provided to us when you completed on-line enrolment.  Within the email, we’ll provide instructions on how to book an appointment, and how to join the Teams meeting – don’t worry, you don’t need to install Teams - you can join the meeting simply by clicking the link in the calendar item you will receive upon confirmation of your appointment booking.  You don’t need to come to the University campus unless we ask you to but if you have any issues or concerns, please contact us via AskSaAS@staffs.ac.uk  

We have adapted the face-to-face part of the enrolment process so that it can now be completed on-line, to reduce the number of students who have to come onto campus.  We have allowed 5 minutes for each appointment but calls are spaced for every 10 minutes to allow extra time.  We will keep the process under review to see if we need to make any changes.

If you are taking out a student loan and have your payment notification letter, please have it with you.  If this hasn’t arrived or you don’t have the letter with you, please don’t worry and do go ahead with booking the enrolment slot.

If you have legally changed your name, you will need to email your deed poll document or marriage certificate to studentconnect@staffs.ac.uk.  Please don’t book a virtual face-to-face enrolment slot until the change has been made as we need to enrol you in your new name.

Your face-to-face enrolment will take place in person and not on-line.

During International Enrolment, you will be required to present your passport and BRP (Biometric Residence Permit)/Visa (or collect your BRP from us if you have requested it is delivered to the University), as well as the certificates listed in your CAS and offer letter.

All new and returning students must first complete on-line enrolment.

If you’re a new student, the next stage will be face-to-face enrolment. At your face-to-face enrolment session, we'll check to ensure that you have completed all the steps in the on-line enrolment process, we'll also verify your identity and nationality and check that your personal details are correct

If you have any issues or concerns, please contact us via AskSaAS@staffs.ac.uk   At your face-to-face enrolment session, we'll check to ensure that you have completed all steps in the online enrolment process, and we'll verify your identity and nationality. 

Continuing students who have student loans do not need to attend face-to-face enrolment to have their student finance activated. As long as you have enrolled online, we will activate your finance payments in the first week of term.

Students who are studying at a UK partner college, or via distance learning do not need to complete face-to-face enrolment.  

You will be able to collect your card shortly before or when your course commences as long as you have completed enrolment.

Find out when and where to get your student card.

If you don’t have access to IT and/or there are other reasons why you can’t complete face to face enrolment on-line, then please get in touch with us at AskSaAS@staffs.ac.uk

If we can’t help to resolve this, we will arrange a face to face appointment for you in person on the University campus. 

If you're unable to wait until your meeting and you can't find the information you're looking for on our enrolment webpages, please contact AskSaAS@staffs.ac.uk.

While you're completing online enrolment, you can click on the “?” icons for further guidance about particular sections.

If you're stuck, staff will be on-hand on your arrival day to help you get sorted. 

If you're unable to wait until then and you can't find the information you're looking for on our enrolment webpages, please contact enquiries@staffs.ac.uk.

If you've forgotten your password before you've fully completed online enrolment, or think you may have been locked out of your account, please call Digital Services (IT support) on 01785 353800.

All returning students are required to re-enrol online before the start of the new academic year.

Continuing students who have student loans do not need to attend face-to-face enrolment to have their student finance activated.  Provided you have enrolled online, we will activate your finance payments in the first week of term.

UK Students

Your Student ID Card can be used year after year. If you've taken a break in your studies, progressed to another course or repeated a year, your card access will be updated remotely however you may wish to update the expiry.

If your Student ID card has expired or has been lost, stolen, or damaged, you may request a replacement via Beacon or visit Student Connect providing your student number and expected date on campus.

International students

All international students’ cards are valid for one year.  In order to renew your card, you are required at the start of each academic year to undertake a right to study check.  This involves you bringing your passport and visa to a specified point for verification by our International Student Support team.  Once this check has been completed, you will receive your new student card.  Please note that this check must be completed within 4 weeks of the start of term.  

While you're completing online enrolment, you can click on the "?" icons for further guidance about particular sections.

If you're stuck, staff will be on-hand on your arrival day to help you get sorted. 

If you're unable to wait until then and you can't find the information you're looking for here, please contact enquiries@staffs.ac.uk.