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Enrolment FAQs

If you have any questions regarding face to face enrolment, you will be able to find answers here. Should you have any futher questions, or need any support then please email AskSaAS@staffs.ac.uk.

New students

Do I need to complete online enrolment?

Yes! All students starting a new programme of study are required to complete online enrolment.

During online enrolment you will be guided through a series of screens. You'll be asked to confirm your personal details, you'll find information about your tuition fees (if applicable) and you'll upload a photo for your Student ID Card.

Do I need to complete face-to-face enrolment?

All new and returning students must first complete on-line enrolment.  If you’re a new student, the next stage will be face-to-face enrolment.  At your face-to-face enrolment session, we'll check to ensure that you have completed all the steps in the on-line enrolment process, we'll also verify your identity and nationality and check that your personal details are correct.

Read more about face-to-face enrolment.

When can I begin online enrolment?

You'll receive an email from us inviting you to enrol online.  In this email we’ll provide you with your username and password. The email will be sent to the correspondence email address you provided at the point of application.

What do I need to complete enrolment?

For UK students, other visa types and European Students.

You will need:

  • Your Staffordshire University student ID number, which can be found on any formal email correspondence from the University.
  • A digital photograph for your Student ID Card (maximum file size 10MB and it can be any of BMP; GIF; JPEG; JPG; PNG.) 
  • Two forms of ID.  One must be your passport, birth certificate or Biometric Residence Permit and the other could be be a driving licence, National identity card, College ID card, bank card, or utilities bill (which includes your name and address).  All students are expected to provide at least one form of photo ID. 
  • Unless you are paying your own fees, you will need to provide your account details (in order for the University to make any payment to you that you may be eligible for).
  • A valid credit/debit card to arrange payment of your fees (this will only be required if you are liable to pay fees or are waiting for your student finance to be confirmed).
  • Please note that if you have a sponsor other than Student Finance England, you'll need to upload a sponsorship letter as proof when you complete the tuition fee stage. If you have difficulty doing this, please email your letter to income@staffs.ac.uk
  • EU/EEA students with a UK domicile will be asked to provide your EU settlement code

Please ensure you have the ID ready for the virtual face-to-face appointment.  If it is that you don’t have the ID that you uploaded (for example, you uploaded your passport and have had to send it off for you student loan application or don’t have it with you), please contact AskSaAS@staffs.ac.uk rather than book an appointment.  If you know you’ll have the ID within a couple of days, please book an appointment when you know you will have it with you.  Otherwise, colleague at AskSaAS@staffs.ac.uk will advise you.

If you have any questions about your ID requirements, please contact us at AskSaAS@staffs.ac.uk.

Do I need to upload a photo?

As part of the online enrolment process, you'll be asked to upload a photo of yourself for your Student ID Card.

You're encouraged to complete this step as early as possible so that we can have your Student ID Card ready when you arrive.

You'll be notified of where and when to collect your Student ID Card at your face-to-face-enrolment or through your course area.

You’ll be given your student card when you do face-to-face enrolment. If for some reason it is not ready, provided we have your photo on record, we can produce one while you wait.

How will I make an appointment for face to face?

If you’ve not yet received you’re face-to-face enrolment invite there’s no need to worry. We’re sending these out in batches throughout September to make sure we can prioritise those students who need to completed enrolment first. Make sure to check your emails regularly (including your spam email folder) for your invite.

This year, face-to-face enrolment will take place on-line for most students (using Microsoft Teams).  When it’s time to complete this stage, you will be contacted on the email address you provided to us when you completed on-line enrolment.  Within the email, we’ll provide instructions on how to book an appointment, and how to join the Teams meeting – don’t worry, you don’t need to install Teams - you can join the meeting simply by clicking the link in the calendar item you will receive upon confirmation of your appointment booking.  You don’t need to come to the University campus unless we ask you to but if you have any issues or concerns, please contact us via AskSaAS@staffs.ac.uk  

How long does the process take?

