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Operations/Departmental Manager Apprenticeship - Level 5

Kickstart your career

You will receive an Institute of Leadership and Management Level 5 Diploma

Course content

A focus on team-based activities, problem-based learning, task-centred investigations and case studies

University support

Our central Academic Skills team provides group and one-to-one help to support your learning

Stoke-on-Trent campus
Typical duration for this apprenticeship is 24 months.
Start date(s):

Typical start dates are September/October and March/April.

Enquire now

Ensure that you are well-equipped for a role as an Operations/Departmental Manager by enrolling on this apprenticeship at Staffordshire University.

An operations/departmental manager is responsible for providing input to strategic planning, creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, and supporting people through coaching & mentoring.

Who is it for?

This apprenticeship is for new and existing employees who are working in a first line management role or want to take a step up into a management position.

It is suitable for individuals who are working as a Middle Manager, Operations Manager, Regional Manager, Divisional Manager, Store Manager, Head of Department or a variety of specialist manager roles.

On successful completion of study, we will issue the following award: Institute of Leadership and Management Level 5 Diploma

Course content

The apprenticeship covers a diverse range of topics over the duration of the programme: 


Year 1 Modules:

  • Managing and Leading People and Teams
  • Managing Business Processes

Year 2 Modules:

  • Managing Business Processes
  • Improving Your Performance

End-point Assessment will follow the completion of all modules.

Professional accreditation

Upon completion of this apprenticeship you can register as a full member with the Chartered Management Institute and/or the Institute of Leadership & Management. Apprentices with 3 years' of management experience can apply for Chartered Manager status through the CMI.

Entry requirements

The entry requirement for this apprenticeship will be decided by each employer but may typically be five GCSEs at Grade C or higher.


For levy-paying organisations the cost is paid from their digital account at a rate of £7,000. For non-levy paying organisations the cost is £350.

Delivery and assessment


You will be expected to engage with the learning and the materials each week of the programme. You will be invited to attend two face-to-face sessions each semester on consecutive days at the start of a new module. For the remaining weeks, new material, case study discussions and class debates will be conducted in our online learning environment.

Face-to-face sessions will focus on team-based activities, including problem-based learning, task-centred investigations and case studies. There will be a strong emphasis on activity-focused learning and the apprentice will be expected to engage actively in all sessions.


All modules will have a variety of assessments; these are tasks set to produce a variety of work appropriate to the module topic, which are graded and contribute to progression through the degree. The assessments include report writing, group activities and presentations and a portfolio will also be compiled over the length of the course. The employer is expected to assign a work place mentor who will monitor the development of the portfolio and meet with the apprentice and assessor to discuss progress.

Learning support

In addition to the excellent support you will receive from your course teaching team, our central Academic Skills team provides group and one-to-one help to support your learning in a number of areas. These include study skills (including reading, note-taking and presentation skills); written English (including punctuation and grammatical accuracy); academic writing (including how to reference); research skills; critical thinking and understanding arguments; and revision, assessment and examination skills (including time management).

Additional support

Our AccessAbility Services support students with additional needs such as sensory impairment or learning difficulties. You will also have full access to our support services such as Student Guidance.


Examination feedback may take a variety of formats. However, as a minimum, generic feedback will be made available to all students who take written examinations.

  • The employer must not ask the apprentice to contribute financially to the direct cost of learning
  • Ensure apprentice spends at least 20% of their time in off-the-job training
  • Enter into a contract with Staffordshire University
  • Participate in reviews with the apprentice and university, providing evidence and feedback on progress at work and success in meeting apprenticeship milestones
  • Provide a safe, healthy and supportive environment, which meets the needs of the apprentice
  • Provide apprentices with a contract of employment for the duration of the apprenticeship on the first day of their apprenticeship and be paid at least a wage consistent with the law for both the time they are in work and in off-the-job learning
  • Provide the apprentice with paid time to attend off-the-job training, including additional support for English and Maths, or support accessed for learning difficulties and/or disabilities
  • Recognise that the apprentice must complete the apprenticeship within their working hours
  • Support the apprentice to gain new skills


Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring. Roles may include: Operations Manager, Regional Manager, Divisional Manager, Department Manager and specialist managers.

To join a higher degree apprenticeship programme, enquire with us today.