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We're here to help

The Student Support and Experience Team is responsible for enhancing the student experience of all students studying at Staffordshire University.

Our specialist Practitioners and Advisors provide group workshops and 1-2-1 information, advice, guidance, and pastoral support for students on a variety of areas including:

  • Information on Money Matters, from budgeting to applying to Student Support Fund, when students are struggling with financial concerns
  • Access to and the promotion of resources available via Blackbullion
  • Advice and guidance on academic processes including Information, advice and guidance on Exceptional Circumstances, Fitness to Study and Fitness to Practice processes, and Learning contracts for students retaking academic year
  • Immigration advice related to the Student Route and UKVI compliance
  • Advice on adjusting to life in the UK
  • Our Start to Success OfS project team also fall within the remit of Student Support and Experience, promoting and cultivating an inclusive student wellbeing community

We have a sharepoint which any student with a Staffordshire University email account can access.  The sharepoint contains lots of useful information for you so please have a browse through the information.

How to contact the team


We are happy to advise on topics related to the following:

  • International Authorised Leave
  • Work Placements
  • Working conditions
  • Visa Extensions
  • Life in the UK
  • And much more!

You can book an appointment with an advisor to talk about your visa or issues relating to your permission to be in the UK or come to a drop-in; the International team will be available on the ground floor of the Science Centre (Leek Road campus) to help with any quick questions you may have every Tuesday and Thursday from 2pm to 4pm.

If you would prefer,you can always email us at

Money & Guidance:

Students have an opportunity to drop-in to see a Money & Guidance Advisor.  (Please note: there are limited slots available so these will be given on a first come, first served basis  - students will need to sign up against a booking slot at the relevant location, on the day) 

Drop-ins for Stoke Students:  

[08:30] Rachel Thompson

Please note the Drop-in for Friday 1st March 2024 has been cancelled.  We apologise for any inconvenience. 

Every Monday - 9.30a.m. - 12.30p.m. in CA209, Catalyst Building, Leek Road, Stoke

Please note for the following dates drop-ins will be in CA2 Webinar Pod 1 on 13th and 20th May.


Every Tuesday - 9.30a.m. - 12.30p.m. in the snug area in Cartoon & Comic Arts dep., Cadman, College Road, Stoke.  For Directions please click on the following link: Money & Guidance Sharepoint


Every Wednesday - 1.00p.m. - 3.30p.m. in CA209, Catalyst Building, Leek Road, Stoke

Please note for the following dates drop-ins will be in CA2 Webinar Pod 1 on 15th and 22th May.


Every Thursday - 9.30a.m. - 12.30p.m. in the snug area in Cartoon & Comic Arts dep., Cadman, College Road, Stoke.  For Directions please click on the following link: Money & Guidance Sharepoint 


Every Friday - 9.30a.m. - 12.30p.m. in Coalport, Leek Road, Stoke.


Drop-ins for Stafford Students:

A Money & Guidance Advisor will be available in CH055, Blackheath Lane every Monday from w.c. 16th January 2023, 9.30a.m. - 3.00p.m.



Students can book an appointment (appointments will take place: Face to Face in the Trent Building, Leek Road, Stoke or via Microsoft Teams/Telephone) available every Tuesday morning and Thursday afternoon.​​​​​​​

The team is also available via Live Chat which is available from Monday to Friday from 2pm to 4pm and can be accessed by clicking the chat function on this page.

Alternatively you can send us an email at and we will aim to respond to you within ten working  days.

Staffordshire University London

Staffordshire University London Students can make appointments using the above links (to meet via teams), email us and use the live chat function. 

In-person drop-ins will resume at the Here East Campus on Wednesdays in September 2023.