We have adapted the face-to-face part of the enrolment process so that it can now be completed on-line, to reduce the number of students who have to come onto campus.  We have allowed 5 minutes for each appointment but calls are spaced for every 10 minutes to allow extra time.  We will keep the process under review to see if we need to make any changes.

What if I am unable to complete it before I arrive?

To ensure a smooth registration process, we encourage all students to complete as many of the online enrolment steps as possible before arrival - particularly the Student ID Card section in step two.

However, if you're unable to complete online enrolment prior to your arrival, don't panic. Staff will be on hand at your face-to-face enrolment session to help you through the process and answer any financial queries you may have.

What about my student loan?

If you are taking out a student loan and have your payment notification letter, please have it with you.  If this hasn’t arrived or you don’t have the letter with you, please don’t worry and do go ahead with booking the enrolment slot.

I have changed my name since application or online enrolment

If you have legally changed your name, you will need to email your deed poll document or marriage certificate to studentconnect@staffs.ac.uk.  Please don’t book a virtual face-to-face enrolment slot until the change has been made as we need to enrol you in your new name.

I am an International student, how does face-to-face enrolment apply to me?

Your face-to-face enrolment will take place in person and not on-line.

During International Enrolment, you will be required to present your passport and BRP (Biometric Residence Permit)/Visa (or collect your BRP from us if you have requested it is delivered to the University), as well as the certificates listed in your CAS and offer letter.

I am studying at Staffordshire University London (SUL), what are the arrangements for face-to-face enrolment

All new and returning students must first complete on-line enrolment.

If you’re a new student, the next stage will be face-to-face enrolment. At your face-to-face enrolment session, we'll check to ensure that you have completed all the steps in the on-line enrolment process, we'll also verify your identity and nationality and check that your personal details are correct

Face-to face enrolment will take place in person at the London campus on Saturday 25th September from 12:00.

If you have any issues or concerns, please contact us via AskSaAS@staffs.ac.uk   At your face-to-face enrolment session, we'll check to ensure that you have completed all steps in the online enrolment process, and we'll verify your identity and nationality. 

Continuing students who have student loans do not need to attend face-to-face enrolment to have their student finance activated. As long as you have enrolled online, we will activate your finance payments in the first week of term.

I am studying at a partner college, do I need to complete face to face enrolment?

Students who are studying at a UK partner college, or via distance learning do not need to complete face-to-face enrolment.  Your college will issue your ID cards.  Student ID cards will be posted to your home address.  

How do I get my Student ID card?

On campus students – Stoke-on-Trent

From Friday 24 September 2021, you can collect your Student ID cards from the Library Core Collection, (formerly Ashley 1 lecture theatres) – subject to fully completing enrolment. Where possible, we encourage you to collect your Student ID Card prior to your start date.

Student Card Collection Opening Times
    • Friday 24 September, 8.30am - 4.30pm
    • Saturday 25 September, 10am - 6pm
    • Sunday 26 September, 10am - 4pm
    • Monday 27 September - Thursday 30 September, 8.30am - 5.30pm
    • Friday 1 October, 8.30am – 4.30pm
    • Monday 4 October - Thursday 7 October, 8.30am – 5.30pm
    • Friday 8 October, 8.30am – 4.30pm
On campus students – Centre of Excellence in Healthcare Education, Stafford

Your Student ID card collection will be arranged during your Welcome Week activity.

Students staying in University Accommodation will have the opportunity to collect cards during move-in on Saturday 18 September, 10am-2pm.

Staffordshire University London students

On Saturday 25 September 2021, from 11:30am to 5pm, you can collect your student ID cards once you’ve completed your face-to-face enrolment at our Staffordshire University London campus. Late enrollers can collect their cards from the London Student Help Desk.

You are required to register your attendance for Face-to-Face Enrolment and Social Event – this link also contains important information about the documents you are required to bring to enrol.

International Students

You will receive your Student ID following completion of your face-to-face enrolment.

Partner course Students

Your Staffordshire University Student ID card will be distributed by your partner college, with the following exceptions:

  • City of Stoke on Trent Sixth Form College
    • ALL cards to be collected from Staffordshire University Stoke-on-Trent campus, Core Library Collection.
  • Stoke on Trent College – Cauldon Campus
    • Foundation Years in Biological Science and Forensic Science to be collected from Staffordshire University Stoke-on-Trent campus Core Library Collection.
Student Card Collection Opening Times
    • Friday 24 September, 8.30am - 4.30pm
    • Saturday 25 September, 10am - 6pm
    • Sunday 26 September, 10am - 4pm
    • Monday 27 September - Thursday 30 September, 8.30am - 5.30pm
    • Friday 1 October, 8.30am – 4.30pm
    • Monday 4 October - Thursday 7 October, 8.30am – 5.30pm
    • Friday 8 October, 8.30am – 4.30pm
Distance Learning, Apprenticeships and Part-time Courses

Your Staffordshire University Student ID card will be posted to you. You can check or change your address on eVision portal.

Returning Students

If your Student ID card has expired, please email studentconnect@staffs.ac.uk with your student number and the first date you are expected on campus to arrange collection.

If your card is lost/stolen or damaged please find more information at the Student Connect Team page.

Student/ NUS discounts

Your Staffordshire University ID card should be sufficient for these purposes as it is an NUS card. However, any discount offered is at the discretion of the retailer/ business. Staffordshire University cannot be held responsible for any refusal to offer discount and will not enter discussion with the retailer/ business regarding proof of entitlement. Sometimes a discount will only be offered (or a higher level of discount is offered) to holders of an NUS "Extra" card. NUS Extra cards can be purchased via the Students’ Union.

What if I don’t have access to IT or run into technical problems?

If you don’t have access to IT and/or there are other reasons why you can’t complete face to face enrolment on-line, then please get in touch with us at AskSaAS@staffs.ac.uk

If we can’t help to resolve this, we will arrange a face to face appointment for you in person on the University campus. 

Where can I get help if I’ve got any queries or concerns about face to face enrolment before my appointment?

If you're unable to wait until your meeting and you can't find the information you're looking for on our enrolment webpages, please contact AskSaAS@staffs.ac.uk.


I need help!

While you're completing online enrolment, you can click on the “?” icons for further guidance about particular sections.

If you're stuck, staff will be on-hand on your arrival day to help you get sorted. 

If you're unable to wait until then and you can't find the information you're looking for on our enrolment webpages, please contact enquiries@staffs.ac.uk.

If you've forgotten your password before you've fully completed online enrolment, or think you may have been locked out of your account, please call Digital Services (IT support) on 01785 353800.

 

Returning students

Do I need to complete online enrolment?

All returning students are required to re-enrol online before the start of the new academic year.

Do I need to attend face to face enrolment?

Continuing students who have student loans do not need to attend face-to-face enrolment to have their student finance activated.  Provided you have enrolled online, we will activate your finance payments in the first week of term.

Do I need to get a new Student ID Card?

UK Students

Your Student ID Card can be used year after year - just be sure that your course end date is accurate. If you've taken a break in your studies or repeated a year, you may need a new card. Visit the Student Hub and bring your old card with you for a free replacement.

If your card has been damaged, bring it with you to the Student Hub for a free replacement.

If your card has been lost, you can request a replacement card from the Student Hub or by visiting our Student Card Replacement page. 

International students

All international students’ cards are valid for one year.  In order to renew your card, you are required at the start of each academic year to undertake a right to study check.  This involves you bringing your passport and visa to a specified point for verification by our International Student Support team.  Once this check has been completed, you will receive your new student card.  Please note that this check must be completed within 4 weeks of the start of term. 

I need help!

While you're completing online enrolment, you can click on the "?" icons for further guidance about particular sections.

If you're stuck, staff will be on-hand on your arrival day to help you get sorted. 

If you're unable to wait until then and you can't find the information you're looking for here, please contact enquiries@staffs.ac.uk.